NewChic conversation with Delia on August 5,2015 at 10:04 a.m.

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Pre-sales - Payment issue/ Account problem Pre-sales - Check stock information Pre-sales - Products information/ Others After-sales - Cancel order After-sales - Change items After-sales - Change shipping address After-sales - Check order status After-sales - Tracking / Delivery issue After-sales - Defective/ Missing/ Wrong items OthersDelia9:48 am Hello. How may I help you?
Leora tucker9:51 am Hello my name is Leora. I placed an order last night; 2; The first order is 17170775 which did not go through the first time so I reordered it. The second order is 17172339. It states for the 17170775 order last night ready to process. And the money was taken out of my bank account now its saying Back Order. I placed the first order 17170775 and it states ready to process. Can you give me firm information on these orders please. Especially the 17172339 order
Nice picture Delia
Delia9:52 am let me chck
Check
9:53 am 17170775 will ship within 24 hours
Leora tucker9:53 am Thank you.
Delia9:53 am 17172339 of item [SKU458035]British Style Oxford Pure Color Leather Lace Up Shoes[+Color; Brown][+Size; US 9(Our Size: 40)] is out of stock now
Leora tucker9:54 am I ordered several items; are they being sent out?
The money has been taken out of my account?
Delia9:54 am would you mind canceling the out of stock item and ship rest items soon?
Yes we received your money
Leora tucker9:55 am I attempted to do that on one item last night, but the system doesn't let you take off an item. How can I do that?
Delia9:56 am sorry, so cancel the out of stock is ok for you?
Leora tucker9:56 am Sure, so long as you are going to put it back on my card, or may I get it in another color?
Delia9:57 am will refund to your paypal account within 48-72 hours
Leora tucker9:57 am I don't have a paypal account, I did it on my bank card. Can we simply switch it for another color?
Delia9:58 am 17172339 payment with paypal
Leora tucker9:58 am Can we switch it for another color
Delia9:59 am all colors are out of stock
Leora tucker9:59 am Wow. Okay... if you cancel, the remaining items will ship, correct?
Delia10:00 am yes, rest items will ship
Leora tucker10:00 am Okay, can you cancel that one out for me and refund that item price back into my account then?
Delia10:01 am ok
I will do that for you
Leora tucker10:01 am When will it be shipped?
Delia10:01 am within 24 hours
Leora tucker10:02 am Thank you for your help. Can you send me a confirmation of shipment?
Delia10:02 am yes you will receive a email
Leora tucker10:02 am Thank you for your help.
Delia10:02 am If you feel this is a good service, please give me an good, Could you please rate this chat as good ( click thumb up)on the top of your chatting page? Thank you so much! Have a nice day.
Leora tucker10:03 am I most certainly will.

I will like to know why the entire order was cancelled in lieu of the one $21.00 pair of shoes that was agreed upon?

asked by leora t. on 8/9/16