asked by
on 11/5/16Dear Jeana E.
Sorry for the delay. Maybe the parcel meet some problems like bad weather or taxws problem, would you please tell us your order id or consignee name or the email address? We will check it for you.
Or you can contact us direcly, we will answer you in 48 hours: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team