• Platinum Health Supply

Platinum Health Supply

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Overview

Platinum Health Supply has a rating of 3.8 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Platinum Health Supply most frequently mention fast delivery, and customer service. Platinum Health Supply ranks 3rd among Medical Supplies sites.

  • Service
    44
  • Value
    23
  • Shipping
    24
  • Quality
    100

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3,388 reviews

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How would you rate Platinum Health Supply?
Top Positive Review

“Five stars during challenging times”

Deborah S.
1/5/22

Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.

Top Critical Review

“Do not order from this company”

Kylie O.
2/15/22

They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.

Reviews (135)

Rating

Timeframe

Other

Thumbnail of user kylieo16
Australia
1 review
0 helpful votes
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February 15th, 2022

They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.

Service
Value
Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Hi Kylie,

We sincerely apologise for not getting any information about your order and for not receiving a proper response to your emails and calls.

A couple of factors have been affecting our response time to customer contacts and getting orders out to our customers. We have been facing an unexpected influx of orders and customer enquiries in the last couple of months due to the recent spike of COVID cases and staffing issues due to the code brown in healthcare and code red in retail.

Trucking companies have reported a big drop in the number of their staff during these times causing numerous delays in shipments on orders and stock that also has caused us supply shortages.

We would love to rectify and resolve your issue personally as your rating really matters to our Australian-owned and operated business. Please contact us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will resolve it accordingly.

Thumbnail of user deborahs2011
Australia
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.

Products used:
Masks. And have ordered RATs ;-)

Service
Value
Shipping
Quality
Thumbnail of user janeth1442
Australia
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

I have made an online purchase of Rapid Antigen tests on the 02/01/22 when they were still available. The money was taken but until today I haven't received a confirmation order or even an update on estimate arrival. Pretty disappointed due to the lack of communication.

Service
Shipping
Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Hi Janet,

We are really sorry for not getting any updates about your order.

Companies like us have been facing code red in retail and code brown in healthcare due to staffing issues and the last increased number of COVID cases. This is a nationwide dilemma and has caused a delay in shipments of orders and stock. Even trucking companies are struggling for staff. This also has caused an influx of orders and customer contacts since the number of people who are in need of medical products had also drastically increased.

Although we have hired more than 20 additional staff, we are still catching up on the high volume of orders and customer contacts and we really apologise if you have not received any communication about your order.

It is in our best interest to resolve every of our customer's issues if there are any because your rating is highly substantial to our Australian-owned and operated business's reputation. We will ensure your issue is rectified and resolved so please continue reaching to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001.

Stay safe and thanks for your patience.

Thumbnail of user margaretg1034
Australia
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

After weeks of waiting for RAT tests, sending emails and delays ( some unavoidable due to supply issues), I finally was able to ring Nat who was amazing. She had my order out to me within 24 hours. She followed up as well. Thanks Nat!

Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Hi Margaret,

We are pleased to learn that Nat was of great assistance to you.

Kindly recommend our products and services to your friends and family. Looking forward to having you again soon.

Thank you very much.

Thumbnail of user peterd2180
Australia
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Easy to use and navigate web site. Good price compared to other retailers. Processed and dispatched our order very quickly. Overall great service. Would recommend to others looking for this style of walker.

Quality
Thumbnail of user markd2447
Australia
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

Obviously, during this time rapid antigen tests are hard to find, and the whole industry and supply chain is under pressure. This order was placed on 3 January, and fulfilled on 4 January via pick up from warehouse. Could not have been easier or more efficient, especially under the circumstances.

Quality
Thumbnail of user antoniac50
Australia
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

I had been trying to locate an order which had shown to be despatched almost a month ago. Australia Post suggested I contact sender as parcel had not ben scanned. After a few days of attempts via phone, I finally got through to Nat and glad that she was on the other end of the call.
Nat was amazing, very friendly and thorough. Located the order and the goods straight away - Nat had the parcel despatched immediately for delivery into WA the following day. Five Star Service - much thanks to Nat

Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Thanks, Antonia for your awesome review! Nat is really a gem of our team. I will let her know of your great feedback.

We hope you recommend Platinum Health Supply to your friends and family. Have a great one!

Thumbnail of user yenl18
Australia
1 review
0 helpful votes
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September 16th, 2021
Verified purchase

Everything was great! Phone & email customer service was great! Answered all my questions. Had to pay quite a bit for express delivery (only option) but it did arrive in a day after it was shipped! Would purchase again.

Quality
Thumbnail of user sexologistina
India
1 review
0 helpful votes
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June 14th, 2022

We provide world class treatment and ayurvedic medicines for men and women. We believe that each and every individual should enjoy his/her life to the fullest. If you have a problem related to sex our sex specialist doctors have a solution to it.

Service
Value
Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

We are so pleased to know we have met your satisfaction. It is in our best interest to serve you well.

Thank you for supporting our business and hope you recommend our products and services to your friends and family.

Thumbnail of user catherinem1087
Australia
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

I had issues with a delivery and both Natalie & Rebecca were great in helping me resolve them.
Both ladies returned calls and emails and made it a point of following up to ensure my delivery was received.
Definitely would commend them both on a 5 star service.

Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Hi Catherine,

We are so glad to hear Nat and Rebecca were of great help to you and were able to resolve your issue.

Thank you for supporting our business and hope you recommend our products and services to your friends and family.

Thumbnail of user nicholasm669
Australia
1 review
0 helpful votes
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January 1st, 2022
Verified purchase

Excellent ordering system (just waiting to see how fast delivery is!)

Took over a week to recieve product but the frequent and detailed updates helped me understand the reasons why... very professional.

Quality
Thumbnail of user michaelj2631
Australia
1 review
0 helpful votes
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September 4th, 2022
Verified purchase
• Updated review

Apple Pay is good to have. Duck bill head straps is good to avoid ear pain and better for comfort

I received the box in a plastic courier bag with little protection for the box inside. I imagined that box wouldn't be torn or partly crushed on delivery.

Quality
Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Thanks for your amazing feedback!

We would love to have you again soon and hope you recommend us to your friends and family.

Have a great one!

Apple Pay easier to use and appreciate Post Office...
July 10th, 2022
Verified site experience
• Previous review

Apple Pay easier to use and appreciate Post Office delivery

Thumbnail of user tomm1896
Australia
1 review
0 helpful votes
  • Send Message
December 31st, 2021
Verified purchase

What I like about Platinum Health Supply is the pro-active approach to ensure their customers including myself being informed of the supply even to the point to whether the supply has been delivered. Of all the retailers I have dealt with online that's the first for me. Well done!

Quality
Thumbnail of user gregk405
Australia
1 review
0 helpful votes
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January 6th, 2021
Verified purchase
• Updated review

I found it very easy to navigate the website, including using the search field, and as a 1st time customer that was great that I was able to make the order and payment without logging on to be a member and requiring to sign up or sign in.

Reason I chose this business:

I was not aware of Platinum Health Care until I did a Google search for nitrile examination gloves and was pleasantly surprised when I found the gloves I needed and impressed that the order was processed and delivered very quickly.

Reason I chose this product:

I have a severe physical disability and have many carers providing personal care and all of the carers prefer nitrile gloves due to the "feel" of the glove and for me personally the gloves are very smooth when they are used to apply cream or lotions compared with some other gloves that catch and pull hair.

Value
Shipping
Quality
I found it very easy to navigate the website, including...
December 30th, 2020
Verified site experience
• Previous review

I found it very easy to navigate the website, including using the search field, and as a 1st time customer that was great that I was able to make the order and payment without logging on to be a member and requiring to sign up or sign in.

Thumbnail of user ilanab10
Australia
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

It was easy to purchase online, and I have the option to pickup onsite to overcome any shipping delays.
I was disappointed to arrive for collection and be told my product was no longer available and they had substituted it, but I was happy they had replaced it with an equal sensitivity product.

Quality
Thumbnail of user leanneh112
Australia
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I received parcel to find that the sanitizer I purchased had leaked throughout the parcel damaging the box that the gloves had been in. So would of been nice if sanitizer had been wrapped to protect its contents and that of the remaining item in my parcel.

Service
Value
Shipping
Returns
Quality
Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Hi Leanne,

We are so sorry for what happened. Our staff makes sure every order is well packed. However, we will look into it and investigate what happened to your sanitizer.

Your rating is very much substantial to our Australian-owned and operated business and we always aim to meet every customer's satisfaction which is why we would do what we can to resolve your issue so please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will make sure your issue is resolved.

Thanks for your patience.

Thumbnail of user amandas2060
Australia
1 review
1 helpful vote
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January 20th, 2022
Verified purchase
• Updated review

I appreciate the service provided and how extremely difficult the circumstances have been for everyone involved. I have to admit I was concerned with the timeframes however given the situation everyone is in, the turnaround was pretty impressive.

The team shared the effort everyone was going to for their customers to ensure the orders were fulfilled.

Reason I chose this business:

Recommended by a family member.

Reason I chose this product:

Required to undertake medical treatment

Service
Quality
I appreciate the service provided and how extremely...
February 12th, 2022
Verified site experience
• Previous review

I appreciate the service provided and how extremely difficult the circumstances are however I've emailed twice and not yet been able to obtain an ETA for the tests I ordered on 03/01/22. I've received the email communications that apologise for the 5-7 day delays however it's now been 9 business days since I placed my order and I have no indication on when I can expect to receive the tests. A few of the emails have ask me to advise if I want to cancel my order which I certainly don't, we really need the tests!

Thumbnail of user cathh24
Australia
1 review
0 helpful votes
  • Send Message
January 6th, 2022

Thankyou to the Platinum Health Supply team for their commitment to providing supplies & support Australia-wide. 40,000 orders in 72hrs during peak pandemic case numbers is an extraordinary thing to handle & your community of customers are so grateful. THANKYOU for your hard work & wonderful communication, it is extremely impressive.

Thumbnail of user joano170
Australia
1 review
0 helpful votes
  • Send Message
January 5th, 2022
Verified purchase
• Updated review

Delivery arrived within seven days of ordering - fantastic considering the order was over a long weekend and where there is an obvious shortage of delivery carriers. Thank you.

Reason I chose this business:

Website information and a check on credentials. Also because of mention Platinum supports Star Light and Returned Service persons.

Reason I chose this product:

Product had ATAG certification. Thank you.

Quality
I hope delivery works well
December 28th, 2021
Verified site experience
• Previous review

I hope delivery works well. Thanks

Thumbnail of user cneytk
Cyprus
22 reviews
1 helpful vote
  • Send Message
March 15th, 2023

Platinum Health Supply is the best place to buy all your health supplies. They have good prices, free shipping and fast delivery! I recommend them for all your needs.

Thumbnail of user jillf448
Australia
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase
• Updated review

Great online shopping. Although there was a delay in receiving my order this was no fault of the Supplier, rather a huge volume of orders. Goods duly arrived which is the main thing.

Service
Quality
All good so long as parcel arrives in good time!
December 30th, 2021
Verified site experience
• Previous review
Thumbnail of user janeg535
Australia
1 review
0 helpful votes
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September 13th, 2021

Great customer service, helpful and knowledgeable regarding the important products they sell (I purchased PPE). Products are affordable, regulated and Australian made (in the case of the N95 and surgical masks I purchased).

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolen72
Australia
1 review
0 helpful votes
  • Send Message
January 1st, 2022
Verified purchase

Ordered for delivery,, but given Lo g delays attended Epping warehouse and was able to collect, I was refunded postage. Very happy with company! Very pleasant young lady to deal with!

Quality
Thumbnail of user kathyf666
Australia
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase
• Updated review

Presumably easy to use - we have not used these yet. They are a different brand to what I rderesd, but I assume will be OK

Quality
Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Hi Kathy,

Your feedback is much appreciated and we truly apologise for you have received a different stock.

We usually inform our consumers ahead of time if there is a need to send you an alternative item as to what was ordered. If there indeed is a miss on our end, we would be happy to fix the issue for you by arranging a return pick up for the incorrect item and resending you the correct one.

Please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will make sure your issue is resolved.

Easy to use
April 25th, 2022
Verified site experience
• Previous review
Thumbnail of user gedm4
Australia
1 review
0 helpful votes
  • Send Message
February 15th, 2022
Verified purchase
• Updated review

Unfamiliar website took more time to navigate, but once desired products identified, process was easy & familiar. Cheers. Yup. All good, eh?

Reason I chose this business:

Because they showed up on a Google search.

Reason I chose this product:

Because, like: WE. NEEDED. THEM!

Quality
Thumbnail of user omard54
Omar D. – Platinum Health Supply Rep

Hi Ged,

Thanks for your honest feedback. It is well-noted for our future website improvements.

We hope to do more business with you and kindly let us know if there is anything more we can improve on at customercare@platinumhealthsupply.com.au.

Unfamiliar website took more time to navigate, but...
January 7th, 2022
Verified site experience
• Previous review

Unfamiliar website took more time to navigate, but once desired products identified, process was easy & familiar. Cheers.

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From the business

We're a proudly Australian owned and operated business that aims to provide a high level of service within each and every purchase. We aim to take every client and future customer through a journey that explores the widest range of PPE products to meet any type of organisations needs.

Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.

Company Representative

Thumbnail of user omard54
Omar D.

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