You have to purchase talk time from a different site completely. In my experience the phone number they provided for me doesn't even work. And they've charged my card twice in two days without consent for a phone number that I can't even use. And when I called them, and had to wait for a callback mind you, they still told me I had to call the website of the phone company that the prison uses in order to apply minutes to the phone number(that doesn't work, LOL)

I purchased talk time but I haven't used it yet. So far so good