NewChic Questions & Answers

Dear Mel N. We have detailed size chart on every product page, you can check it carefully before you buy it. If you are not sure, tell us your foot measurement and the link of product, we will ask the seller to help you. Best regards. Newchic team

Dear Jeana E. Sorry for the delay. Maybe the parcel meet some problems like bad weather or taxws problem, would you please tell us your order id or consignee name or the email address? We will check it for you. Or you can contact us direcly, we will answer you in 48 hours: http://www.newchic.com/Contact-Us-hc10.html Best regards. Newchic team

Dear David A. We recommend you not do so. Because the shipping time usually is 7-25 business days, sometimes even more. We are not sure when the parcel arrives, you still in the hotel or not. Best regards. Newchic team

Dear Linda M. Sorry to inform you that for the order 19610228, now the status is " back order", we don't have this product Big Size Pure Color Lace Up Ankle Flat Knight Martin Boots[+Color; Black][+Size; US 7(Our Size: 38)] This product will be back in next week, would you please wait a few days? Best regards. Newchic team

Dear Shirley B. For your order 18669541, we had contacted you on 13. September and 19. September because the zip code is wrong, but you did not answer us. So we canceled the order on 22. September and returned the money to you, would you please check your account? Your email address is rsbegay_1990@yahoo.com Best regards. Newchic team

Dear Jane s. Would you please give us the link of the boots? We will check it for you. Best regards. Newchic team

Dear customer, For your order 19407698, if you are looking for this product Men Big Size British Style Lace Up Short Martin Boots Oxford Shoes[+Color; Black][+Size; US 10(Our Size: 44)] It started to ship on 13. October, you can track it in https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT280712855CN If you are looking for the Men Big Size British Style Lace Up Short Martin Boots Oxford Shoes[+Color; Brown][+Size; US 10(Our Size: 44)] It started to ship on 13. October, you can track it in https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT280729048CN Usually it takes 7-20 business days to arrive, would you please wait afew days? Best regards. Newchic team

Dear Helen S. Sorry for the inconvenience. But we can not avoid the damages during the shipping period, and the shipping time from China to most countries needs 7-25 business days. Hope for your kind understanding. Best regards. Newchic team

Dear Loris B. Here is our return policy: http://www.newchic.com/return-policy-hc99.html Before you return the boots, please contact our service: http://www.newchic.com/Contact-Us-hc10.html Best regards. Newchic team

Dear John B. So sorry for the size problem, please send the photo proof and details to http://www.newchic.com/Contact-Us-hc10.html We will give you the best solution in 48 hours. Best regards. Newchic team