Online Ticket Express Questions & Answers

Question 1

Question:

How stupid i am that i did not read the comments before. just came back from munich where i was expecting to get my two 1 category tickets to uefa final chelsea - buyer minich. the story was very similar to the most of the stories written here. i ordered the tickets, paid huge amount of money (4300 euro), got confirmation, signed returned back to them and they promised to deliver it to my home address to spain. i bought the flight tickets, booked the hotel and was expecting to get the tickets. i start worrying two days before flight they we did not get the tickets. it seems a bit strange how the answer and speak the phone. i felt some scam at that moment but did not pay attention to it. question of trust. when we were going to munich 18.05.2012 (one day before the match) from the 15th attempt we riches the tracking department by the phone and they told that we don't have to be worried and they will deliver the tickets to the hotel in munich, but we have to sign a new form. from the airplane it was really hard to arrange it but we did what they asked and arrived to munich. so, we did not get the tickets in the hotel, i was calling them more than 100 times, to different numbers, there were no answer, when two hours befor the match they pickup the phone. they told me that they have a problem with their partners and the order have to be cancelled. but don't worry we'll return all your money... but this is not the end of the story. we understood that we were deceived a and decided to go to the stadium and to try to find the tickets their. we were not lucky and we did not find the tickets but 30 minutes before kick off we got an email from accounting team of onlineticketexpress saying that we can collect our tickets in the box office in alianz arena. and if we will not pick it up they will not return money to us. we were 5 minutes away from the box office in that time and felt a bit of luck,... but when we came there there were no tickets to our name... this is the end of the story. please, anybody could give us the advice from your previous experience what to do now. did anybody get money back? as i understand from all the comments there is no chance to get money back. How stupid i am that i did not read the comments before. just came back from munich where i was expecting to get my two 1 category tickets to uefa final chelsea - buyer minich. the story was very similar to the most of the stories written here. i ordered the tickets, paid huge amount of money (4300 euro), got confirmation, signed returned back to them and they promised to deliver it to my home address to spain. i bought the flight tickets, booked the hotel and was expecting to get the tickets. i start worrying two days before flight they we did not get the tickets. it seems a bit strange how the answer and speak the phone. i felt some scam at that moment but did not pay attention to it. question of trust. when we were going to munich 18.05.2012 (one day before the match) from the 15th attempt we riches the tracking department by the phone and they told that we don't have to be worried and they will deliver the tickets to the hotel in munich, but we have to sign a new form. from the airplane it was really hard to arrange it but we did what they asked and arrived to munich. so, we did not get the tickets in the hotel, i was calling them more than 100 times, to different numbers, there were no answer, when two hours befor the match they pickup the phone. they told me that they have a problem with their partners and the order have to be cancelled. but don't worry we'll return all your money... but this is not the end of the story. we understood that we were deceived a and decided to go to the stadium and to try to find the tickets their. we were not lucky and we did not find the tickets but 30 minutes before kick off we got an email from accounting team of onlineticketexpress saying that we can collect our tickets in the box office in alianz arena. and if we will not pick it up they will not return money to us. we were 5 minutes away from the box office in that time and felt a bit of luck,... but when we came there there were no tickets to our name... this is the end of the story. please, anybody could give us the advice from your previous experience what to do now. did anybody get money back? as i understand from all the comments there is no chance to get money back.

Answer · 2010-03-03T12:40Z

www.onlineticketexpress.com - NEVER EVER AGAIN! I bought 2 football tickets for Atletico de Madrid vs. FC Barcelona I paid 377.00 euro for seats "CATEGORY 1 in Away section with Barcelona Fans" (as per description on the website). I have got tickets in the worst section - CATEGORY 4 (NOT even away section which was next sector)! Price on the ticket was 60 euro NOT 188! Tickets should be delivered 3-5 days before the event (as per email with confirmation) - finally they delivered the tickets 1 day before and nobody answered the phones! When I asked to speak to a manager, customer service agent declined and said he had given me all the info I could use. He was unprofessional, unpleasant, terrible and completely useless! Unfortunately I didn't check reviews before I bought the tickets :(. They are THIEVES and should be in prison!

Question 2

Question:

Hello i've buy a ticket, and i want to cancel this transaction and give me back my money, thanks in advance ! Hello i've buy a ticket, and i want to cancel this transaction and give me back my money, thanks in advance !

Answer · 2019-06-04T04:40Z

I wait already for 40 days to get my money back 3000 euro. I am afraid it's not gonna happen. They cancelled not me Very $#*! who can tell me what to do?

Online Ticket Express Questions & Answers

Hello i've buy a ticket, and i want to cancel this transaction and give me back my money, thanks in advance ! Hello i've buy a ticket, and i want to cancel this transaction and give me back my money, thanks in advance !

Still waiting 20 months on my full refund for order number 533632, please advise how much longer i will have to wait.

Hi! i'm buying football tix for liverpool vs brighton & hove albion&buying it from overseas. may i know if we will have our seat numbers?

Ja habe ich. warum bezahle ich pfund 388 für 2 tickets und bekomme aber nur für pfund 9,00 tickets ? das ist doch betrug.

I didn't receive any confirmation of my tickets by mail...could you verify the buying?

When i would get tickets for manchester chelsea match if order would be from poland? i am not interested in gaining tickets one day before the match

Did anybody ever get refund from this website ?

Hi good morning, we are family of 4 and we would like to purchase a ticket for feb 14 match and we want to seat besides each other in platinum.

Is any one bought a ticket for real madrid next champions leagues game against psg? do you guys favour dealing with this site?

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