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NewChic Questions & Answers

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Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered
15% answered in 1 day
Question:

Please see attached email from newchic. can someone please let me know the status of my order? i was told it was out of stock but would be back in stock on 08/09 but i haven't heard anything yet. i would appreciate an update on my order. hi, thank you very much for your custom with newchic.com. 1 item(s) in your order is/are out of stock at the moment. order no: #16826836 item 1[sku390357]vintage women patchwork half sleeve split solid loose high low dresses[+color: orange][+size: us 16] predicted restocked date: 2016-08-09 10:25:16

Answer:

Dear Christine B., Sorry for the delay, For your order 16826836, it already started to ship on 16. August. Would you please wait a few days? Usually it takes 7-25 business days to arrive via standard shipping. Best regards. Newchic team

By Newchic N.
Question:

Answer:

Dear Alan P. Sorry for the inconvenience caused, maybe the product will be back on 13. September, would you please wait a few days? If you are not willing, you can choose to change the product or cancel them, we will return the money to you. I noticed that our service send a letter to you about this problem, please answer him directly. Thank you for your kind understanding. Best regards. Newchic Team

By Newchic N.
Question:

Newchic conversation with delia on august 5,2015 at 10:04 a.m. welcome to livechat deliasupport agentgoodor skipor cancel pre-sales - payment issue/ account problem pre-sales - check stock information pre-sales - products information/ others after-sales - cancel order after-sales - change items after-sales - change shipping address after-sales - check order status after-sales - tracking / delivery issue after-sales - defective/ missing/ wrong items othersdelia9:48 am hello. how may i help you? leora tucker9:51 am hello my name is leora. i placed an order last night; 2; the first order is 17170775 which did not go through the first time so i reordered it. the second order is 17172339. it states for the 17170775 order last night ready to process. and the money was taken out of my bank account now its saying back order. i placed the first order 17170775 and it states ready to process. can you give me firm information on these orders please. especially the 17172339 order nice picture delia delia9:52 am let me chck check 9:53 am 17170775 will ship within 24 hours leora tucker9:53 am thank you. delia9:53 am 17172339 of item [sku458035]british style oxford pure color leather lace up shoes[+color; brown][+size; us 9(our size: 40)] is out of stock now leora tucker9:54 am i ordered several items; are they being sent out? the money has been taken out of my account? delia9:54 am would you mind canceling the out of stock item and ship rest items soon? yes we received your money leora tucker9:55 am i attempted to do that on one item last night, but the system doesn't let you take off an item. how can i do that? delia9:56 am sorry, so cancel the out of stock is ok for you? leora tucker9:56 am sure, so long as you are going to put it back on my card, or may i get it in another color? delia9:57 am will refund to your paypal account within 48-72 hours leora tucker9:57 am i don't have a paypal account, i did it on my bank card. can we simply switch it for another color? delia9:58 am 17172339 payment with paypal leora tucker9:58 am can we switch it for another color delia9:59 am all colors are out of stock leora tucker9:59 am wow. okay... if you cancel, the remaining items will ship, correct? delia10:00 am yes, rest items will ship leora tucker10:00 am okay, can you cancel that one out for me and refund that item price back into my account then? delia10:01 am ok i will do that for you leora tucker10:01 am when will it be shipped? delia10:01 am within 24 hours leora tucker10:02 am thank you for your help. can you send me a confirmation of shipment? delia10:02 am yes you will receive a email leora tucker10:02 am thank you for your help. delia10:02 am if you feel this is a good service, please give me an good, could you please rate this chat as good ( click thumb up)on the top of your chatting page? thank you so much! have a nice day. leora tucker10:03 am i most certainly will. i will like to know why the entire order was cancelled in lieu of the one $21.00 pair of shoes that was agreed upon?

Answer:

Dear leora t. We checked your order 17172339, please don't worry, we didn't cancel the whole order, we canceled just the product 1072045 (British Style Oxford Pure Color Leather Lace Up Shoes[+Color; Brown][+Size; US 9(Our Size: 40)]) For the other product, Big Size Pure Color Slip On Lace Up Soft Sole Comfortable Flat Loafers[+Color; khaki][+Size; US 9(Our Size: 40)] And Big Size Pu Pure Color Soft Sole Breathable Casual Lace Up Flat Shoes[+Color; Coffee][+Size; US 9(Our Size: 40)] We started to ship on 6. August, tracking number is LT050816525CN Best regards. Newchic Team

By Newchic N.
Question:

I ordered the wrong size. i didn't know it was plus size. can i cancel my order?

Answer:

Dear Suzanne T. If you find you buy the wrong product, please contact us as soon as possible. We can cancel it or change it for you. Http :// www.banggood. Com/Contact-Us_hi111

By Newchic N.
Question:

Need to return my shoes what is the return address? vgred_rooster@yahoo.com

Answer:

Hi Gordon, thanks for your order and sorry for hearing that. F you have any after-sales problem please don't hesitate to contact our customer service http://www.newchic.com/Contact-Us-hc10.html Our related staff will try our best to help you to solve the problem you met timely.

By Newchic N.
Question:

I have not received my order as of today. it's been way to long. i'm not happy with your quality of service.

Answer:

Dear Denise, thanks for your order and sorry for the late of the shipment.In this case, could you tell us your order number? We will check for you.Or you can contact our customer service http://www.newchic.com/Contact-Us-hc10.html Our related staff will reply to you timely.

By Newchic N.
Question:

Looking at vintage patchwork dress... concerned about fit how does sizing run?

Answer:

Hi Mary, thanks for your attention.We've added the size chart on the corresponding product's page. You can follow the size chart when you order.If you have any further problem please do not hesitate to contact our customer service http://www.newchic.com/Contact-Us-hc10.html

By Newchic N.
Question:

Answer:

Hi Jasmine, thanks for your order.In this case, could you tell us your order number? We will check for you. Looking forward to your reply sincerely.

By Newchic N.
Question:

Answer:

Hi Jacqueline, thanks for your order.The tracking information whether could be tracked or not depended on the way of the post you chose.In this case, could you tell us your order number? We will check for you.

By Newchic N.
Question:

Ordered 2 pair shoes, as, they ran small so ordered 1 size bigger, will have to return them and order another size. what is the procedure to return? tks

Answer:

Hi Bernice, thanks for your order and sorry for our shoes couldn't fit you. Here is our return policy. Http :// www.newchic. Com/return-policy-hc99. Html In this case, could you send related information to our customer service http://www.newchic.com/Contact-Us-hc10.html Our related staff will help you to solve the problem you met.

By Newchic N.

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