Old Navy

I ordered item online with my debit card, that arrived defective. I took back to the store to exchange and even spoke to the manager who said no problem, got me the item and said straight exchange. If only life was that easy. I go to the cash and the cashier was having none of it would not look at the paperwork with all exchange info on it, instead even though paid by debit card he refunds it as a credit that takes 5 business days for refund and then says I have to rebuy the item and wait for refund. I tell him I have the paperwork the manager said straight exchange but at no time did he call her instead would not relent. I went to see her and she says I didn't know you bought online. What difference does that make? I am exchanging and have all the paperwork Old Navy says to bring but she just shrugged and walked away. So they have the defective item I have no refund and they want me to rebuy. Quite business plan Old Navy has there. Day 3 still waiting for refund not holding my breath.

Address was wrong and I wasn't able to fix because the site went down. I was told that the 1 hour limit would not affect me and I could fix it when the site came back. When I was finally able to get to the right page I was told that it was too late. Customer service did nothing except tell me they could have fixed it themself the first time I asked. Ordered delivered wrong with not guarantee of my money being returned. Will never order from them again.

I went to the Pottstown location to make a purchase of wide leg jeans( 3 pair at 34.99 each). While at the register the cashier asked if I would be interested in opening an old navy card stating I would receive 30% off my total purchase if I was approved. I agreed since I was informed it wouldn't be a hard pull on my credit not including this isn't my first old navy credit card(I didn't use the previous one so they closed the account). Well I put my information in and the price does on the register taking the 30% off my total purchase(that only happens when your approved) however the manager told me I wasn't, made it the original price while having words with me. I left the store just to get an email 10 minutes later that I was approved. I called store relations the next day and talked to a supervisor and was informed that I would receive a discount for a pair of jeans which is the total I was owed from the purchase I made in the store. It is now 30 days later & I still haven't received anything. I'm done with Old Navy treating certain customers like crap. This store doesn't deserve my money

Date of experience: May 05,2024

Edit

I placed an order online with old navy and never received it. When I filed a claim they were supposed to send me 6 items and I received 4. When I filed a claim for the 2 items I were missing I was told it was denied because I filed a claim before. They did not take in consideration that this was the same order I've been trying to get corrected. I've been an online customer for a long time but never again will I order from them. I will dispute it but I am warning others about this so you can avoid this mistreatment.

I placed an order for 17 items, the cost was around $240 after all the discounts which I thought was pretty good. I had ordered several times before over the past 6 years and never had an issue, but this time only 4 items were delivered. I sent an email as I was advised to do on the website and 2 days later I received their email which stated I would not be receiving a refund. 13 of 17 items were not received, so how could that not qualify. I just wanted the clothes that I paid for to be honest but they were not willing to help with either. I will never order from old navy again!

Horrible when they deliver to wrong house and then customer service refuses to listen and says it's not due to be delivered yet!
So instead of checking status of delivery and checking photos from courier that clearly show it was delivered to wrong address,They decline to contact courier and arrange for pick up and delivery to right address. Company is to cheap to pay for a decent courier.
I will never shop here again!
Pure garbage service!

I ordered Christmas gifts from Old Navy on Black Friday, November 2023. They've been lost or never shipped 4 times now. They finally sent my son's gift (reordered again) today, 3/13/24. It's missing his henley shirt/sweater. I get to fill out a form for someone to get back to me in two days to decide if I get to have his shirt or if I have to reorder it a 5th time. Keep your Old Navy cash from December. It's expired by now, and I'm sick of fighting for the prices back in November. You lost a lifelong customer and hopefully anyone who will hear my story. As a full-time working mom, I hung Christmas for my family on your online store, and it completely failed 5x and it keeps on going. I will never trust it again.

I will not recommend anybody Old Navy store.I purchased something it was buy one get 2nd 50% of but they didn't do it. I tried to explain her, cashier but she says she can't help me and I told her I'm gonna make bad review because of that.I Will never,ever go anymore in Old Navy store.

Old navy has 'sent' my order which was apparently delivered but never was! The tracking site doesn't give any information as to where this supposed package is and now I have seen that the tracking site they use is a SCAM! I am a single mother who tried to order clothes for her children and they have robbed me! Won't respond to my messages or provide refund. Beware

I placed an order of 7 items 2 weeks ago and I received an email confirming that my ordered was delivered via UPS but only recieved only two items. I was charged and did not receive my renting items. I send a request for a refund for the items I did not receive. Old Navy within minutes replied denying my request. I called their customer service line to ask why. The customer service agent told me that I would need to dispute it with my bank and they will not grant my request for refund.
Its so disappointing. I will never shop here again.
They can easily look at the shipment that was sent. A single small package with one item. When I was supposed to be receiving 7 in total.
Their customer service representatives are not helpful whatsoever.

The old navy in Meridian is absolutely disgusting. The managers were so rude and disrespectful to the customers around them. They also weren't helping their employees when they were asking for help because they were too busy laughing. I feel so bad for the poor girls who have to work in that environment. I wouldn't wish that upon my worst enemy. I plan on never coming back.

Recently ordered a pair of Stevie skinny pants for $10. One side wasn't stitched. Didn't notice the hole until I was at a function. Very disappointing. There was no tag in the pants. Unsure if this is typical.

I ordered 3 sweaters from old navy online as a gift to send to my brother.I ordered them and when they arrived they still have the security tags still on them. Which i didn't notice at first because i bought them as a gift and immediately just put them in a. Gift bag and brought it to my family's house. Later in the day venting my brother saw the security tags and i was so embarrassed since they were for his first day of work. I called customer service and asked to be refunded or atleast sent new sweatshirts with out the security tags still on them and Sharon in Custer service said she can not issue me a refund for the items i bought. She told me to go to the store and have the security tags removed. The nearest old navy from where my brother is located is 15 miles away. I thought it was horrible Custer service because i have shopped there so many times. Even a gift card to reorder my purchase would have been fine but it is disgusting how that is how the company treats customers.

Love the clothes for kids but second time the credit card has done this. I never received a bill (and yes I should have called to check), no email, no phone call yet they send me to collections after 2 months. Hopefully my score recovers, as I have 0 late payments. Called customer service, hung up on me twice. I never get store cards, will not again. So disappointed in such poor customer service.

Since having children, this company has been one of my favorites to buy from. As with most websites these days, they have tabs for what you are looking for. Within the tabs, you can further filter your choices. Tonight I selected baby boy- as I have BOYS... I did not select unisex, I selected BOY. Well what came up: a bunch of Disney princess shirts and pink and purple floral outfits entitled "unisex". Not only are these NOT unisex, but they are NOT baby boy (the category which I selected) TO SAVE TIME. They should do us all a favor and label clothing appropriately. If they can't be "bold" enough to categorize clothing for what it is then just take out all categories and quit pretending like you have them. Note: I do not actually want them to do this, but when they place girl items under the heading of boy it literally wastes 99.9% of our time for the people who are fully aware of the gender of their children. The majority of people are not trying to pretend their boys are girls. If your boy likes princesses and flowers, great. You should be able to search for that under the girl tab, not the boy tab. More power to them if that is what they want to wear, but please do not waste the rest of our time.

I have spent thousands at old navy ordering stuff every week for my family but recently I have noticed that they are not sending items but charging for them?! I suspect this has been going on for awhile before I noticed as I place large orders and never looked through to itemize all things until it became obvious in an order that I was missing and charged for 4 items. After that I started to check all my orders and every month I have something missing that I was charged for. Usually they have refunded it but now I am missing an Easter shirt for my sons first Easter and they have refused to refund me for the shirt they never sent! I have been contemplating no longer ordering because of this and can now say this has made that decision easy for me. I will no longer be ordering from old-navy, gap or any of their companies. They have scammed me and wasted my time having to keep contacting them over the same issue that I have asked them to escalate and look into their staff because this is clearly a problem. Stop scamming your customers have 2 people double check the order or put in cameras. Someone in the warehouse is stealing my stuff.

Shipping packaging is extremely cheap which causes missing items ON will not replace or refund. Also workers packing bags do not care if items are correct or all there! No care for customers so they have definitely lost my business!

Order 3 weeks ago, still say 4 more days until delivery. I have never seen such slow shipping! This is not a store or wearhouse issue, it's a shipping contract choice! I'll never buy from them again! People don't want to wait this long when other stores get you your item in less than a week. Not to mention items when on sale since I purchased. Ridiculous Old Navy!

I placed orders weeks ago. Old navy cancelled several items because they took so long to ship them that they said they were sold out. I received a few items here and there and still have not received all my items! Seriously dont waste your time its so aggravating to deal with their customer service who only offer lame excuses. I will Definitely Shop elsewhere from now on!

Purchased a much needed winter coat that said 5-7 shipping days. Meanwhile, 3 weeks later and it's still not here. She credited my shipping yay. And I closed my credit card account with them. Poor customer service.

I ordered my daughter's school uniforms short and 2 skirts. Blue shorts showed up couple days later while the other hasn't show up for 2 weeks now. We called and all they can do is refund us within 10 business days then replace the order. Seriously? Wow

They shipped me three items. I received one of three and they attempted to make me pay an extra $20 for shipping while THEY made crucial mistakes on THEIR end by not reviewing what happened to the package. Any other company re ships as professionals. NEVER shopping here again this is disgusting. Support didn't help either. Money hungry scamming bastards.

Placed an order online for pickup. Received email two items were removed from list. Why if your website said they were available when I originally place the order? Then they provided a code for free shipping on the next order. Tried using the code only to find it's expired! What a joke. How do you justify misleading customers.