Old Navy

Had an order that I didn't receive 3 pair of leggings in costing over $74, they denied my claim and only would give me $10 credit, paid for items I never received! When I told them so I have to pay for items not received, "yes unfortunately " was the response. I also asked if they could re-send those items not received and was told they don't do re-sends on items. Shopped at Old Navy for years, will never shop at this company again!

I ordered online from the old navy website not knowing it was going to be shipped third party ordered 11/29/2024 and still waiting on package. I will never order online from old navy again did not explain coming third party from out of country or would not have order our Christmas party is Saturday so will just have to show pictures of their present and go buy them something else.

I bought a package of no show socks for women and then are the worst socks. They don't stay over your heel. I don't have a big foot. I am a size 8. These socks stayed in the middle of my sneaker during my vacation. I didn't take other socks so I was stuck with just having my toes covered

I just placed an online order with Old Navy, trying to use an Old Navy credit card I was just approved for. I have been trying a million different ways and nothing worked. At this time I only had the last 4 numbers. I had to go through the exasperating recorded voice first over and over. Finally a PERSON then transferred again to try to follow more directions that didn't work. I was so irritated that I went ahead and used my other credit card to be able to get this for my granddaughter. I will cancel the account when I receive the card. Customer Service people were nice.

I ordered several items from Old Navy online for Christmas when the package arrived it only had two items in it. It was supposed to have six. I saw the complaint with Old Navy only to be told I wouldn't be issued a refund. I never wanted a refund. I wanted the presents that I picked out for my family I also called Old Navy to be told that the package was still on the way. I explained to them that the package had arrived, but didn't have all the items I ordered. They proceeded to tell me they could not help me now my family is out of some of their presents for Christmas as I cannot afford to buy any more.

I ordered the 4 items from Old Navy website. I only received two items. The other two were missing. Reaching out to customer service to make a claim, and they denied the refund or resend the items. So disappointed.

This is the third time I have ordered from Old Navy and there shipping department has made an error. Where is the quality control!
The first time was a few of years ago. I was sent two out of 10 items along with various other items I did not order. I gave them the benefit of the doubt because it was the first time. I had to return the wrong items on my own time and gas. The second time was end of October 2024. I order 12 items and received nothing that I ordered. The order was most likely was an for someone else and appeared to be possible items for Christmas. It had 8 blankets with other items obviously gift that someone had ordered and they did not get them. I brought that order to UPS! I had forgotten about this happening a few years ago until that moment.
Today, November 26, I received an email saying my order had arrived. I ordered 5 items and one was delivered today. It was a completely sealed delivery bag with nothing in it, but I was charged for the item! Now I have to make the phone to costumer service again. Way to go Old Navy and close to the Holidays! So I caution you to make the effort and go in person, or not at all!

I ordered item online with my debit card, that arrived defective. I took back to the store to exchange and even spoke to the manager who said no problem, got me the item and said straight exchange. If only life was that easy. I go to the cash and the cashier was having none of it would not look at the paperwork with all exchange info on it, instead even though paid by debit card he refunds it as a credit that takes 5 business days for refund and then says I have to rebuy the item and wait for refund. I tell him I have the paperwork the manager said straight exchange but at no time did he call her instead would not relent. I went to see her and she says I didn't know you bought online. What difference does that make? I am exchanging and have all the paperwork Old Navy says to bring but she just shrugged and walked away. So they have the defective item I have no refund and they want me to rebuy. Quite business plan Old Navy has there. Day 3 still waiting for refund not holding my breath.

OldNavy south edmonton common management has close to zero customer service.the other staff were great but management needs to be, at minimum, retrained in resolution. I got two pairs of jeans both same straight 360 jean one was grey slim, one blue. The gry did not fit I wanted to exchange for same size in blue. I went to the till and discovered there was a $30 charge because they were not the same jeans. Thru conversation with manager I could only straight exchange for "exactly the same jean". Another color of the same style and price made them "different" jeans. Why would I need to exchange for exactly the same item? When purchased less than 24hr before, I declared my uncertainty in purchasing which is why I got slim straight 360 stretch and straight 369 stretch. Also I explored consequences if I needed to exchange. I was assured I would have no issues if I needed to exchange, it would be straight acrossas long as i got 360 stretch jean style. I had used old navy cash and told this would transfer through - which it was not. I guess technically I wouldn't have an issue if I took the jeans I bought and got exactly the same item but who would do this. The exchange policy was applied disingenuously by this manager who showed very clear irritating with my frustration at the ridiculous idea I could only exchange for exactly the same item size, style and color or loose money. She was willing to do zero for customer service or in the name of common sense.

Address was wrong and I wasn't able to fix because the site went down. I was told that the 1 hour limit would not affect me and I could fix it when the site came back. When I was finally able to get to the right page I was told that it was too late. Customer service did nothing except tell me they could have fixed it themself the first time I asked. Ordered delivered wrong with not guarantee of my money being returned. Will never order from them again.

I went to the Pottstown location to make a purchase of wide leg jeans( 3 pair at 34.99 each). While at the register the cashier asked if I would be interested in opening an old navy card stating I would receive 30% off my total purchase if I was approved. I agreed since I was informed it wouldn't be a hard pull on my credit not including this isn't my first old navy credit card(I didn't use the previous one so they closed the account). Well I put my information in and the price does on the register taking the 30% off my total purchase(that only happens when your approved) however the manager told me I wasn't, made it the original price while having words with me. I left the store just to get an email 10 minutes later that I was approved. I called store relations the next day and talked to a supervisor and was informed that I would receive a discount for a pair of jeans which is the total I was owed from the purchase I made in the store. It is now 30 days later & I still haven't received anything. I'm done with Old Navy treating certain customers like crap. This store doesn't deserve my money

Date of experience: May 05,2024

Edit

I placed an order online with old navy and never received it. When I filed a claim they were supposed to send me 6 items and I received 4. When I filed a claim for the 2 items I were missing I was told it was denied because I filed a claim before. They did not take in consideration that this was the same order I've been trying to get corrected. I've been an online customer for a long time but never again will I order from them. I will dispute it but I am warning others about this so you can avoid this mistreatment.

I placed an order for 17 items, the cost was around $240 after all the discounts which I thought was pretty good. I had ordered several times before over the past 6 years and never had an issue, but this time only 4 items were delivered. I sent an email as I was advised to do on the website and 2 days later I received their email which stated I would not be receiving a refund. 13 of 17 items were not received, so how could that not qualify. I just wanted the clothes that I paid for to be honest but they were not willing to help with either. I will never order from old navy again!

Horrible when they deliver to wrong house and then customer service refuses to listen and says it's not due to be delivered yet!
So instead of checking status of delivery and checking photos from courier that clearly show it was delivered to wrong address,They decline to contact courier and arrange for pick up and delivery to right address. Company is to cheap to pay for a decent courier.
I will never shop here again!
Pure garbage service!

I ordered Christmas gifts from Old Navy on Black Friday, November 2023. They've been lost or never shipped 4 times now. They finally sent my son's gift (reordered again) today, 3/13/24. It's missing his henley shirt/sweater. I get to fill out a form for someone to get back to me in two days to decide if I get to have his shirt or if I have to reorder it a 5th time. Keep your Old Navy cash from December. It's expired by now, and I'm sick of fighting for the prices back in November. You lost a lifelong customer and hopefully anyone who will hear my story. As a full-time working mom, I hung Christmas for my family on your online store, and it completely failed 5x and it keeps on going. I will never trust it again.

I will not recommend anybody Old Navy store.I purchased something it was buy one get 2nd 50% of but they didn't do it. I tried to explain her, cashier but she says she can't help me and I told her I'm gonna make bad review because of that.I Will never,ever go anymore in Old Navy store.

Old navy has 'sent' my order which was apparently delivered but never was! The tracking site doesn't give any information as to where this supposed package is and now I have seen that the tracking site they use is a SCAM! I am a single mother who tried to order clothes for her children and they have robbed me! Won't respond to my messages or provide refund. Beware

Recently ordered a pair of Stevie skinny pants for $10. One side wasn't stitched. Didn't notice the hole until I was at a function. Very disappointing. There was no tag in the pants. Unsure if this is typical.

I ordered 3 sweaters from old navy online as a gift to send to my brother.I ordered them and when they arrived they still have the security tags still on them. Which i didn't notice at first because i bought them as a gift and immediately just put them in a. Gift bag and brought it to my family's house. Later in the day venting my brother saw the security tags and i was so embarrassed since they were for his first day of work. I called customer service and asked to be refunded or atleast sent new sweatshirts with out the security tags still on them and Sharon in Custer service said she can not issue me a refund for the items i bought. She told me to go to the store and have the security tags removed. The nearest old navy from where my brother is located is 15 miles away. I thought it was horrible Custer service because i have shopped there so many times. Even a gift card to reorder my purchase would have been fine but it is disgusting how that is how the company treats customers.

I placed orders weeks ago. Old navy cancelled several items because they took so long to ship them that they said they were sold out. I received a few items here and there and still have not received all my items! Seriously dont waste your time its so aggravating to deal with their customer service who only offer lame excuses. I will Definitely Shop elsewhere from now on!

Purchased a much needed winter coat that said 5-7 shipping days. Meanwhile, 3 weeks later and it's still not here. She credited my shipping yay. And I closed my credit card account with them. Poor customer service.

I ordered my daughter's school uniforms short and 2 skirts. Blue shorts showed up couple days later while the other hasn't show up for 2 weeks now. We called and all they can do is refund us within 10 business days then replace the order. Seriously? Wow

No joke clothes purchased on line through Old Navy actually fit. It's hard to find jeans that sit higher than your knees or tops that don't make you look like they're too big here & way too small there.