NewChic Questions & Answers

Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered

15% answered in 1 day

Question:

What is it exactly the "back order" status? did i made something wrong? What is it exactly the "back order" status? did i made something wrong?

Answer:

Dear Virginia G. "BACK ORDER" means that we sold out some proudcts, would you please tell us your order id? We will check it for you. Best regards. Newchic team

By Newchic N. over a year old

Question:

When will order #20455015 arrive? the tracking provided does not work when you type it in..... When will order #20455015 arrive? the tracking provided does not work when you type it in.....

Answer:

Dear amanda b. For your order 20455015, we started to send it on 03. November, usually it needs 7-20 business days to arrive, would you please wait a few more days? The tracking number is LT361338550CN You can track it inhttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT361338550CN Best regards. Newchic team

By Newchic N. over a year old

Question:

Yes i order some products and it states it was on back order so i cancelled and then i went back to see if it was cancelled and it now says the products are in stock. i paid for the products you debited my account so do you or don't you have i really like the clothes thank you Yes i order some products and it states it was on back order so i cancelled and then i went back to see if it was cancelled and it now says the products are in stock. i paid for the products you debited my account so do you or don't you have i really like the clothes thank you

Answer:

Dear Susan P. Would you please tell us the link of product or the order id? We will check it for you. Best regards Newchic team

By Newchic N. over a year old

Question:

Ordered the pink weaved wedge and the blue weaved wedge , they fit great but they have a very strong plastic, rubber smell, i almost passed out driving home with them in my trunk from work, i have them hanging outside airing out, but it's been a week and the smell is still super strong. any ideas to get rid of the smell would be appreciated Ordered the pink weaved wedge and the blue weaved wedge , they fit great but they have a very strong plastic, rubber smell, i almost passed out driving home with them in my trunk from work, i have them hanging outside airing out, but it's been a week and the smell is still super strong. any ideas to get rid of the smell would be appreciated

Answer:

Dear Cheryl G. Sorry for this problem, would you please tell us your order id? We will ask the seller to give you the best solution. Or you can contact with us directly: http://www.newchic.com/Contact-Us-hc10.html We will give you the best solution in 48 hours. Best regrds. Newchic team

By Newchic N. over a year old

Question:

Hi, i am based in the south of spain, whereabouts are you located and how long would it take for an order to come to me in malaga? thanks!

Answer:

Dear jo h. We are Chinese online shopping company, if you choose standard shipping /air parcel register, it needs 7-20 business days. If you choose priority direct mail, it needs 7-10 business days. If you choose Expedited Shipping Service, it needs 5-8 business days. EMS Express Mail Service needs 7-15 business days. Best regards. Newchic team

By Newchic N. over a year old

Question:

I take a size 10 ladies shoe , would your boot be a size 10 I take a size 10 ladies shoe , would your boot be a size 10

Answer:

Dear Kathy W. We have detailed size chart on every product page, you can check it before finish the payment. If you are not sure, please tell us the link of the product, we will check it for you. Best regards. Newchic team

By Newchic N. over a year old

Question:

Where is this company location?

Answer:

Dear Rhonda J. We are Chinese online shopping company. Best regards. Newchic team

By Newchic N. over a year old

Question:

When would i recieve a coat, if i ordered today? When would i recieve a coat, if i ordered today?

Answer:

Dear Steve V. The shipping time depends on the destination country and the shipping method you choose, If you choose standard shipping / air parcel register, usually it needs 7-25 business days to arrive at most countries. Best regards. Newchic team

By Newchic N. over a year old

Question:

Do you deliver in albania, how long does it take? Do you deliver in albania, how long does it take?

Answer:

Dear Martin J. Yes, we can send to Albania, if you choose standard shipping / air parcel register, usually it needs 7-25 business days to arrive. Best regards. Newchic team

By Newchic N. over a year old

Question:

I placed an order and never received it. the order number you guys gave me is 19448924 I placed an order and never received it. the order number you guys gave me is 19448924

Answer:

Dear Annie A. Sorry for the delay, we started to send the parcel 19448924 on 18. October, now it should arrive, would you please contact with local post office to check it? You can use the number A00042161005067B We are sorry but we can not track it, standard shipping doesn't have tracking number. If you can not get it in the post office, please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We can re-send the product or return the money to you. Best regards. Newchic team

By Newchic N. over a year old

1...454647484950...65

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

NewChic Questions & Answers

What is it exactly the "back order" status? did i made something wrong? What is it exactly the "back order" status? did i made something wrong?

When will order #20455015 arrive? the tracking provided does not work when you type it in..... When will order #20455015 arrive? the tracking provided does not work when you type it in.....

Hi, i am based in the south of spain, whereabouts are you located and how long would it take for an order to come to me in malaga? thanks! Hi, i am based in the south of spain, whereabouts are you located and how long would it take for an order to come to me in malaga? thanks!

I take a size 10 ladies shoe , would your boot be a size 10 I take a size 10 ladies shoe , would your boot be a size 10

Where is this company location? Where is this company location?

When would i recieve a coat, if i ordered today? When would i recieve a coat, if i ordered today?

Do you deliver in albania, how long does it take? Do you deliver in albania, how long does it take?

I placed an order and never received it. the order number you guys gave me is 19448924 I placed an order and never received it. the order number you guys gave me is 19448924

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Hi, i am based in the south of spain, whereabouts are you located and how long would it take for an order to come to me in malaga? thanks!

Where is this company location?