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Rugs USA has a rating of 4.4 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 10th among Home Decor sites.
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21,821 reviews
Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.
Easy returns is a misleading statement. When you are dealing with rugs and materials you should be able to have at least samples or actual easy returns! Its crazy to think that I have to pay 1/4 of the price paid for a shipping label. Reason for return is that this shag looks cheap and I am not happy with the product. Very unfortunate to have online stores with this sort of surprise policy! Not buying anything here again and will probably try sell this rug rather than throwing away my money on shipping.
Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.
Coupon cabin members
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
Price and selection
Color, cost, washable
Love the option to "try in my room". It takes the guess work out of wondering what it would look like.
Price and large selection
I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.
Love the product and the price!
It was delivered quickly and packed easily to just rolled it. The material great quality.
Easy to find items by size and shape. My daughter struggled to choose a rug design, however, as a lot of them were similar!
Colleagues at work mentioned it
Easy website to navigate.
Beautiful selection
Customer service was very easy to deal with. Responses were very quick.
Always wanted to
I liked the ease in which I made a return. I misjudged the size of my room initially and returned the first rug I ordered. I re-ordered the rug I chose in the correct size and I am happy to have it laying under my kitchen table now!
Just popped up on social media and they had a special!
Arrived quickly and the whole process was easy. I would recommend RUGS USA for the selection and the prices.
Color choices
Excellent service and received in excellent condition
Easy to shop, good price, good selection, fast delivery. I am satisfied and recommend.
Price and choice
I worried about making my color zelection but am extremely pleased with the entire purchase, including color, size, shipping aned overall quality and price.
Had the rug I wanted at the best price
Great selection of rugs, colors shown are exactly what I received.
Just checking different website and yours had the diverse selection.
Love the huge variety of rugs to choose from. The hard part was picking my very favorite out of all my favorites.
Good deal, wide selection and washable.
Easy to find whatever you need or just to browse. Rugs are beautiful! Well made, colors are vibrant, they really cheer up my ocean room after a long rainy winter!
Quality, prices are good
Positive experience. I had no service issues. Rugs were delivered in a timely fashion. Well packaged with no damaged packages
Previous experience and free shipping.
Looking forward to seeing the rug in place - it is for our son & daughter in law's new home.
Good options to choose from.
Great rug at great price - really love the colors and it is a great fit for my room
Prices and convenience
Its great! It arrived and unrolled easily. Didn't need a pad either.
Good prices and references from friends
Ordering the rug was a simple process and the rug is true to the photos. My only gripe is that the rug is much thinner than I expected and will need a rug pad.
Wanted a non-toxic, affordable rug
Customer service responded promptly when I could not find the specific rug in an ad on your site. Just ordered 2 runners! Thank you
Loved the pebble rug
Easy to negotiate the website and find a variety of options.
Google search for indoor/outdoor rugs + Memorial Day Sale!
Easy returns is a misleading statement. When you are dealing with rugs and materials you should be able to have at least samples or actual easy returns! Its crazy to think that I have to pay 1/4 of the price paid for a shipping label. Reason for return is that this shag looks cheap and I am not happy with the product. Very unfortunate to have online stores with this sort of surprise policy! Not buying anything here again and will probably try sell this rug rather than throwing away my money on shipping.
Products used:
Rug
We purchased two (identical) non-washable rugs. The colors were not a good match, though the pattern was a good match. Unfortunately, they are lying next to one another. The other thing is that they sides "warp", meaning they don't do well lying flat.
We had purchased two washable rugs from them and they lay well and are pretty much identical.
We wanted a "better looking" rug(s) for our entry way. We thought we would get the same quality with the non-washable as we got with the washable. We were wrong.
Hi Dave,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear that you’re not 100% happy with your rug! This is not the experience we want for our customers. The images we showcase online are the most accurate visuals possible. Please remember that color variances may occur depending on different factors -- the brightness settings of a computer, cellphone, or tablet, for example. This is an unfortunate limitation of color displays that we continue to try to manage.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We should be able to star the ones we like then compare them. Although, your recently viewed is better than nothing.:-)
Gain trust and grow your business with customer reviews.
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I see you contacted Customer Service on 06/27/2022 and a customer support member is assisting you with the return.
Best,
Rugs USA Customer Support