I don't know. Mine haven't been processed for over two weeks and the email associated with customer service apparently does not exist because my correspondence with them was returned as undeliverable!

Because they are fraudulent. My photos have been processing for over a month. It's a scam!

I have had the same experience where processing time seems slow and I can't order until they receive the previous order. This means it takes approx 10 days and I can only send about 3 times a month. That being said, this is not a large company with many employees. Younger people have not really known how photo processing used to take a week or more. Digital has made that process much faster, however considering how many orders they process with an apparently small crew, I can see where the delay is. Also, for $499 a month, you can't expect them to send it faster than first class, and we don't have to pay extra for shipping. Therefore, I think it's to keep costs down and the service viable.