NewChic Questions & Answers

Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered

15% answered in 1 day

Question:

Just checking status of my order 18957023 women's waterproof nylon bag. it says it's shipped but not when. when do you think i will get it? lyn jones peachland lyncalitz@gmail.com Just checking status of my order 18957023 women's waterproof nylon bag. it says it's shipped but not when. when do you think i will get it? lyn jones peachland lyncalitz@gmail.com

Answer:

Dear Lyn J. For your order 18957023, it started to ship on 2016/9/21, you can track it in http://www.17track.net/en/track?nums=RD351100536CN Usually it needs 7-25 business days to arrive, please wait a few days. Best regards. Newchic team

By Newchic N. over a year old

Question:

Hello. i placed an order on 9/29/16. order # 19254645. can you give me an estimate for time of arrival? Hello. i placed an order on 9/29/16. order # 19254645. can you give me an estimate for time of arrival?

Answer:

Dear customer, For your order 19254645, we started to ship on 30. September, usually it needs 7-20 business days to arrive. The tracking number is LT235564498CN You can track it in https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT235564498CN Best regards. Newchic team

By Newchic N. over a year old

Question:

I ordered a few items since august now october still have not received my order and my credit card was charged. i emailed no answer no telephone number where you reach them. i need a refund from my credit card i will sue

Answer:

Dear Carline B. Sorry for the delay, would you please tell us your order id or the consignee name or the email address which you used for order? We will check it for you. Or you can contact us directly: http://www.newchic.com/Contact-Us-hc10.html Phone: +0852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00) Best regards. Newchic team

By Newchic N. over a year old

Question:

My order has been shipped but my tracking number does not work.. where's my order?!

Answer:

Dear Tony B. Would you please tell us your order id or the tracking number? We will check it for you. Usually the information will be updated 3-5 days after it started to ship, would you please wait a few days? Best regards. Newchic team

By Newchic N. over a year old

Question:

My new shoes are too small. there is no paperwork with any order number. how do i return them?

Answer:

Dear Nancy S. For the size problem, please send the photo to http://www.newchic.com/Contact-Us-hc10.html Our service will give you the best solution in 48 hours. Maybe you can send us the photo of the declaration or the package? Best regards. Newchic team

By Newchic N. over a year old

Question:

How do you contact this company to find out what is happening as my item as not arrived and just says back order on their website, not impressed at the moment How do you contact this company to find out what is happening as my item as not arrived and just says back order on their website, not impressed at the moment

Answer:

Dear Susan J. Sorry for the delay, would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you. Hope to hear from you soon. Or you can contact us directly, we will answer you in 48 hours. Http :// www.newchic. Com/Contact-Us-hc10. Html Best regards. Newchic team

By Newchic N. over a year old

Question:

I just placed an order#19069584, and i shipped to wrong address i would like it shipped to 41058 fairmont ave prairieville la 70769 what should i do ? can you change this for me ? I just placed an order#19069584, and i shipped to wrong address i would like it shipped to 41058 fairmont ave prairieville la 70769 what should i do ? can you change this for me ?

Answer:

Dear customer, We checked your order, and the shipping address already changed. Best regards Newchic team

By Newchic N. over a year old

Question:

Is company based in uk or china???? Is company based in uk or china????

Answer:

Dear customer, We are Chinese online shopping company. Best regards. Newchic team

By Newchic N. over a year old

Question:

My god, how long does it take to send the product ???? My god, how long does it take to send the product ????

Answer:

Dear leonard s. If we have the product, it will start to ship in 1-2 days. Best regards. Newchic team

By Newchic N. over a year old

Question:

What is the return policy. What is the return policy.

Answer:

Dear customer, Here is the return policy: http://www.newchic.com/return-policy-hc99.html Best regards. Newchic team

By Newchic N. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

NewChic Questions & Answers

Hello. i placed an order on 9/29/16. order # 19254645. can you give me an estimate for time of arrival? Hello. i placed an order on 9/29/16. order # 19254645. can you give me an estimate for time of arrival?

My order has been shipped but my tracking number does not work.. where's my order?! My order has been shipped but my tracking number does not work.. where's my order?!

My new shoes are too small. there is no paperwork with any order number. how do i return them? My new shoes are too small. there is no paperwork with any order number. how do i return them?

Is company based in uk or china???? Is company based in uk or china????

My god, how long does it take to send the product ???? My god, how long does it take to send the product ????

What is the return policy. What is the return policy.

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

My order has been shipped but my tracking number does not work.. where's my order?!

My new shoes are too small. there is no paperwork with any order number. how do i return them?