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on 7/25/18You'll receive a system email notification when the other party views your claim online. You can access your response page at any time to check for responses and questions - sometimes a company will message you privately through the system, asking for more information. The other party will also often contact you directly via phone, mail or email, so you should be alert for responses made that way. The great thing is getting the problem resolved instead of worrying about it, right? Contact us at support@peopleclaim.com if you have any other questions!