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    PSI Exams

PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 7,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience, and easy process. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 74.5%
Positive
2,226
Neutral
291
Negative
471
View ratings trends
106
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How would you rate PSI Exams?
Top Positive Review

“Nice download and I will use it every single day”

Travis S.
12/10/24

Nice download and I will use it every single day. This is my new studying approach for my second attempt. Since I failed the first time. I will be using your study material along with SC state real estate laws on the online legislature website to pass the second time.

Date of experience: 11/30/24
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Top Critical Review

“Find it is a very misleading way you conduct business...”

Randy D.
1/2/25

Find it is a very misleading way you conduct business in this manner. When booking the test though your website asks if I would like to add a practice test. Not offering any options or stating it's not a full practice test. It was only after taking the test, I discovered the additional options. I would have bought the 420 questions from the start. Not as profitable for you to offer the other options when scheduling the test. Offer only the small one assures most of the test taker will buy additional packages. Very dishonest way to conduct business. When I called, I was told it's through a 3rd party. Thats another lie. I booked through PSI.

Date of experience: 12/23/24
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Reviews (7,181)

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Reviews that mention popular keywords

customer service (397) practice test (385) customer support (50) practice exam (130) study guide (61) study material (53) state exam (33)
Thumbnail of user randyd196
Georgia
4 reviews
1 helpful vote
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January 2nd, 2025
Verified purchase

Find it is a very misleading way you conduct business in this manner. When booking the test though your website asks if I would like to add a practice test. Not offering any options or stating it's not a full practice test. It was only after taking the test, I discovered the additional options. I would have bought the 420 questions from the start. Not as profitable for you to offer the other options when scheduling the test. Offer only the small one assures most of the test taker will buy additional packages. Very dishonest way to conduct business. When I called, I was told it's through a 3rd party. Thats another lie. I booked through PSI.

Reason I chose this business:

NO OPTIONS. ITs who the state uses for the test. If I had a choice, it would be anyone else. PSI doesn't seem to be an honest company.

Date of experience: December 23, 2024

Thumbnail of user traviss1043
Texas
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

Nice download and I will use it every single day. This is my new studying approach for my second attempt. Since I failed the first time. I will be using your study material along with SC state real estate laws on the online legislature website to pass the second time.

Reason I chose this business:

Need new study guide

Date of experience: November 30, 2024

Thumbnail of user tamara.a.gonzales
Michigan
1 review
0 helpful votes
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December 29th, 2024

I've never had a worse customer service experience in my life. A week before my scheduled exam, when I booked it, I tested my computer, a PC from my job, to ensure it was compatible. It was. On the morning of my exam, I am unable to fully launch the exam because my work computer has a VPN that cannot be closed. I was told I'll have to reschedule. I explained if the computer didn't work then, what am I expected to do? I will have the same problem. I was told I should have known to use a personal computer (isn't that a PC?) but then implied it needs to be one I own, not my job. I don't have one that will work as it is quite old and doesn't have a webcam. She tells me I should have known to book in person then and was very rude about it. I was then told I'll have to repay the fee to take the exam and I won't be provided a refund. I asked to speak to a supervisor. After a long hold I was told none were available and they would call me. I'm still waiting for a call.

Service
Value
Returns
Quality

Date of experience: December 19, 2024

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered. We did attempt to contact you in response to your issue on Dec. 22,2024.

To further assist you with your concern, please provide your full name, email address, and additional details of your issue, and send it via email to CDcareweb@psionline.com. Our team will review your case and work to resolve it as quickly as possible.

We truly appreciate your feedback and patience, and we are committed to improving your experience.

Thumbnail of user whitneyg207
New York
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

They were having technical difficulties at the time with given out voucher codes at checkout but called and then had to email them and within 12hrs had it resolved and I took my practice test the next day. Very happy with my experience!

Made a few phone calls and got pointed into the right direction and was instructed to email psi and I ended up getting an email back rather quickly and resolved the test voucher code issues relatively quickly!

Service

Date of experience: December 12, 2024

Thumbnail of user lizh606
Missouri
1 review
0 helpful votes
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December 1st, 2024
Verified purchase
• Updated review

It will be a five after I receive the test in my email. Thank you. Good preparation material and making students feel more at ease in high stakes testing is important. Thank you for opening up the practice tests again.

Date of experience: November 21, 2024

It will be a five after I receive the test in my email
November 28th, 2024
Verified purchase
• Previous review

It will be a five after I receive the test in my email. Thank you.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 18, 2024

Thumbnail of user margareth3028
Canada
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

PSI website has been anything but user friendly, I have not been able to do anything on this website without having to call customer support. Nothing is straight forward and I would never recommend this website to anyone.

Reason I chose this business:

I didn't choose PSI, the VTNE and AAVBS organization did.

Date of experience: December 9, 2024

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your feedback about your experience with the PSI website. We understand your frustration with navigating the site and the need to contact customer support frequently. We agree that a user-friendly interface is crucial, and We're sorry that your experience has been less than ideal. We did attempt to contact you in response to your issue on Dec. 11,2024.

For any further assistance, please reach out directly to PSI at 866-589-3088 or via email at ptsupport@psionline.com. They should be able to help resolve any issues you're encountering with the website.

We appreciate your patience, and we hope the support team can provide the help you need moving forward.

Thumbnail of user kyrap44
Michigan
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

I appreciate them having this available for me to study for my exam. I have ordered from other places, but seems to be a good option as well. We know that the questions can be some times very challenging. So with this material at my finger tips this should put me right where I need to be.

Reason I chose this business:

Because this is my test location

Date of experience: November 23, 2024

Thumbnail of user gg442
California
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Taking the test and being checked in to take the test was a great overall experience.

In all the email I received prior to taking the test, I did get information about the address of the PSI center. Once I arrived at the building, I realized none of the emails I had received gave me the exact location(Floor or room number.) There was no one in the front lobby or anything posted as to where exactly the test was being offered. I had to ask people walking into elevator if they knew where PSI testing was taking place and that is how I found the testing center.

Would recommend inputting floor number and room number where test is taking place in building.

Reason I chose this business:

Only one who offers test I needed.

Date of experience: November 30, 2024

Thumbnail of user irfanm47
New Jersey
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

First choices were for 80 questions, then more questions and this one finally appeared. Might be better to categorize all products within each category or trade. Eg, Under construction, list all available packages instead of having users scroll through pages and pages of web pages.

Reason I chose this business:

Need to pass state exam.

Date of experience: November 13, 2024

Thumbnail of user destinym175
California
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

PSI was not helpful in providing information for the experience the day of the exam. The test instructions refer us to PSI but the day-of-exam information given by customer services is non-specific to the actual test

Reason I chose this business:

Offers partial practice exam; was hoping it was a full length practice test.

Date of experience: November 30, 2024

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your message and we did attempt to contact you in response to your issue on Nov. 30,2024.

To assist you further, please provide your full name, exam confirmation number, and details of your concern via email to CDcareweb@psionline.com.

We appreciate your understanding and look forward to helping resolve your issue.

Thumbnail of user tansihar
Illinois
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

Easy to navigate and get needed information on signing up for my practice test. Even clear suggestive guidelines on how to time myself and the way that it would be scored to help me gauge how I am doing or will do on my real exam. I appreciate this so much! So helpful! Time to (practice) test!

Reason I chose this business:

My board examiners partner with them for this experience to mirror what the real test would be like and the style of the questions. This will really help me gauge how the test will be like.

Date of experience: November 17, 2024

Thumbnail of user candelariog9
California
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

I have tested at a PSI center more than a couple times and i have had mostly good experiences, there have been times where staff is very distracting with coming in every 3-5 minutes to check on everyone and i understand it is necessary to make sure nobody is cheating but the constant door slam is distracting. I would prefer staff just stay in the room, but aside from that i have had great experiences with scheduling an exam, checking in and getting results.

Date of experience: November 15, 2024

Thumbnail of user peterl3158
Mississippi
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

Thank you, the practice tests were essential in my mastering the material. I like the way they are formatted so I could choose what topics to work on. I also gained a lot of knowledge from the feedback after each question and answer. I would highly recommend investing in this service.

Reason I chose this business:

PSI was my second round of pre-test studying. The questions were phrased differently, so I grew to anticipate what the questions were asking and how to respond.

Date of experience: November 8, 2024

Just getting started…………………………………………………………………………………*
November 10th, 2024
Verified purchase
• Previous review
Reason I chose this business:

I did poorly on the free quizzes

Date of experience: October 31, 2024

Thumbnail of user vincentw891
Maryland
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Had computer issues was not able to access test. Called CS was not successful. Used another laptop was able to access test but had issue but the test monitor individual was able to help with my technical issue. Was able to complete my test.

Reason I chose this business:

Mandatory to use them for my test.

Service

Date of experience: November 22, 2024

Thumbnail of user natalial130
Arkansas
1 review
0 helpful votes
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November 24th, 2024
Verified purchase

I took the state exam for property and casualty insurance producer.
The process is clearly explained on the website and in the information available, I just followed the steps, scheduled my appointment, bought a package of exams to practice 1 week before and that helped me a lot to know what I would find on the day of the exam. It is definitely a tool that helped me understand the whole process and served as a guide to do it myself easily and quickly.

Reason I chose this business:

I'm new here, so I asked my friends for recommendations and that's why I chose PSI and I was very satisfied.

Date of experience: November 14, 2024

Thumbnail of user paigea162
Illinois
1 review
0 helpful votes
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November 24th, 2024
Verified purchase

I received two separate emails stating that if I needed to reschedule my exam, I had to do so within 24 hours of my original exam date. Upon calling and trying to reschedule my exam date within that 24 hours, I was told that actually, it was 48 hours, and I was too late. This is unacceptable. For official information going out to test takers to be incorrect is abhorrent. When people have family emergencies with notice a full 24 hours before the exam and need to reschedule within that very manageable timeframe, just to be told they cannot, due to misinformation being given by PSI testing services, and are forced to keep or miss their exam date, that is poor administration. Not the fault of nor should it be the problem for the test takers to figure out on their own. Do better. I doubt I'm the only person you have done wrong by.

Reason I chose this business:

Because I had to.

Date of experience: November 14, 2024

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your feedback with us. We’re sorry to hear about your negative experience with PSI’s website and customer service. We did attempt to contact you in response to your issue on Nov. 14,2024.

Could you please provide us with the link to their website you were referencing? Additionally, to better assist you, kindly send the details of your concerns via email to CDcareweb@psionline.com. We’ll be happy to look into it and help resolve the matter.

We appreciate your patience and look forward to assisting you further.

Thumbnail of user daisyg181
California
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I like how i am properly able to study without being overwhelmed about the thought of not having enough study materials. I now know what my weak areas are and what to focus on as test day approaches.

Reason I chose this business:

It was recommended

Date of experience: December 11, 2024

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your feedback! We're glad to hear that the study materials have been helpful and that you now have a clearer idea of what to focus on as test day approaches. We did attempt to contact you in response to your issue on December 12,2024.

For assistance with the practice exam code or any other technical issues, please reach out to the support team directly at 866-589-3088 or via email at ptsupport@psionline.com. They should be able to help you resolve the issue promptly.

Best of luck with your continued studies, and feel free to reach out if you need further assistance!

Thumbnail of user yulisar2
Washington
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

Gives you a feel for how the test looks and operates, that way when I take the test I'm not intimidated because I've seen it before. I also love how after it shows you all the questions you got right and wrong and explanations for them.

Reason I chose this business:

Best site to prepare you for the real thing, worth the money.

Date of experience: November 15, 2024

Thumbnail of user lisaf4157
Pennsylvania
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

Very good so far, with my experience I hope I can pass this test with my online purchase test practice. I am currently looking for the right tool to help me study well.

Reason I chose this business:

It’s easier I heard

Date of experience: December 25, 2024

Thumbnail of user shannonp1069
Oregon
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

The Studyguide was helfpul and accurately predicted how I would score on my exam. Passed on the first try! I would suggest a few more pre-test options instead of only having three. I felt like I had to limit myself in taking them to see if I was ready for the actual test. I was a bit dissapointed that there wasn't a state-specific study guide as well, which would have been very helfpul for me.

Reason I chose this business:

I chose PSI because I was going to be taking my test at a PSI facility, and wanted my practice to be as close to what it would be like on test day, as possible.

Date of experience: November 21, 2024

Thumbnail of user danielr4898
Arizona
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

I appreciate the availability of these study guides. As a Colorado Native who left, became an electrician, and wants to return to the state to work, this feels like a lifesaver.

Reason I chose this business:

PSI administers the JW License Exam.

Date of experience: December 15, 2024

Thumbnail of user williaml5224
Washington
1 review
0 helpful votes
  • Send Message
November 19th, 2024
Verified purchase

Ordered a study pack for the National Exam and was very satisfied with the customization options for studying select areas where I needed improvement! The study packs are an invaluable resource for any prospective licensee!

Reason I chose this business:

Simplest option that had good reviews and the materials I was looking for.

Date of experience: November 9, 2024

Thumbnail of user briannan118
Georgia
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

I purchased the Milady 8th edition from here. I was skeptical but goad I ordered it. I purchased on a Thursday and called Monday because I had not heard anything back. Customer service was very helpful and told me when I should expect my books. They literally came that same day!

Customer service was very helpful and told me when I should expect my books. They literally came that same day!

Reason I chose this business:

Trusted sources

Service

Date of experience: November 7, 2024

Thumbnail of user alennar1
Michigan
2 reviews
0 helpful votes
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December 17th, 2024
Verified purchase

I have been studying for months on prepagent and some practice tests here and have failed twice now. Not sure if the information I'm studying is correct

Reason I chose this business:

Trying to figure out what practice tests will help? Questions seem very different from both tests I have taken

Date of experience: December 7, 2024

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and sharing your experience. We understand how frustrating it can be to study hard and not see the results you’re hoping for. It sounds like you’ve been putting in a lot of effort, and it’s important to make sure you’re using the right resources. We did attempt to contact you in response to your issue on Dec. 7,2024.

For assistance with any questions you have about your study materials or to clarify any doubts, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. They can help ensure you're on the right track and offer guidance on your next steps.

We’re here to support you, and we wish you the best in your continued preparation.

Thumbnail of user olyab13
Washington
1 review
0 helpful votes
  • Send Message
December 31st, 2024
Verified purchase

Hoping the tests are useful for the real examination. A bit expensive tests & limited usage. Difficult to see if WA National Portion is covered here.

Reason I chose this business:

Because wa state uses this test

Date of experience: December 21, 2024

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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4.0
7,181 reviews
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