NZSale Questions & Answers

Hello Michelle, Thank you for your message. Can you please advise the order number and I will help check on it for you?

Hi Katey, thank you for your message. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.

Hi Jaroslav, thank you for messaging us. I am sorry for the delay. The order has been dispatched today and you can expect them soon.

Hi Akeneta, thank you for your message. The item has been dispatched and you can track the item on https://www.nzpost.co.nz/tools/tracking/item/LZ977707109NZ.

Hi Sheryl, thank you for your message and I am sorry to hear that you have not received a response for your queries. Could you please send a photo of the item received that shows the size to attachment@mysale.com. Please include the order number as well. Looking forward for your reply.

Hello Tania, Thank you for your question.To use a store credit, promotional code or voucher simply browse our sales: 1. Add your favourite items to your cart 2. Click "Äpply Voucher" at the payment details section 3. Select the amount you'd like to redeem which is available in your account during the checkout stage. From here, we'll deduct the value of the credit from your order. You can view your available vouchers and their expiry by visiting the My Vouchers section of your Account. Please note that vouchers can only be used on sales event items and not their postage. Any leftover or unused vouchers will be reinstated on your Account. Be sure to keep note of the 'use before' date that is listed on your Account to avoid missing out! Should you apply a voucher to your order and not complete the transaction, it may take our system up to 15 minutes to refresh and to return your voucher back to your account. Make sure you click on the voucher before you confirm payment as it's not possible to add a voucher after you've completed your order!

Hello Shipra, Thank you for your question. I apologise for the delayed reply. You can find our return policy here: https://www.nzsale.co.nz/ReturnPolicy.aspx?cid=10

Hello Oskar, thank you for your question. I apologise for the delayed reply. All information on product is available on the website under the product information.

Hi Bruce, our estimated delivery times are listed directly on the site, and beside each individual item along with which warehouse they are being dispatched from

Hi Brydie, any issues you have with lost items please do reach out directly via your account and contact us, we will raise this directly with the respective couriers