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Records Finder has a rating of 3.8 stars from 7,836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
This company responds to reviews on average within 2 days
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
Date of experience: August 31, 2024
The report was no help whatsoever. It only told me the type of vehicle the plate was issued to, which I already knew. I didn't realize it was a free one week trial and I needed to cancel the subscription before I got charged. Total waste of $25.
Date of experience: December 1, 2024
Hi Jill,
Thank you for sharing your feedback with us. I’m really sorry that the report didn’t provide the value you were expecting and that there was confusion about the trial period.
I tried searching for the additional information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Also, we offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well. Our Terms of Service are also available at https://members.infotracer.com/terms.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Other than it not happening in the 1st place, could you have been more perfect! Daniel completely handled all of my concerns, and even went above and beyond to ensure it didn't happen again by canceling the account for me! A+++
Date of experience: August 7, 2024
Hi Amanda,
We're happy you're pleased with the assistance you received from Daniel. We'll ensure he reads your feedback; this will make his day. Have a great rest of the week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I called to cancel my subscription, the agent was very pleasant and helpful, got it taken care of in just a few minutes. I'll be back if I ever need your help again.
Date of experience: August 30, 2024
Hi,
Thank you for your awesome review! We’re glad you had a pleasant experience with our customer service team. Your satisfaction means a lot to us; we’re always here, ready to help.
We’re excited to hear from you soon.
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
JoMarie provided outstanding customer service! She helped me with exactly what I needed done. She was friendly and made the phone call stress free. I really appreciate all her help. Thank you, JoMarie, for being so helpful and nice!
Date of experience: July 23, 2024
Hi Mary,
Thank you for your kind words. We're happy you're pleased with the assistance you received from Jomarie. We'll ensure she reads your feedback; this will make her day. Have a fantastic rest of the week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
From the beginning, Prince was very helpful and kind. He listened to my concerns and was very informative. He helped resolve my issues very well. Thank you!
Date of experience: September 7, 2024
Hi Camille,
Thank you for your 5-star rating and your kind words! We’re glad Prince was so helpful and kind throughout the process, listened to your concerns, and sorted everything for you. We’ll pass this along to him, and he will be happy. If you need anything else, don’t hesitate to reach out. We’re always here for you. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I was in the middle of trying to help my friend order his birth certificate online and when I finally got to a place that's hopefully
Date of experience: October 9, 2024
Hi Tabitha,
Thank you for the 5-star rating! I appreciate your efforts in helping your friend. If you have questions or need further assistance, please feel free to reach out. You can give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had used Records Finder free trial, to look up one persons number. And forgot to cancel. After four months when I saw the charges on my debit card, I called to cancel and asked for a small compensation. To my delight, the agent was very understanding, and gave me three months changes back. He was super friendly, understanding, and made the process easy for me...
Date of experience: July 5, 2024
Hi Kelly,
Thank you for your feedback. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a fantastic weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The CSR I spoke with had a great voice, great demeanor (very calm) & saw the problem and then promptly fixed it. She acted professional and was humble as well.
Date of experience: July 24, 2024
Hi Anthony,
Thank you for your excellent review! We're happy you're pleased with customer service. We'll ensure she reads your feedback; this will make her day. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Good info not sure how accurate info is because it does have owners listed on there and seems like it won't be accurate.
Date of experience: October 1, 2024
Hi Kyle,
Thank you for sharing your feedback! I understand your concerns regarding the accuracy of the information provided. We strive to ensure our data is up-to-date. However, we obtain our data from public records, so we cannot guarantee that every record is accurate or complete. Some information may be unavailable due to federal or state laws and restrictions. We hope you understand.
If you have specific searches or details you’d like assistance with, we would be happy to help you. You can give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Wonderful to the fullest big top can of pinions and bare naked ladies give you the foodies and crabs with cup cakes along the beach giving head
Date of experience: September 6, 2024
Hi Todd,
Thank you for your feedback. Please feel free to share if there’s anything specific that could help us continuously improve to make sure your next experience is even better. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
So quick, so easy and excellent customer service. Great source if you are looking to buy a used car.
Date of experience: August 9, 2024
Hi Dawn,
Thank you for this excellent review! We're happy you're pleased with the information and assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The information was fairly easy to obtain, and later, the person with whom I spoke was able to provide the additional information needed.
Date of experience: December 1, 2024
Hello James,
Thank you for your awesome review! We're glad that you found the information easy to access and that our team was able to assist you with the additional details you needed. If there’s anything else we can do to make your experience even better, don’t hesitate to reach out. We're always here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I was searching for a build date for a house in Detroit
Jonah was absolutely excellent in assisting me.
Date of experience: September 9, 2024
Hi Arlene,
Thank you for your awesome review! We’re glad Jonah was able to help you find the build date. We’ll pass along your feedback to him. If you need more help, please call or email us at askrecordsfinder@ask.recordsfinder.com. We’re always here for you. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Thanks for everything, the agent helped me with my situation and he was very nice with me, now I'm learning English and he was very polite and professional with me because I don't speak English very well, but a felt good. Thanks and you have a nice day
Date of experience: July 1, 2024
Hi Alexander,
Thank you for this excellent review! We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had accidently forgotten to cancel my membership after only needing the service for one thing. I canceled it after seeing the charge. I emailed them when I saw the charge and the next day they had responded giving me a refund. Quick, easy, polite.
Date of experience: June 26, 2024
Hi Gabe,
We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Cancel my order was quick and easy.if I ever need the service again I will get it. Thanks.
Date of experience: August 26, 2024
Hi Gabriel,
Thank you for the kind words. We're happy you're pleased with the service. We hope to work with you again in the future. Have a great day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I am in need of my old driver´s licence number. The attendant was kind to explain that this record is not possible to obtain thru your system.
Date of experience: July 19, 2024
Hi Anna,
Thank you for your feedback. We're happy you're pleased with the assistance you received. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Person was very helpful with what I needed and had very fast results; like instant results. I want even on that call for 5 minutes. Thank you
Date of experience: July 21, 2024
Hi Laura,
Thank you for your kind words! We're happy you're pleased with how quickly you were assisted. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I found information I was looking for. A great website! Recommend
Date of experience: October 1, 2024
Hi Shyla,
Thank you for sharing your awesome feedback! We’re glad to know that you found the information you needed. We strive to ensure our website is user-friendly and informative, so it’s great to know we’re meeting your needs. If you have more questions or need assistance, please reach out. We truly appreciate your recommendation and look forward to serving you again!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I found all the information I wanted. It was easy to use the website.
Date of experience: December 2, 2024
Hi Tracy,
Thanks for your awesome review! Your satisfaction means a lot to us. We always aim to provide you with a better experience, and we hope you will recommend us if you know someone who could benefit from our services.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The report was inaccurate with the information that it provided.
Date of experience: November 1, 2024
Hi Wilbert,
Thanks for your feedback. I can see that you searched for a license plate and I’m sorry if you found the information unsatisfactory. Please know that our reports rely on data from various agencies, which may not always be fully accurate or up-to-date. We hope you understand.
Please feel free to give us a call or send an email to askrecordsfinder@ask.recordsfinder.com if you need further assistance. We hope to give you a much better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Good it help me good app
Use this good………………………………………………….
Date of experience: October 24, 2024
Hi Estefania,
Thank you for your positive feedback! We're glad you were satisfied with our service. We hope you will recommend us to others. If you need assistance, do not hesitate to reach out. We're always here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Good service provider, easy to use. Customer service was courteous, prompt, friendly and responded to my questions satisfactorily.
Date of experience: June 17, 2024
Hi William,
Thank you for your kind words. We're happy you find our services easy to use, and customer service friendly and helpful. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
Date of experience: September 3, 2024
Hi Eric,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
I tried searching for the information but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Access over 2 billion public records from thousands of federal, state, city and municipal sources
Hi Beverly,
Thank you for your feedback and the 5-star rating! I’m sorry for the trouble with your cancellation and the unexpected charge. It’s great to know that our customer service team was able to help you credit the fee. We’ll work on improving our processes to avoid this from happening again. If you have any more concerns or need assistance, feel free to call or email us at askrecordsfinder@ask.recordsfinder.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315