Regus

I signed up with Regus expecting a $59 monthly fee, only to discover that there was an additional $9 charge just to receive mail—a key service I needed. I immediately tried to cancel on the same day, speaking with several representatives and even sending an email to their help desk, but they still wouldn't let me cancel.

Now I'm stuck in a 24-month contract that doesn't meet my business needs. Removing the $9 fee means I won't have mail service at this location, which defeats the purpose of having the virtual office. Most reputable companies wouldn't hold customers to a contract if they requested to cancel on the same day due to undisclosed fees.

For those considering Regus, it's important to be aware of their hidden fees and their inflexible policies. If transparency and good customer service are important to you, Regus may not be the best choice.

I've been renting rooms on an ad hoc basis with Regus for more than five years. I paid their bills promptly as the payment is automatically charged to my credit card. There are issues with their account department and online system in billings, or duplicating the fees. Need to monitor the bills very closely. The previous staff were helpful in fixing the problems.
Recently the markham office changed its manager, and she is not helpful solving my online booking problems (which is another big issue with their system). I sent her office emails, no one cared to respond until I called four days later. My account is blocked for no reasons, and the manager kept telling me to go to Help online. As we all know those Help online is not HELPFUL as the answers are robotic. I cannot get in touch with anyone to fix the issue as of now.
Another issue is their copying machine. It takes at least 7-8 seconds to print one black and white copy, and much longer to print one coloured copy, Any convenience store can print faster than that and with good quality.
I do not recommend Regus.

I filed in an agreement thinking I would go see the office and choose a size but they told me I already signed because I filled in my name. I fought and got a larger office. I paid the rent via check and the very next day they debited my card on file for the same amount. I have been fighting with them since July 30th to get my money back. I am not rich I am a disabled veteran trying to restart a small buisness. I get nothing but excuses as if I am the one that did something wrong. All I ask for is my money back I was double debited I want my money back but it's excuses and no access to humans.

I have never ever been through anything like this in my life and as a disabled person they should be ashamed of themselves. I don't have $1600 to play with I need my money back. They are already billing me for next month and have not returned my money. If I owed them money it would be a different story. They took 1646 from me and I want my money back. I looked through my account and saw my retainer is not corrected so that had me upset. Regus is supposed to support small businesses I am sure that's their bread and butter. I feel like I've been robbed and when I speak up about it every single day I feel bullied. I just want my money back I am suffering without my money, why do I have to fight for it?

Horrible, horrible experience with Regus recently! I availed of a monthly co-working membership last Sep. 24,2024 and on the same date my credit card got charged with pro-rated membership fees for month of September, initial "activation fee", and an advanced charge for the month of October 2024. The total amount for the three invoices equals ‎8,090.88 PHP‎.

On Sep 30th, 2024, I decided that I no longer need the monthly co-working membership for the long-term, so I cancelled it through the app. The cancellation/termination went through and the end date of the contract is shown to be at 10/31/2024. Now, understand that at this point, I have fully paid for September (pro-rated), activation fee, and October 2024 in advance.

Lo and behold, the following day, Oct 1,2024, Regus CHARGED MY CARD again for those same invoices. They charged me the Sep. 2024 pro-rated membership fee, activation fee, and the month of October 2024! They did charge me a second time for the same invoices! Another 8,090.88 PHP‎!

I sent all the proof of the double charges including my credit card notifications and payments that has been sent to them. I even sent them screenshots of my account through the Regus app, account #*******. The overpayment of ‎-8,090.88 PHP‎ is reflected on my account!

I kept following up with their customer service, and it's been two (2) weeks now. They keep passing me around and to this day, they have NOT refunded my payment. All they have are email support agents that talk like robots and with canned statements and do NOTHING to resolve the issue.

They are so disgusting and horrible, to think that this was THEIR mistake and yet they make me constantly follow up with them. They should be PROMPT to make this right, and yet they have NOT done anything to rectify the mistake and refund the money to my credit card. This is a simple reverse transaction and yet they can't do it promptly! They make clients jump through hoops before returning the overpayment.

If I were you, RUN from this company. Don't walk. RUN FAST and never deal with a shady company like this EVER again!

After speaking with several sales associates, I signed up for shared office space during tax season. When I reached out on day one how to get a key fob I found out that they had set standard hours that were not the hours I had asked for. I immediately tried to cancel my account as this would not work for me. That was in February and I have been reaching out to them and emailing them and it is now June. I get charged every month even though I've never used their service, they will not honor a cancellation and they do not have a way to call or email their billing department directly.

I left them a terrible review and they reached out within 2 days. I retracted my review. They offered to cancel my service. Give me billing credit which does me zero good as tax season is over. When I tried to respond back to them the email comes back as no reply. And today I received another bill. Run do not use this company. Give WeWorks a try. They were awesome!

Never use Regus
Lets start with the fact that I requested my deposit be returned in mid August I am yet to receive it despite almost daily correspondence.
Now here is a summary of what it costs to exit a 60-70 sq foot 1 person office in Croydon - monthly rent £417.6
1. Invoice for Office Clean (£75)
I was asked to pay £75 for an office clean scheduled for October 1st, just after I vacated my office at Interchange House on September 30th. I paid this amount. I then received an invoice for £649.20
This invoice - for a complete office refit was unexpected given I had just paid to have the office cleaned. I am challenging this invoice because:
The office was not clean when I moved in. I have requested photos of the office's condition upon my arrival. They are unable to provide this because the person who signed me on is no longer there
I was not informed that I needed to take pictures before moving in.
The office had several marks, a grubby carpet and was not in a pristine condition.
The cost seems exorbitant for an office of approximately 70 sq ft.
I requested a refund of the £75 for the clean, as it seems unnecessary to clean and then refit the office immediately. I also request a detailed breakdown of the refit costs and evidence that the office was in "as new" condition when I moved in.
I am yet to receive any meaningful responses from customer services or the building team who to be fair to them seem frustrated and embarrassed by the situation.
To add insult to considerable frustration and anger I did receive 2 emails (see attached image) "from" Sandra Melody head of Customer Services asking if I was satisfied. The WeWork experience despite their faults is far superior at least they respond to customer queries. How do you deal with a non resposive corporate juggernaut? I don't know what to do next

Edit 12/8/24
Got a call from someone who is helping me sort everything below, my retainer is being processed and I got one month's rent back since I was not using the office space. Very happy about this since it was completely unexpected.

Absolutely horrible experience renting a co working space at Regus in Wigan, UK.
I was promised a lot of colleagues, literally no one else was there during my first few weeks.
Was promised coffee and tea included in my bills, they were later added on and I got them refunded after a lot of hustle with former manager.

I wanted to rent monthly but was told I could only rent 3 months during the starting up meeting.
So signed up for a 3 month contract, I then resigned from my work so did not use the office space at all the last 2 months, but I was more than fine finishing my contract. Then there was a fee added to cleaning my unused office space, which no one told me about, whilst knowing I cleaned it down and then never used it again.

When returning my key fob I was told my retainer would be processed since I confirmed not using the space any longer. I still have not received my retainer, and Regus are claiming they have refunded it. In a phone call with the current manager in Wigan, they claim to have refunded it, but does not know my details? I have not received any money, and the communication is absolutely dreadful from their side.

It's been more than 30 days since my contract ended - no refund - I manually requested it from my account - they now claim its been refunded - when I said that I never received any money they now claim it will take an additional 30 days. No one answers emails.

The local receptionists are nice. But Regus is run by software, and it has been impossible to get a decisionmaker on the phone, or even reach one by email. The software has been aggressive when raising rent, often proposing about a 40% increase upon renewal.

Buyers, beware of Regus. I was a customer of theirs for several years at their Lake Norman location in Cornelius, NC. They provided mail services for our company until on April 1,2024 they sent an invoice for mail services for the new month where the cost went up from approximately $65/ month to approximately $105/month. This was done with NO NOTICE! When I promptly gave my notice of ending our agreement i in 30 days, I discovered that they were charging me to pay another month beyond the 39 days and refused to offer any refund. BEWARE OF DOING BUSINESS WITH REGUS! The local staff are GREAT, but the corporate company is not. - Randy Wall, manager BBC Consulting

Internet and telephone has been out routinely for DAYS now despite the best efforts of the local staff. This has been occurring now for several weeks with no resolution by Regus. I can't even reach another Regus employee beyond the local staff to complain or discuss resolution of the cause.

Regus takes your money gladly, misleads you into a membership, and has the worst communication I have ever had with any business. I have never once used their facility and they continue to charge me every month. Last time I checked, when a business takes your money but does not provide a service or a product it is thievery. I cannot believe they are still in business with their manipulative tactics.

It is interesting to read all the bad review of Regus.
I tried really hard to go through help desk to get my $1800 retainer back. They said that they have already refunded the money March 8,2024, but I still haven't seen the money in my bank account. I asked them at least 3 times about looking into it and they ended up doing nothing except to say that the money has already been refunded.
I dont really understand why they take the approach that "we have done our part and that is not our problem that the money is not in your account"
They have no problem charging you late charges if you a few days late in payment due to a mis understaning. One help desk person actually said to me that if i remove my previous bad review, she would remove the late charges. That's really unethical. You should not remove late charges with a conditions. This is very unprofessional of Regus.
However, I would really like to get my retainer back of $1800 plus interest. Thankyou.
AG Inc

AG
(*******)

Be cautious!
Lots of hidden fees no one tells you about until you receive the first invoice!
You cannot cancel on 1st day of the month, that will not count as 30 days notice.
There is 45+VAT registration fee which sales never mentions to you.
You have to pay part of month if you decide to start before 1st of month. They never tell you that your rolling month starts every 1st of the month, they make you assume you start 27 of the month, you would finish 27 the next month. But no... and you have to pay those extra fees.
All this will be discovered after you sign up, and receive your first invoice

Due to unforeseen circumstances, I had to cancel a reservation. Although the cancellation was done with 24+ hours notice, I was charged for the space (per Regus policy). I asked for a refund or even a credit toward a future reservation, as I will be booking a lot of office space in the same area, but no interest from Regus. They would rather take my $400 now, versus $2,500+ over the next few weeks. I just need someone to partner with; these folks are not interested. Moving to a different provider for the rest of my reservations.

I need to communicate with upper leadership in this company. I need an end to my contract as I submitted a request for it back in 2/13/24. My dissatisfaction is increasing due to the lack of communication and understanding between Helpdesk and local office assistants. The levels of disrespect are huge! My mental health and wellbeing are at risk and I make your company responsible for the worst nightmare I have lived since 2/9/24 when I thought I was making a good decision with a membership with you. I need upper management to deal with this process and resolve it by ending contract no. *******xxx for services I don't wish to have and I have made it clear and aware that I don't need since 2/13/24. I already paid Feb month fees and now I have invoices up to April already overdue. This is insane!

I called today because I would like to cancel my agreement, the options were not clear, and I ended up speaking with someone from the sales department, who was really rude and disrespectful.

"I made it clear to the salesperson that I needed an agreement with signatures from both parties to present to investors for my business. I was told that after I signed it, they would also sign it and send me a copy. However, I never received the signed copy, and instead, they sent me a bill for $650, including various unexpected charges, despite the agreed-upon price for the space being only $275.

I am writing to express my frustration and disappointment with Regus, as I feel that I have been scammed out of my virtual office contract agreement.

To provide some context, I had signed up for a one-year agreement with Regus, which was supposed to end in June 2024. However, to my surprise, I received an email from them on March 10 stating that I needed to reply by March 31 to terminate the agreement. Unfortunately, I did not notice the email, and on April 3, I received a confirmation email stating that my lease had been renewed and would now expire in June 2025. I was shocked to see this email, as I had no intention of renewing my contract with Regus.

To further complicate matters, I tried to find a way to terminate the agreement by using their app, but I was unable to find the link. I then went to my computer and clicked on the help link, which directed me to another link that explained how to end the contract. I followed the instructions and clicked on the "end agreement" link, but unfortunately, all I received was a thank you for renewing my agreement, which was now due in June 2025.

Feeling helpless, I contacted Regus, and sent them an email to terminate the agreement and i even spoke to a front desk representative. I pleaded with them to change the agreement, explaining that I had never agreed to a renewal. However, I was met with a disappointing response from the representative, who stated that she had no control over the situation and could not do anything about it.

I find myself in a frustrating and unfair situation, where I am being forced to pay for a service that I did not agree to. This is a waste of my hard-earned money, and I am extremely disappointed with Regus for their lack of transparency and poor customer service. I hope that this issue can be resolved soon, and that I can receive a fair and just outcome.

We recently opened a new branch and decided to go with Regus for our virtual office in Ann Arbor, MI. Nobody is answering our phone calls from customers (it goes straight to voice mail, a ticket has been submitted, zero response days later) and the printer has yet to work. Front desk is nice and polite but unable to help beyond submitting a ticket and asking us to follow up each day. We are losing customers because of Regus and I'm not happy at all.

I signed up for a month of rental to telework. The contact was very helpful during procurement process. During this process I asked specifically if there were additional fees or charges upon cancellation of the lease. The sales staff said that there was not. When i got hit for a ~250 dollar cleaning/facilities fee. I reached out to this sales staff member for 3 weeks asking for assistance and I got no reply. Yesterday the fee was charged on my credit card. Additional grievances but to a much lesser degree are promised complimentary coffee and 70/70 internet service neither of which has panned out.

Regus tacks on monthly expenses for internet, phone lines, kitchen fees and other "expenses" that make it more costly than it first appears when renting office space.

Jan 25,2022 Update:
The renewal issue has been resolved. Thank you for Sandra's reaching out who is the Head of Regus customer service. I will be happy to stay with Regus. The centre team members are also friendly and willing to provide their helps within their authority.

I have rented the office space with Regus since 2018. Due to COVID 19 outbreak worldwide, my business is also got affected negatively.

My current rental will be due on March 31,2022, and I would like to keep an office space for daily operation. However, thing got changed dramatically due to Regus's auto renewal system miscommunication. On December 24, I received the renewal reminder by email which contains auto renewal rent options. I viewed the new price which has been increased by 75% from $900 to $ 1560/month. I was so shocked by this huge increases, although I expected it could be increased by 20%. In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. Afterwards, I contacted Regus account help desk for 2 weeks, ticket numbers got expired for no reason. Until now none of them from Regus provide me with any solution. All what they want is to wait for the time so they charge my credit card in March with whatever amount shows in the unlawful agreement renewed by the machine. I told them the agreement is not an agreement and it is against my will.

Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. The team leader said he could not do anything and let me contact the help desk. The help desk told me I should contact the team leader for solution.

I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. They did not respond to any of my calls and emails in an effective way.

Don't sign their contract even if you dissolve the company, move to a diffrent state and have no use for the service they will still collect that fee for the duration of the contract. A contract is the only way to ensure they make money otherwise their invoices are always wrong, and customer service is weak. Run don't walk run away!