• Bookmark

    PrinterPix

PrinterPix

Corporate Values
Write a Review

Overview

PrinterPix has a rating of 3.8 stars from 4,813 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrinterPix most frequently mention great quality, photo book, and long time. PrinterPix ranks 2nd among Photo Printing sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.1%
Positive
2,266
Neutral
282
Negative
429
View ratings trends

Instant Feedback

15,269 reviews

276
See all photos
How would you rate PrinterPix?
Business's Favorite Review

“Great customer service”

Elizabeth W.
1/16/22

I received my order, a blanket, with an error in the printing. Patricia at customer service sorted out the problem with a replacement blanket quickly and efficiently. Very quick response from Patricia to my emails considering all this took place over the Christmas period. Great customer service and will definitely use the company again. Blanket was great quality. Thanks Patricia

See full review
Top Positive Review

“Great customer service”

Elizabeth W.
1/16/22

I received my order, a blanket, with an error in the printing. Patricia at customer service sorted out the problem with a replacement blanket quickly and efficiently. Very quick response from Patricia to my emails considering all this took place over the Christmas period. Great customer service and will definitely use the company again. Blanket was great quality. Thanks Patricia

See positive reviews

Reviews (4,813)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1059) photo book (356) metal prints (132) christmas gift (89) order number (29) picture quality (31) canvas prints (98) day gift (35)
Thumbnail of user robertn2773
New York
1 review
0 helpful votes
  • Send Message
October 25th, 2024
Verified purchase

Worse experience I've ever encountered. Web site doesn't allow me to delete items from shopping cart. Tried several time to place an order for 35 copies of one calendar. Made several telephone calls attempting to resolve the issues. Gave up! Went with another vendor who has no such problems.

Thumbnail of user sofias210
Illinois
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase
• Updated review

Showed up way sooner then expected! Only downside is it's not super sharp and defined. I payed for the extra definition or whatever it's called and I'm scared to think what it would've looked like without it.

Super easy to upload photos
October 8th, 2024
Verified site experience
• Previous review

Super easy to upload photos. Excited to see how it looks!

Thumbnail of user jerryb1450
Virginia
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

1. Filling my simple order took much too long.
2. All photos were cropped to 5" x 7" inch size. This was unexpected and unwanted. What I expected and wanted was each photo to be printed with its maximum dimension set to 7". In several this would have led to some white space, which would have been all right.
3. Prints were rather muddy, not contrasty enough.

Thumbnail of user amyc3790
Indiana
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

Customer service didn't respond but I got everything I ordered. It was split between 3 shipments and I was trying to find out about the last shipment. No response to both inquiries, however product showed up. The quality is amazing. Very happy with my purchase.

Thumbnail of user teresao1043
California
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

Overall, the experience was good. Great pricing. Pictures book looks nice. Picture color is not as vibrant as in other books I've had done elsewhere, but the cost is affordable. On my next book, I will ask for help uploading the pictures. For some reason, they came in out of date order and I spent 12 hours fixing that.

Thumbnail of user jillw671
New Jersey
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase
• Updated review

I like using the deals PrinterPix offers. I do wish there were more options for pages with more than 6 pictures. Sometimes it's hard to see if you have things lined up correctly. None of these things would keep me from using printerpix though.

Always happy with the finished project!
October 18th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great product for a great price!

Thumbnail of user rachaelw207
Oregon
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase
• Updated review

I love the availability to get something quick with free shipping. The project unfortunately took me a but longer because your pages don't auto save every few minutes. Having to hit the save button each time made me lose my project updates multiple times :/ But I will say the customer service was wonderful and they expedited my order to get it here super fast. Thank you!

I love the availability to get something quick with...
October 8th, 2024
Verified site experience
• Previous review

I love the availability to get something quick with free shipping. The project unfortunately took me a but longer because your pages don't auto save every few minutes. Having to hit the save button each time made me lose my project updates multiple times :/

Reason I chose this business:

For affordability and hopefully (fast) shipping

Thumbnail of user jone331
Texas
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

Printing and delivery took far too long! No email updates if progress in the interim, I had to chase your team.
Best part of a month of a 5 year old to wait for his first photos was rough. If I'd have known you were that slow from the first place I would have shopped elsewhere.

Thumbnail of user emilyb1734
Wisconsin
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Shipping was much slower than posted. I ordered 1 book and it took about a month. However, both of my emails regarding my purchase, were answered! Peter promised my order would be here before I leave for my destination wedding, and he was right! The site was super easy to use! Amazing prices.

Thumbnail of user sharony1366
California
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

The actual size of the mirror is larger than what it showed on the editing page, so it turned out some would have blank spots around the corner. I ordered 10 customized compact mirrors; around 2 or 3 of them were hard to open and 1 was too tight to open.

Thumbnail of user andreat257
Florida
3 reviews
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

I had quite a bit of difficulty placing order. Sent in all the work and got a blank book - no pictures. After numerous emails with representatives, I finally got the finished product and it was great. Just make sure that you check everything before submitting. I had all the pictures for the book still showing in my "projects" but somehow they did not get into the first book I received. They made it right, but I had to pay additional charges for shipping Book #2.

Thumbnail of user sharik118
Illinois
1 review
0 helpful votes
  • Send Message
October 18th, 2024
Verified purchase
• Updated review

I was very pleased with the ease of putting together this photo book, and even happier with the finished product. The two times I had questions for customer service they were kind and efficient. I will be making another book with wedding photos soon. If there was one request to make... I wish there were more clip art options that were less juvenile.

All went well, but I do wish the customer service hours...
October 2nd, 2024
Verified site experience
• Previous review

All went well, but I do wish the customer service hours included the nights and weekends which were when I worked on my book.

Reason I chose this business:

Coupon bogo

Thumbnail of user paulettew130
South Carolina
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

So far good returned first blanket have not received credit back yet but was told it would be refunded this week. Love the 2nd blanket just didn't like the fleece blanket too much white. Will order again thanks!

Thumbnail of user th498
New York
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

I had several pictures I wanted to place kn a canvas. Printer RX gave me the ability to choose my own layout and size of pictures so I could get them all on one canvas. The other companies did not allow that as they had set templates and guidelines.
Easy to use.
This was a gift and my friend was very pleased with the the canvas and loves it.

Thumbnail of user alejandrop189
Texas
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I received the product almost a month after the order was placed. When I finally did receive it, I was so disappointed with the quality metal picture. I'm overall satisfied with the customer service, but not with the product. I wish you very good luck with your business, but I particularly won't use your Company anymore. Lina Nathaniel is aware, and she offered a refund. I haven't received anything yet.

Thumbnail of user stephenm3348
California
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

Simple and easy. I'm curious to see what printing on metal looks like. Very happy with the canvas print. I will definitely be using your services more frequently. Thank you for making it easy for the photographer in all of us.

Reason I chose this business:

Google lead me to you

Thumbnail of user ralphb797
District of Columbia
1 review
0 helpful votes
  • Send Message
October 25th, 2024
Verified purchase

I was trying to place a calendar bulk order but my computer was going downhill rapidly and I had to frequently contact Printerpix for assistance. Their guidance got me to the finish line, so much so that my order was delivered days before anticipated.

Thumbnail of user krystald129
Colorado
0 reviews
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

The blanket we received was beautiful, soft, delivered quickly, on price point and well made! My father in law is very sick and this blanket brings my mother in law such comfort to see memories of her and her husband at the best of times. Should we need another blanket full of beautiful photos, we would order again.

Thumbnail of user jo361
Illinois
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

This was a reorder due to 2 metal pictures came damaged. (No fault of PrinterPix; Fed Ex did not follow the big red stickers that stated: "Do Not Bend". Customer service was awesome and placed a reorder no questions asked. Great service! Will definitely order again.

Thumbnail of user kelliem268
Florida
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Both albums are beautiful. Thank you! The pictures look great and I love the hard cover w photos on front and back. We will have beautiful memories to look at for years to come in one nice album. We love them.

Thumbnail of user kittyp30
Washington
2 reviews
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Great! But I just submitted my project. I will come back to comment more after I receive my calendar. So far so good. Easy editing page, nice custom support.

——————-

I received the calendar on time. It's printed even better than what I expected. I didn't think that it could be printed on such pretty and thick paper. I can accept thinner paper. :) I will definitely come back to order more products later. Thank you!

Reason I chose this business:

People said that your product quality is very good. I am looking forward to my first purchase!

Thumbnail of user emilyf814
Michigan
1 review
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

Takes a while to get shipping details but the product itself is awesome. I got a customized calendar for my friends bday and you can write in their friends and families bdays and she thought that was super cool :)

Thumbnail of user valerieh878
North Carolina
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

This was a gift for my best friend's 65th birthday! She absolutely loved it in the quality was amazing. I highly recommend this to anyone looking to have lifelong memories that you can wrap yourself up in!

Thumbnail of user rebeccao1001
Mississippi
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

Moving around the layout was a little confusing and frustrating since it automatically shifted pictures and I couldnt zoom in or out of where the picture was cut off. But overall the experience was good and it made a great gift.

Thumbnail of user cathys1834
North Carolina
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

Awesome; ordered photo books as gifts for siblings; absolutely LOVE them! Will order even bigger ones the next time. Framed old newspaper clippings of our parents' accomplishments from decades ago; these photo books are going to be cherished forever!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user jeremyp38
Omar B.
Customer Experience Manager
Typically does not respond to reviews

How do I know I can trust these reviews about PrinterPix?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PrinterPix?