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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
We purchased two (identical) non-washable rugs. The colors were not a good match, though the pattern was a good match. Unfortunately, they are lying next to one another. The other thing is that they sides "warp", meaning they don't do well lying flat.
We had purchased two washable rugs from them and they lay well and are pretty much identical.
We wanted a "better looking" rug(s) for our entry way. We thought we would get the same quality with the non-washable as we got with the washable. We were wrong.
Date of experience: September 17, 2024
We should be able to star the ones we like then compare them. Although, your recently viewed is better than nothing.:-)
Date of experience: July 14, 2024
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
Price and selection
Color, cost, washable
Date of experience: August 29, 2024
Love the option to "try in my room". It takes the guess work out of wondering what it would look like.
Price and large selection
Date of experience: July 6, 2024
Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.
Coupon cabin members
Date of experience: July 13, 2024
I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.
Date of experience: June 23, 2024
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order.
Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Date of experience: May 23, 2024
Hi Manasa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to learn about this issue! Unfortunately, once an order is placed, our system won't let us change the address, so we have to contact FedEx to provide the updated address. We have sent your correct address to FedEx and they have confirmed it was received. Once they print an updated label and attach it to your order, you will see the update reflected on the FedEx tracking website.
If you have any questions about your address update or anything else, please don't hesitate to contact us again.
Thank you,
Rugs USA Customer Service
Love the product and the price!
It was delivered quickly and packed easily to just rolled it. The material great quality.
Date of experience: July 19, 2024
Easy to find items by size and shape. My daughter struggled to choose a rug design, however, as a lot of them were similar!
Colleagues at work mentioned it
Date of experience: July 4, 2024
I found what I thought I wanted. Color was pretty dull. Fabric is uneven; thin in spots. After a month and a half it still shows the folds from shipping. Sorry I am so harsh but I have made note not to purchase any more of your rugs.
Found what I wanted
Date of experience: November 25, 2023
Rug was correctly featured on website — was shipped quickly; however the rug, 9 x 12 size, was folded rather than on a roll when packaged. It took 3 weeks for most of the wrinkles to straighten and even now one is still not out.
Recommended by decorator
Date of experience: July 29, 2023
Very easy process and shipment arrived a few days earlier than expected. Great service and even better product. My rug is so pretty in person and fits my space perfectly. I recommend Rugs USA to family, friends and coworkers!
Great prices and selection
Date of experience: August 31, 2023
This was a great shopping experience from when I first started browsing the website all the way through the checkout process. The selection of high-quality rugs is massive, and there are plenty of unique options to choose from no matter what your budget is. The whole experience exceeded my expectations; I'm excited to shop here again!
Date of experience: April 9, 2023
It arrived, like 2/3 days after ordering. That is amazing in itself.
The reason reason for 4 stars is that there are a couple of spots that have something pokey in it. Like something accidentally got left in when being made. I just avoid stopping on those. I do not wear shoes in the house.
Other than that, it's absolutely beautiful and I'm very happy with it.
I'm looking to order more.
Date of experience: October 18, 2023
The website was easy to navigate The order came promptly. I am very happy with the rug for our outside porch - just as described and reasonable priced. I am a little concerned about the living room area rug we purchased - it is a Jute Rug so imperfections are expected but one spot came loose. I'm not too concerned yet unless it happens again. I did purchase the 5 year guarantee. Overall I am satisfied with the product - the customer service was very good.
Date of experience: March 30, 2023
I have looked@ just about every online rug shopping site for the past week. Rugs USA has the best price, is the easiest to search for a rug & gives an excellent description of each rug...including dimensions.
Searched online for the best reviews and Rugs USA seemed to have the best which gave me confidence to buy online.
Date of experience: February 5, 2023
Easy to browse, affordable deals, easy checkout and I like the tool where you can view the rug in your living room. I will say that the rug texture and color was different in person than online, but I don't think that was anyone's fault other than there's details and color shades you can't quite accurately capture in a photo. Overall, for the ridiculously affordable price I paid I have no complaints. I'll definitely be using them again for my rug needs!
Easy to browse, affordable deals, easy checkout and I like the tool where you can view the rug in your living room.
Date of experience: September 8, 2023
Love everything about this rug except the red in the online pictures is really hot pink. Ugh! That was and remains a disappointment as it sits in front of a brick red entertainment center. However, some additional red decorating items help. This is the 4th rug from this company and the buying experience is always top notch! From the purchase to delivery, no issues. All other rugs were exactly as described and pictured.
I have done business with Rugs USA in the past.
Date of experience: May 27, 2023
Navigating their website is super easy. They have several filters that help narrow down your searches.
I have ordered rugs from RUGS USA and have been thrilled with all of them.
Delivery was extremely fast and the rugs were perfect when they arrived.
Friend told me about it.
Date of experience: November 27, 2023
Have bought from RUGS USA previously, very pleased with quality and delivery. Have an small odd size and had hoped to find a gold rug but was given alternatives - it's perfect. Bought a gorgeous rug for my bedroom a couple of years ago, makes me happy to walk in the room and see it.
I'm an assistant manager in an apartment building that requires tenants to cover 80% of the hardwood with rugs. They often ask me where to find rugs. I always suggest Rugs USA. Quality, price and delivery is excellent
Date of experience: July 12, 2023
Easy to find whatever you need or just to browse. Rugs are beautiful! Well made, colors are vibrant, they really cheer up my ocean room after a long rainy winter!
Quality, prices are good
Date of experience: May 6, 2024
I worried about making my color zelection but am extremely pleased with the entire purchase, including color, size, shipping aned overall quality and price.
Had the rug I wanted at the best price
Date of experience: May 26, 2024
Easy website to navigate.
Beautiful selection
Customer service was very easy to deal with. Responses were very quick.
Always wanted to
Date of experience: July 4, 2024
The customer service personnel inquired why I was returning rug, to help if I had a displeasure with rug. They were very understanding when I explained my concerns with walking on it and using a cane and Walker due to the deep shag pile.
Had the exact rug for me!
Date of experience: July 3, 2023
Was thrilled to find an item I've wanted for ages at less than a third of the price it was selling for at another online retailer. It wasn't a rug, but there is also a wonderful selection of rugs, and the filters make finding what you're looking for easy. Excellent shopping here!
I Googled to see if I could find something I saw on one site selling cheaper somewhere else. Bingo Rugs USA.
Date of experience: June 27, 2023
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
They refunded my money
Had the rug I was looking for
Date of experience: May 19, 2023
Had the rug I was looking for
Date of experience: March 27, 2023
Thanks for extending the discount code. This Shag rug is so soft and matched with the rug pad stays safely in the desired spot. Perfect for our baby nursery as we can just throw it in the washer as needed!
Date of experience: February 9, 2023
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Dave,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear that you’re not 100% happy with your rug! This is not the experience we want for our customers. The images we showcase online are the most accurate visuals possible. Please remember that color variances may occur depending on different factors -- the brightness settings of a computer, cellphone, or tablet, for example. This is an unfortunate limitation of color displays that we continue to try to manage.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support