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I have been wrongly charged 5 times; 2 within 30 days, 3 beyond; the customer service has not get back to me on whether they will refund me AT ALL!

asked by tay j. on 10/15/20

1 Answer

Scribd S. [Scribd Rep]

on 10/15/20

Oh no! Thank you for letting us know and I apologize for the delay! We currently are experiencing a backlog of tickets, which is delaying our support response times. However, we want to make sure we assess this with you right away. Please update here with your ticket number and we'll use it to escalate your ticket to the top of the queue so we can get back to you ASAP.

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