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    Nitrado

Nitrado

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Overview

Nitrado has a rating of 1.7 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nitrado most frequently mention customer service, multiple times, and live chat problems. Nitrado ranks 38th among Server sites.

  • Service
    72
  • Value
    69
  • Shipping
    33
  • Returns
    43
  • Quality
    66

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
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23
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How would you rate Nitrado?
Top Positive Review

“Customer support”

Thomas H.
12/27/20

I am renting a server at nitrado to host an ark server. We have done several changes and managed to make a boo boo. Contacted customer support and Alejandro Chavez was assigned to help me. He provided excellent help to me. And our server is now back to full normal status. I'm very happy with this server host, and the support they provide. I also want to say this has been resolved so quickly, and that has been during Christmas holidays!

Date of experience: 12/26/20
See positive reviews
Top Critical Review

“Terrible Servers, worse customer support”

Daniel N.
9/16/24

Garbage company that will give you a terrible server. Doesn't matter the game, if you have ANY other choice go with them.

Date of experience: 9/16/24
See critical reviews

Reviews (165)

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Reviews that mention popular keywords

customer service (25) customer support (21)
Thumbnail of user nathanc1493
Australia
1 review
0 helpful votes
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December 10th, 2024

I have been a loyal customer of Nitrado for nearly two years, spending over $2,000 monthly to host a large gaming community. Recently, my servers were abruptly terminated without warning or clear evidence of any alleged Terms of Service violations. Despite reaching out multiple times to their support team, I have only received vague responses, with no transparency or opportunity to address the supposed issues.

This sudden and unjustified termination has disrupted my community, caused financial loss, and damaged my reputation. As a paying customer in good standing, I expect fair treatment, detailed explanations of any concerns, and the chance to rectify them if necessary. Nitrado's handling of this situation has been highly unprofessional and raises serious questions about their business practices.

I am deeply disappointed and urge others to carefully consider their choice of hosting provider. I hope Nitrado will take responsibility and work to resolve this matter. Until then, I cannot recommend their services.

Service
Value
Shipping
Returns
Quality

Date of experience: December 2, 2024

Thumbnail of user dan.jnolan3
North Carolina
1 review
0 helpful votes
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September 16th, 2024

Garbage company that will give you a terrible server. Doesn't matter the game, if you have ANY other choice go with them.

Date of experience: September 16, 2024

Thumbnail of user robertk4372
Nevada
1 review
1 helpful vote
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June 28th, 2024

Bought a 3 month Scum server rental. Could not get it to work for 12 hours after numerous reaches out to their support. In the end they could not help me but refused to refund my money?

Service
Value
Returns
Quality

Date of experience: June 28, 2024

Thumbnail of user dhspickle
North Carolina
1 review
0 helpful votes
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May 3rd, 2024

I turned auto renew off and for some reason they auto renewed it anyways. I emailed them as soon as I got the email and they refused to refund. Even though my server had not been on for 20+ days in the month prior (which I paid for prior). This new payment was for another month. To not refund a customer when they turned their auto renew off and you renewed it anyways is disgraceful. Especially considering the server was off and I emailed them immediately.

They also have no technical support. It took 3-4 days for one response email. It would have taken 3-4 weeks at that pace to solve my issue. It was completely unuseable which is why I turned it off. I did not request a refund for that month.

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2024

Thumbnail of user ullomgary84
New York
1 review
1 helpful vote
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May 5th, 2024

Worst customer service. Cancelled my server and removed my payment information, then they auto renewed my server without confirmation and told me I did not cancel or remove my payment information. Contacted support and they just argue and say there's nothing they can do.
-Terrible service (crashes, lag… etc)
-overpriced
-terrible customer service
STRONG RECOMMEND STAYING AWAY

Date of experience: May 5, 2024

Thumbnail of user gower.hayden
California
1 review
1 helpful vote
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February 26th, 2024

Cancelled subscription multiple times, yet was still charged. After contacting support was met with nothing but copy pasted answers that were not even relevant. Absurd how much effort it took just to get a terrible copied response. Will never do business with them again, and I enjoyed the servers. Sad how their support makes me not want to touch them ever again.

Tip for consumers:
servers were fine, the support was FAR from fine. easily the worst ive encountered

Products used:
server

Service
Value
Shipping
Returns
Quality

Date of experience: February 26, 2024

Thumbnail of user newmove1122
New York
1 review
1 helpful vote
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February 24th, 2024

I've been a cluster owner for many years now on ark survival evolved and now ark ascended.
The servers are always laggy, and stuff starts to break after the 14 day grace period so noone can get there refunds.
When coding servers for asa lines of code double on there own, which voids the codes from working. Customer service takes up to 2 days to respond and if your server is down for that time... we'll tough luck you won't be refunded or credited the lost time it too for them to respond to your issues.
I hate nitrado with a passion and will never play ark ascended again due to them holding a monopoly on the hosting options. F wildcard and nitrado. If I could give them a zero star or negative star I would.

Products used:
Server hosting through nitrado

Service
Value
Returns
Quality

Date of experience: February 24, 2024

Thumbnail of user xandrewmillsx
Alabama
1 review
1 helpful vote
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February 10th, 2024

Never buy from this company. It seems like they have a very common bug that occurs every few days at random, and when a game has a patch where servers will get stuck on an infinite loop. They have multiple suggestions, and support that neither seem to help. This site is a joke, if you can avoid it please dont support them

Service
Value
Shipping
Returns
Quality

Date of experience: February 10, 2024

Thumbnail of user skyn14
Virginia
2 reviews
1 helpful vote
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March 17th, 2024
• Updated review

I am trying to reinstall my server and some reason I still have my stuff been trying to connect to Nitrado because I was needed help right now like I not going to wait 24 hour for waiting there reply so it waste of time anyway and plus they never responded it to me too so what is a points buying Nitrado if they never help so I try to wipe my server 5 time and the wipe didn't work on dayz custom server on console I try everything they just need to fixed there crap rn so i would not recommend this so if someone know code it here my discord there proof that I still have my stuff they need to fixed the wipe dashboard because it not working any more if no one gonna help me then I would not recommended this hosting server for dayz for Xbox i recommend staying aways from it

Service

Date of experience: March 17, 2024

Bad lag and server keep crashing and worst support ever
March 11th, 2022
• Previous review

DO NOT RECOMMMEND Nitrado is trash and support don't wanna help with my error so i chat with the server on the live chat and they don't wanna help me at all i keep having a server loops and server crash and i keep having bad lag what a point make it your own xbox server if you guy not gonna fixed any thing waste of my time playing on it and waste of money DO NOT RECOMMMEND buying this craps

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2022

Thumbnail of user njdouble15
Australia
1 review
1 helpful vote
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March 5th, 2024
Verified purchase

. I Bought Nitrado for 3 days as I was interested in it I then proceeded to try to set up my server the UI was overly confusing and made no sense I was unable to access configs and then asked for a refund as I bought it 20 minutes ago they then declined my refund. I rate this 0/10 it is horrible please go somewhere else then this is a scam

Tip for consumers:
Just don,t buy its a scummy business

Products used:
Rust Server 3 Day

Service
Value
Shipping
Returns
Quality

Date of experience: March 5, 2024

Thumbnail of user loganjennison
Texas
1 review
0 helpful votes
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January 6th, 2024

I made a server for me and two of my friends on ASA. It ran great with little to no lag and low ping, but the web interface was either not loading, or extremely slow. Right now it is stuck on a restart/update loop and cant be fixed even with the recommended fix on their discord. I cant even send a support ticket in.

Tip for consumers:
To not use it at all

Products used:
Ark ascended

Service
Value
Quality

Date of experience: January 6, 2024

Thumbnail of user davidj3958
Idaho
1 review
2 helpful votes
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January 26th, 2024

I was paying for a monthly subscription for Ark Survival Ascended. The server was regularly difficult to manage, and had some of the worst UI interface mechanics I have EVER experienced. The server experience was enough to make my friends dislike the entire Ark game, and only 2 people even tried to stick with the server.
On top of that, I attempted to cancel the automatic extension of my server, and several hours after I had cancelled, I got charged for the server anyway. They are refusing to give me a refund, stating that their Terms of Service do not allow for refunds of automatics extensions. Even if the Automatic Extension was cancelled, they will not refund a false charge. I have spent the last 5 days arguing with their customer service who refuses to give me a refund, so now I'm now going through my credit card company to dispute the charge because they are so horrible with their customer service.

Tip for consumers:
I knew Nitrado was a terrible company before I rented the server. But I, and my friends, are long time fans of Ark so we bit the bullet and got a server anyway. And now... I suffer for it. Don't make the same mistake!

Products used:
Ark Survival Ascended Server

Service
Value
Quality

Date of experience: January 26, 2024

Thumbnail of user khaotickevin613
California
1 review
4 helpful votes
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December 22nd, 2023

Attempting to fix a server issue for Ark Ascended, after an update. Nitrado keeps reverting to backups of the server and asking us to wait to try to log in, and the server still won't update, so we still can't even find the server to see if its working. Have gone through the "wait 20 minutes" process twice, and the time between each of these was 3 hours. Nitrado support is horrible, and this monopoly on Ark servers is absurd.

Tip for consumers:
NITRADO IS A SCAM ARTIST MONOPOLY.

Products used:
Server

Service
Value
Quality

Date of experience: December 22, 2023

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello,

We are very sorry about the inconvenience you have experienced with our service.

We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.

Thank you in advance, your cooperation will be appreciated.

Sincerely,
Elias

Thumbnail of user robertc1253
GB
1 review
4 helpful votes
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March 12th, 2019

Bought server hosting
Server configuration wrong, hardware insufficient. After 3 days of server being almost always down, refund request is ignored. Calls to tech support cost more than the server. Online ticketing turnaround is many many hours, no live service.
Don't throw your money away on these guys.

Date of experience: March 12, 2019

Thumbnail of user amrotho
Malaysia
1 review
3 helpful votes
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February 24th, 2023
Verified purchase

$#*!ty $#*! support. Been using it for one year now, contacted the support three times so far, every time is the same. 0 improvement. When server was lagging and having voids, contacted them to fix it, always replied the same saying they needed to change the ip and port. And when I requested for the 'maintenance' to be done at a specific date and time, simply no more replies from them. I highly recommend y'all to just stay away from this provider. Id give it a $#*!ing 0/5 if I could.

Tip for consumers:
Avoid!!

Products used:
Game server

Date of experience: February 24, 2023

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Amroth O.

We are sorry that you had this experience, and we would like to request more information about your interaction with our support team, please send your ticket number to reviews@nitrado.net. We are committed to deliver the best experience possible, and we'd like to follow up your case. Thank you in advance!

Sincerely,
Luna

Thumbnail of user joelw347
Canada
1 review
2 helpful votes
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November 11th, 2023
• Updated review

I purchased a server, 4 days in they were having issues with their server time adjustments making the site inoperable for a few evenings. So here we are now 10 days in and I still can't actually access the service I have paid for so I asked for an extension. Instead, they sent me the remaining balance as a credit...meaning they sent me some of my money back, not enough to rent another month, and didn't apologize for any maintenance issues, or try to compensate me fairly. I just wasted 10 days for nothing. I am beyond angry with Nitrado, sorry excuse for a company.

Tip for consumers:
I regret wasting my money and time..... no compensation. No Nothing.....

Products used:
DAYZ SERVER

Service
Value
Shipping
Returns
Quality

Date of experience: November 11, 2023

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Joel,

We are very sorry about the inconvenience you have experienced with our service.

We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.

Thank you in advance, your cooperation will be appreciated.

Sincerely,
Elias

You will pay $$ for their incompetance.
January 7th, 2023
• Previous review

I asked them for a refund to which they had no reply but sent 11$ to my account when I paid 17$ initially less than 24 hours before. I opened a support ticket to ask for the remainder but instead got charged another $17.01. Now i am in chat with them explaining my case and they can't find the "issue"... don't even bother. My advice, just don't spend any money with nitrado, or bohemia.

Tip for consumers:
Don't waste your time and money like me.... :(

Products used:
Domains

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2023

Thumbnail of user nr240
Switzerland
1 review
1 helpful vote
  • Send Message
June 26th, 2023
Verified purchase

Customer service will straight up lie to you about an error. I work as an application engineer, so I know a bit about computers. They changed the server and then tried to make it seem as if I used the wrong IP. Even though I've always been copying it from the Web Interface.

Before I could use my server, I had to go through troubles as if I was at work. If you're prepared to put in some work to make your server do the things you're paying for, rent@ nitrado.

I've had nothing but troubles over the years of using nitrado. I try to host as many servers as I can myself. I'd recommend you do the same. It's easy and cheap.

Products used:
game server

Service
Value
Shipping
Returns
Quality

Date of experience: June 26, 2023

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello N R,

We are sorry that you had this bad experience with your server, we would like to check your interactions with our support team, please send us your ticket number to reviews@nitrado.net. We are committed to deliver the best experience possible, and we'd like to follow up your case. Thank you in advance!

Sincerely,
Luna

Thumbnail of user antonya21
California
1 review
2 helpful votes
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August 5th, 2020

I'm new to the whole renting a server option but all I can say is, it works. It's not perfect but it works. Originally it was a pain to start up, even for a good computer it took about 2 days to finally start responding/allowing me to go into the stats and expert mode. Its choppy sometimes but it still run decently. Few bugs but if you got the patience for it try it out. Might be different for everyone.

Tip for consumers:
Don't waste your money and time, Rent a real service from the ARK:Survival Actual Home page or a private server rental other than Nitrado, I've never had more trouble working with a 3rd party app than I had with this website and app.

Products used:
Nitrado Pc and Xbox rental services for Ark: Survival Evolved

Service
Value
Shipping
Returns
Quality

Date of experience: August 5, 2020

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Antony,

We appreciate the feedback of our customers very much. I would like to take a closer look at the process. I have sent you a private message so that we can look at the topic again together and find a solution together. We would like to apologize for any inconvenience this may have caused.

With kind regards
Your Nitrado Team

Thumbnail of user thomash1385
Norway
1 review
3 helpful votes
  • Send Message
December 27th, 2020
Verified purchase

I am renting a server at nitrado to host an ark server.
We have done several changes and managed to make a boo boo.
Contacted customer support and Alejandro Chavez was assigned to help me. He provided excellent help to me. And our server is now back to full normal status. I'm very happy with this server host, and the support they provide. I also want to say this has been resolved so quickly, and that has been during Christmas holidays!

Date of experience: December 26, 2020

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Thomas,

Thank you for your feedback! It's wonderful to hear about your experience with Alejandro and we really appreciate you taking the time to let us know about it. Please don't hesitate to let us know about any additional feedback or suggestions that you may have for us in the future.

Best regards,
Zach

Thumbnail of user shanembusiness1
Idaho
1 review
1 helpful vote
  • Send Message
June 25th, 2023

I must express my disappointment with the services and products provided by this company. While they may appear impressive on paper, the reality is far from satisfactory. It feels like a group of inexperienced individuals is running the show. I have encountered numerous problems, ranging from unhelpful customer support to subpar product offerings. Surprisingly, these issues are not limited to the current server I rented; I have faced similar frustrations with previous server rentals. Despite initially believing in their quality, I find myself questioning why I continued to return.

Tip for consumers:
Throughout my experience with the rented server, I encountered significant challenges that hindered my gaming enjoyment. These issues included frequent crashes, noticeable lag, and a lack of understanding from the support team. Unfortunately, these problems persisted across multiple instances, making it difficult to overlook the consistent disappointments. Despite hoping for a reliable and efficient service, the reality fell short of expectations, leaving me frustrated and dissatisfied. As a re

Products used:
The server rental provided by the company

Service
Value
Quality

Date of experience: June 25, 2023

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Shane M,

We are sorry about any inconvenience you experienced with your server.

We would love to investigate what the issue was, so we could help you with it. Please write us at reviews@nitrado.net, providing us with your user ID number, or any ticket ID, we would like to investigate further these issues you mention and assist you in the best way possible to get them resolved.

Thank you in advance. We will be awaiting your information.

Kind Regards
Luna

Thumbnail of user danielm3121
GB
1 review
3 helpful votes
  • Send Message
January 6th, 2022

One map been down 2 days others won't start unless we force Stater them ourselves replies slow, if at all, sometimes days useless information being passed to fix when we force start ark map they will email saying everything's fine they fixed it when we're the ones starting up maps and then watch them crash absolute joke they're having on us bank account

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2022

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Daniel,

We are sorry to hear that you have been experiencing some difficulties with a few of your services. We'd love to investigate the difficulties and look into why you feel like we aren't replying to your support requests. Can you please email us with your userID or other pertinent account information to reviews@nitrado.net so we may investigate?

Best regards,
Matt

Thumbnail of user tonyf64
Tennessee
31 reviews
79 helpful votes
  • Send Message
April 17th, 2018

I did not end up staying with these guys but I will say they tried very hard to make things right & to run smoothly for me being I had the lower priced hosting & there was never any lag no matter how I set things in game & anyone who has played ARK knows that it is a resource hog from hell with a lot of settings. They even let me swap between games, refunded me left over portion of money not used, and was just down right awesome.

If you want a... good game server host who will go out of their way to make you feel important & do right by you. Go server.nitrado.net!

Would I recommend anyone to them?
I just did! GO server.nitrado.net!

Tip for consumers:
If you have any problems with your server go to FaceBook & post a comment to them & they will go out of their way to help you.

No idea why they get so many bad reviews, but if you will notice they are the only company that Microsoft chose for hosting ARK on XBox One. That alone aught to tell you something.

Be patient, go to FB & wait, they will get back to you!

Service
Value
Returns
Quality

Date of experience: April 17, 2018

Thumbnail of user francisl179
New York
1 review
2 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Good luck adding any kind of mods to your DayZ server with Nitrado. With how it's web interface is set up, it's virtually impossible. And forget about asking for help.Writing a support ticket, opening a live chat, etc. will just result in someone sending you the same link to the same Nitrado "wiki" page that doesn't help you with anything. Their Discord server is no help either. They have a "helpdesk-forum" which is just other people that use Nitrado answering people's questions, since no one that works for Nitrado is able to. Save yourself the time and money and use any other host.

Tip for consumers:
Don't.

Products used:
A 4 slot DayZ server for 3 days.

Service
Value
Quality

Date of experience: November 21, 2022

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Francis,

We are sorry to hear that you had this experience, however, keep in mind our team is focused in providing support for critical problems, and we do not specialize in mod configurations, that's what our wiki, forums, and discord are there for. Still, we would like to follow up on your case, please write us at reviews@nitrado.net, providing us with your user ID number, or any ticket ID so that we can investigate further.

Sincerely,
Lui

Thumbnail of user kollinw
Washington
1 review
0 helpful votes
  • Send Message
December 13th, 2020

Nitrado Support received a support ticket via email from me Saturday morning, replied continuously through out the day, and completely solved my issue in under 24 hours. They're very professional and would recommend Nitrado to anyone looking to rent a server!

Date of experience: December 13, 2020

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Kollin,

We appreciate your review! We're glad you've chosen to be with us and we want to thank you for taking the time to let us know about your experience with the support team. Please don't hesitate to let us know about any additional feedback or suggestions that you may have. We're always trying to improve!

Best regards,
Matt

Thumbnail of user pyrobuddy73
Tennessee
1 review
2 helpful votes
  • Send Message
November 3rd, 2023

Don't support nitrado because they're trying to prevent a free market through predatory tactics like signing an exclusivity agreement so only they can host ark ascended servers for whatever price and quality they feel like. In my experience i spent $30 to play with my 3 friends in a 20 slot server because that is literally the only option.In those 3 days i've had the server its only been operational for 10 of the 72 hours, i haven't been able to play on it or even find it since. Bisect Hosting wouldnt do that to us.

Service
Value
Shipping
Returns
Quality

Date of experience: November 3, 2023

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Nitrado: Game Server, Voice Server, and Cloud Server - instantly online

What is Nitrado?
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001.
Today, it is the leading provider in the area of game servers and application hosting.
It has a unique system, which administers game servers and hosted applications dynamically and automatically.

Company Representative

Thumbnail of user patrikr4
Nitrado R.
Customer Relationship Manager
Typically does not respond to reviews

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