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Pigeonly has a rating of 3.0 stars from 1,017 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 7th among Directories sites.
This company responds to reviews on average within 25 days
I have sent numerous letters, postcards and pictures to my son and they are sent and received better than the post office! I greatly appreciate your excellent service! I'm so happy to be able to send these things to my son and I know he is happy to receive them! Thank you so very much! Before I got your service it took forever and then my letters were sent back! I'm happy to know that he is now receiving my mail! I'm very grateful to y'all! Again, thank you so much for your excellent service!
I signed up located my inmate but Pigeonly never sent the mail. I've been trying to call for 4 days but no one EVER answers their phone. I tried the chat feature and I can't even find a person and their email doesn't work either. I wasted my money. All of the reviews I have read are horrible. They seemingly take money out of your account no matter if you have cancelled it or not. If only I could review this site with 0 stars I would.
I signed up located my inmate but Pigeonly never sent the mail. I've been trying to call for 4 days but no one EVER answers their phone. I tried the chat feature and I can't even find a person and their email doesn't work either. I wasted my money. All of the reviews I have read are horrible. They seemingly take money out of your account no matter if you have cancelled it or not. If only I could review this site with 0 stars I would.
Tip for consumers:
DO NOT SIGN UP FOR THIS SCAM SITE!
This company is a joke. Stole money out of my account twice and will not give it back. They have stopped answering my emails and will not respond to anything I send them. DO NOT USE THIS COMPANY
Tip for consumers:
They steal from you. Worst customer service experience ever
Hello Keri.
I'm truly sorry to hear about your negative experience, and I understand your frustration with the lack of response from our company. Please accept our sincerest apologies for any inconvenience this has caused you. We take such matters seriously and would like to resolve this issue promptly. Please reach out to our customer support team directly at support@pigeon.ly with reference ID #423668
Please provide me with more details about the unauthorized charges so I can investigate this matter further? Additionally, if you have any transaction or account information related to these charges, sharing that information would be helpful for our investigation.
Once again, I apologize for the inconvenience and frustration this has caused, and I appreciate your patience and cooperation as we work to resolve this issue.
I have sent numerous letters, postcards and pictures to my son and they are sent and received better than the post office! I greatly appreciate your excellent service! I'm so happy to be able to send these things to my son and I know he is happy to receive them! Thank you so very much! Before I got your service it took forever and then my letters were sent back! I'm happy to know that he is now receiving my mail! I'm very grateful to y'all! Again, thank you so much for your excellent service!
Thank you so much for your kind words! We're thrilled to hear that our service has been a positive experience for you and that your mail is reaching your son without any issues. We understand how important it is to stay connected, especially during challenging times. If you ever have any questions or need assistance, please feel free to reach out. We're here to help. Your appreciation means a lot to us. Again, thank you for choosing our service!
This is so crazy I'm about to call the BOP and everything on Monday because the prisons are the ones recommending these people I'll get a class action lawsuit I'm telling you they took money off all of my cards. I still can't even get in there no one emailed me back Their phones are disconnected. I am surprised that the prisons have anything to do with this, so I'm telling you come Monday I'm searching into this I'm making the proper moves to get this $#*! taken care of to get them out of here. It's all a scam and the prisons are allowing it. I am livid. They messed with the wrong one this time.
Tip for consumers:
It’s all a scam they are thieves and I’m finally going to be the one to do something about it since the prisons make us go through things like this to keep in contact with I love ones.
Hello Janice,
Sorry to hear you are having a hard time reaching our customer service dept, currently you can only reach us via email at support@pigeonly.com, if this is the email you have please allow 24-72 business hours for a response. If you have been charge incorrectly we will definitely look onto that for you and correct the issue.
After having $80 worth of unauthorized charges to my credit card, customer rep told me to dispute charges as she was unable to help me. Check into owner of company, he is a former prison inmate who figured out while in prison for drug trafficking how to make money from the misery of other inmates. He makes over 3 million a year at our expense and misery.
Tip for consumers:
Save your money and just use it to send directly to your loved one in prison for commissary or phone privileges
Products used:
Used reduced phone charge service for 799 a month but charged an additional $80 for who knows what? Even The customer rep could not tell me what the charges were for
Hello Cathy,
We acknowledge the feedback you have provided, thank you. We take every claim of unauthorized charges very seriously and make every effort to investigate and rectify the situation. Due to the complicated and sensitive nature of your account, it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Cathy, you are correct if you look into him you will see he was a former convict but you will also find out the difficulty of starting a business as a former convict is. It is ironic that because he was in prison he best understands the target market, however being in prison meant banks and other investors viewed him and his business negatively. Regardless he built a business out of providing prison local phone numbers for families out of state to use. That saves inmates so much money in long-distance calls. Helping the vast majority of inmates that are incarcerated far from their homes and family. Thank you for your review.
Joined pigeon.ly as they promised lowest rates for inmate calls. Surprised to receive first bill which added an additional $19.99 to the $7.99 I subscribed to. Customer rep was going to look in on problem but meanwhile I've received an additional $40 worth of illegal charges.
Signed up for a 7 day free trial only to have been charged $200 and still chasing a refund 2 months later. Terrible service
Hello Ash, we appreciate you bringing this to our attention. Please know that we are more than willing to help you resolve this issue. Since we have limited access to your information here, kindly give us a call at 1800. 323. 9895 at your most convenient time. We are open Monday- Friday 6am to 6pm pacific time so we can discuss details and do further investigation. Thank you and keep safe!
Not a customer but I have read a number of the complaints on Facebook and Twitter and it sounds like they are exploiting people in a bad situation. They double and triple charge customers without a refund and then they are not paying vendors for services rendered. We have been waiting for over a year on $3,500 for services rendered. Did some work at their office on 2252 E Pama Lane in Las Vegas and after not getting paid for over 6 months, decided to hand deliver the invoices just to find out that the building was closed by the Las Vegas Justic Court!
This place is so unorganized and inept. They have taken another $90 out of my account unauthorized by me, they have taken money from my account so many times now I can't count. All up approx $180 has been taken and I'm still waiting to get it back. They abuse there position knowing I can do nothing from New Zealand to get a refund. This company should be ashamed of themselves.
Hello Melissa and thank you the feedback. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
I cancelled my account July 2021, From December 13 until Jan 4 2022 they have charged my card $39.99 fifteen times with two different names. That's $599.00 and change that they stole from me, I'm on social security and this is the account my monthly payment goes on, I didn't just miss out on Christmas, I'm totally broke, I don't get food stamps or any other assistance. From what I read here this isn't something that's happening because a one time update or computer glitch, this is out right theft! I will get an attorney and I will sue for the return of my money, and the pain, suffering and hunger I've had to endure because of there "gross negligence" I refuse to be a victim.
Tip for consumers:
dont
Hello Heidi, thank you for bringing this to our attention.We take every claim of unauthorized charges very seriously and make every effort to rectify the situation, and would like to have this corrected for your right away. Please call us at your earliest convenience, 1-800-323-9895, we are open Monday to Friday from 6am-6pm.
I am very disappointed with this company. I stopped my service with them April/March 2021, on January 3rd of 2022 I saw some deductions from them 39.99 each, I looked at my bank statement and saw a total of 19 deductions from December up to that January. I called them and was able to get back 16 of those 19 back, I keep calling for my 3 they still haven't paid me for. I usually do not put my reviews but this was so wrong of them! The picture below is proof of some of the deductions on January 3rd.
Hello P E, Thank you for bringing this to our attention. Please allow us to do further investigation. You may call us on 1800. 323. 9895 at your most convenient time, we are open from 6 am to 6 pm Pacific Time Monday-Friday, so we can discuss details and may resolve the issue as quickly as possible. Thank you and keep safe!
Good friend of mine got locked up so I started using this service then they transferred so I haven't used the service in over 6 months. Imagine my surprise when I see on my bank statement they're still charging me after all this time monthly. I've gone to the contact us feature of their website and numerous times and receive zero response. Would not recommend
Hello Curtis, thank you for your feedback. We would like to resolve this issue as quickly as possible. Please feel free to call us on 1800. 323. 9895 from 6 am to 6 pm so we can discuss details and we can do an investigation over this matter. Thank you and keep safe!
This service does save money to talk with inmate although I had many times where the calls didn't go through for a couple days. And the monthly fee went up from 4.99 to 19.99
Hi Danielle we're so glad you're a customer with us here at pigeonly! Customer service is our top priority, if you ever need any help or have any questions you can reach us at@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
At first I was very happy with the app, now I can't send letters, I JUST paid the monthly fee too! I tried emailing them and NO response! The number on file does not work!
I'm sorry to hear about the challenges you're facing with our service, and I understand how frustrating that can be. I apologize for the inconvenience you've experienced in reaching out for support. Please know that your concerns are important to us. I recommend trying to reach us through our email address at support@pigeon.ly to look into the issues you are experiencing
Over two weeks usually three sometimes four weeks until inmate gets mail,letters sent last arrive first sometimes so nothing makes sense to inmate. Us mail is wayyyy faster! Don't believe them when they say it's mailed within 24 hours! Mail will be "processing for two weeks minimum if u send a photo!
Tip for consumers:
Mail surs in processing for two+ weeks and u can't send 2nd letter till first one is delivered so it's not unlimited mail and photos, it's more like 2 or 3 a month and they will take half a month to be delivered
Hello Jessica,
We appreciate you bringing this concern to our attention. We deeply apologize for any inconvenience you've experienced regarding our mail processing times and quantity. We understand the frustration caused by delays in delivering mail to your loved one. Rest assured, we are continuously striving to enhance our services and ensure prompt delivery of mail orders.
We also value your feedback regarding the limitation on sending a second letter until the first one is delivered. This restriction is largely based on the allowance set by the facility, as some locations have limits on the amount of mail an inmate can receive per day. If you find yourself unable to send a new order after three days, please don't hesitate to reach out to our customer service department for assistance at 1-800-323-9895, Monday to Friday, from 7 am to 4 pm, or via email at support@pigeon.ly.
We truly value your feedback and appreciate your patience as we work to address these issues.
Letters and photos are taking weeks and weeks to arrive if they get there at all and half the time the jail won't accept them anyway and Jr not even nktified
So I created a review on this website a little while ago and I am doing an update. I asked for a free profile and was going to pay at a later date. Well, I am seeing transactions for $24.99 and I did not approve of that even though I signed up for their website for free they're still trying to take money out without my consent.
Tip for consumers:
When you sign up for the website, it says make a free account but you have to put in your credit card information. Well, I used a card that I know that doesn’t have any money on it because of the reviews I read for it. And sure enough they tried taking money off the card that I used $24.99. I did not approve of any type of transaction with them and they still tried charging me.
Products used:
I did not use any of this website. I had to lock my card because they were trying to make charges that I did not approve of or ask for
Hello Kayla,
I apologize that you are not able to set up your account, please send us an email to support@pigeonly.com with your accounts phone number, name and the error message its giving, to be able to assist you. Please allow 24-72 business hours for a response
Thank you
If you use this service don't put your card on file for automatic payments because they will withdraw your monthly payment amount several times and it takes forever to get your money reimbursed! I have had this problem several times and it still happens. They have taken at least three payments within a month. I've complained and now I'm canceling my subscription. Oh yeah! It will not allow you to delete your card from your account so they can just boll you when they get ready!
Tip for consumers:
Don’t do it!
Hello C. S.,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to 1.800.323.9895 at your earliest convenience to handle thi right away along with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I originally posted a sh! Tty review but I've decided to edit it.
I've had a few problems regarding money being taken out my account unauthorised. While it's frustrating (I was left with nothing in my account this month), Pigeonly DOES deal with these requests quite quick. It can take upto 7 days for it all to be investigated & the money put back in my account, however Pigeonly has it sorted within 3 days or so.
So while it's a negative experience regarding money, it IS dealt with swiftly.
Tip for consumers:
Keep an eye on your account. Any discrepancies they will fix.
Hello Laela,
I sincerely apologize for the inconvenience and I appreciate you bringing this to our attention. We will look into these and will do further investigation. If these are incorrect charges, rest assured they will be refunded. Kindly call us on 1800. 323. 9895 so we can discuss details and resolve the issue as quickly as possible. Thank you and keep safe!
This service was meant to be helpful for the family communication. It is a scam, i was charge #34.99 every 7 days after I asked for the service to be cancelled. The customer service is a bunch of lies and run arounds. Do not use this service. It is not worth the headache.
Tip for consumers:
STAY AWAY!!!!!
Hello V.G
Thank you for bringing this to our attention. We would like to get this issue resolved as quickly as possible. Rest assured this will be taken care of. Please email us at support@pigeon.ly so we can review your account, and rest assured, if you were incorrectly charged, you will be refunded.Thank you for your patience.
I have tried multiple times to sign up and it says the payment system is configured wrong, I emailed multiple times and never received a response, I have called customer service multiple times and at an hour it automatically hangs up on you, the call back feature also does not work. I have sent regular mail to your facility and I sent it over 2 weeks ago and he has not received anything, it seems to me your services are completely useless and it's impossible to receive help.
Hi Ashley,
Thank you for taking the time to leave a review and bringing this to our attention. We would like to have this corrected for you. If this issue still consists please reach out to us so we may look into this for you. Our apologies for any inconvenience this has caused.
Remember the word "fraudulent" you'll need it to dispute the extra charges you receive on your credit card.
There is NO FREE trial, I signed up for it… and it cost 34.99
Although signing up is easy… cancelling is next to impossible without reporting your card lost or stolen.
Don't waste your time calling the number they provide *******895). It transfers you to a robot sales pitch for some kind of medical scam.
They did provide the service they advertise, but it takes much longer than they claim, and you can't send your next letter, photo, or card until the previous one is delivered… which can take weeks.
I find it horribly ironic that a criminally ran service such as this is being allowed to prey upon, and profit from, desperate people that are down on their luck. Just another example of how severely broken our sad for-profit justice system actually is.
Tip for consumers:
DO NOT fall for Pigeonly. Use the US postal service, follow the directions at the applicable corrections facility, then send the mail to PO Box 96777, Las Vegas, NV 89193
It will pass through Pigeonly BUT they have to process it without changing you.
Hello CR, Thank you for taking your time to leave us your comment, we would like to apologize for no one is being able to answer your calls. However, you can always reach us via email at support@pigeon.ly and we will be more than glad to assist you. We would like to rectify the issue as soon as possible. An email will be sent out to verify some information. This will be further investigated and rest assured it will be taken care of. Thank you and keep safe!
I am on the forever free plan. 5 days ago i got charged $24.993 days ago i got charged $34.99, and they just tried to charge me again for $24.99. Do not sign up for this site. Use JPay
Hello Louis,
Please reach to us directly by sending an email to support@pigeon.ly, if you haven't done so yet. Our customer service team will gladly be able to assist you with your inquiry and provide further guidance on resolving the issue if you were incorrectly charged. I apologize for this inconvenience
This company is decent if you provide photos for you love one, however the phone number they provide you, does not work most of the time, i contact them already multiple times, i funded the account as well, and my inmate still has issues using the phone number as the calls don't come in at all. But if you need it to send photos without a limit, this app is good for the photos, and greeting cards.
Tip for consumers:
I recommend Pigeonly because they allow you to send images, letters, post cards, and greeting cards as well, but the phone server that they provide for you inmate needs more improving since from my personal experience, does not work for my inmate (Yes the phone does have funds, that is separate from the account)
Hello Jesus,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the troublesome experience you've had and your feedback really helps us get better. Other than that we are glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. Feel free to call us at your earliest convenience any time from M-S 6-4 P.ST. At (800) 323-9895 so we can help you with the process of signing up. Stay well and have a wonderful day.
I went through pigeonly to send a birthday card to my son paid twenty four dollars the first time. Then I let them bill me 19.99 a month but then I look at bank statements they took 19.99 out of my account 19 times I have called the first two people told me my refund would take three business days, the third person said 3 to 14 that's when I ask for supervisor Kate the supervisor has given me a big run around had me email her supervisor with no response from her now when I call gorge or Chris tell me she is not there she will call me back no response call back she is on phone. I am 56 years old I can't afford to do with out this money. I have been very nice when calling this has gone on for two months now.
Tip for consumers:
Just don't use this site, costomer service at pigeonly is there just to give you the run around.I don't know how Kate, gorge,Chris sleep at night working for a company that takes advantage of the system.
Hello Karrie, thank you for taking your time to leave us a review. We apologize for the inconvenience. We want to correct this issue as quickly as possible. Please know that agents and Supervisors are doing their best to assist our customers better. In the event that they were not able to give a callback, it is because of the high volume of calls or looking for a resolution in a way that they can better assist you, and give you correct and detailed information regarding your concern. Thank you and keep safe!
This is a terrible company.my brother was released October 2018. I cancelled sub 4 times they refunded $21 had contact bank to finally have them blocked Do Not trust this company. Thieves
Hello Morgan,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
Please give us a call@1800-323-9895 to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
So far everything seems to be fine. The phone number assigned to my personal number as well as my son was able to get through. I am waiting on him to call me back to let me know if monetary balance change on his end. I hope I'm not going to be double pain like I have most companies... we'll see. However it was super easy to upload photos and get them sent to him much cheaper than it would be to print them myself and pay for postage separately.
Hello Tasha. Thank you so much for the feedback and we thrilled with your satisfaction. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
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Hello Frances,
I'm sorry to hear about the challenges you've encountered with Pigeonly, and I understand your frustration. I apologize for the inconvenience caused by the lack of response through calls, chat, and email. We take your concerns seriously, and we want to address them and correct them.
To assist you and resolve the issue, could you please provide your account details, your name and phone number? You can email us at milly@pigeon.ly, and we'll make sure to investigate and resolve the matter as soon as possible.
We appreciate your patience and understanding.
Thank you.