Scribd

Imagine how much money this company makes from continuing to charge people who have cancelled their service and go about their life, assuming that they are not being charged. Nice business model! They do not bother to respond to requests for cancellation. My account shows "no active membership" when I log in - but they just keep charging away! Had to report the issue through PayPal to block their continued charges.

Signed up for trial. Deleted my account, but was still charged the monthly fee. I emailed customer service several times with NO response! Support ticket #******* Reading through the reviews, It seems that Scribd is a scam service. Stay way! If scribd is reading fix this issue ASAP!

Scribd is all about trying to get credit cards for the free trial
I tried several times but some how none of my credit cards seems to work there
I received this message:
"Oops! There was an error processing your payment. Please use a different credit card, or try again later"
I tried to contact customer support, but it also didn't help
I simple gave it up hoping they wont still or use wrongly my personal information
I don't recommend!

I have had an account for almost a year. My daughters signed up last week. Now my account and both my daughters accounts have been deleted with no reason why. When we try to log in it says no account found with that email or username. It's bad enough that their definition of "unlimited" doesn't match the dictionary definition but I became used to that. This is frustrating especially since the last time I reached out to customer support, it took them 3 weeks to respond and I had to reach out multiple times before they did.

Scribd claims they will remind you when your trial is over, which I only used because I needed a piece of sheet music, and then they don't send any more emails so you end up forgetting about it and then you end up paying for months of service you didn't use. Paypal doesn't help you get your money back because of the terms and conditions. Very unhappy with their services, which you cannot get a hold of them by phone and do not respond to emails.
However, I could see how the site would be useful for an avid reader, which I am not.

After forgetting about the 30 day trial I ended up paying for a month which was my fault. But now after trying to cancel for 2 months in a row, NO success. I've tried to email them and they don't even monitor emails by a human. Trying to cancel through their website just doesn't work. Complete scam and waste of time. Especially if you don't have the money to pay. I'll have to figure out something to get the $30 back that they took. I don't want to hear any excuses from them. Just want my money back :/

They will tell you that they send an email out before the trial ends, but they don't. I have never used Scribd after I signed up with a trial to see how it is, and with full-time college, the sub slipped through the cracks. They are like all others, just raking in subscription money for a crappy product.

No stars - BEWARE! Especially if Scribd has taken money from your account continually. A policy of no refunds after 30 days. Scribd returned one payment and when I emailed asking about the second payment, and also got upset, Jerry refunded it only as a courtesy. I am just waiting for it to appear in my account and then I will be scrapping my card.

Absolutely terrible customer service. They renewed my subscription and I immediately contacted them to address this issue (within minutes of the email confirming my renewal), as I did not intend to renew. They were slow to answer and in a couple of instances, their customer service representatives refused to even answer but instead just marked the ticket as "completed" without any response. I've subscribed numerous times in the past but I will never consider doing any business with this company ever again. I would not trust them with my money and they have some of the worst customer service I've ever experienced.

I have been a member for 1 day and already disappointed. I downloaded an audio novel and the chapters were out of order making me wonder if this was a legal copy.

I looked for Ready Player 2, a best seller, no copies at all.

At this point I am finding more available audio books at the library than Scribd. You also make sending an email difficult.

Just today, I noticed a two consecutive months of unauthorized charges of 8.99 USD on credit card by scribd, I have no subscription and also not a member. This is so frustrating, I have contacted them thru email for about 3 days now and no response at all.

Eleven months after my "free trial" subscription, which this scammers hit my card. They don't have phone support, so you must go through their email to inform them of erroneous charges. They wrote back and requested a ridiculous amount of info in ordder for you to get a refund. Each subsequent email I received from them was from a different person, yet the reply address was always the same - "*******@scribd.com". I contacted my bank with the proof of cancellation and filed a dispute with VISA, who found in my favor and refunded me. However be advised that if you file a dispute like this, VISA must issue you a new card. I did one better on this and I filed a complaint with the FTC, as I think that not only are they low-life scammers for this practice - which apparently is a common occurence, but they are also guilty of copyright infringment for selling access to copyrighted material.

Out of curiosity I signed up with this site. They grab your payment information and agree to let you cancel. A practice I despise. Before the end of the trial period I logged in, and clicked the "cancel subscription" button. Thinking I was done, I logged out. Then my account was charged. I logged back in and lo and behold, my subscription was still active. As it turns out, they drag you through page after page of "cancel subscription buttons". I think I had to click "cancel" on three different pages today. Sure their FAQ says you have to tell them over and over you want to quit, but the way they have things set up is predatory. If their service was that good, they would not be so slimy about cancellations. Internet pirates. Do not sign up.

I never signed up for a continuing service - I never do.

They deny that I have an account - and yet, they keep on billing my card.

I have contacted them via email. They just keep hoping you will go away. Their phone number they give to the credit card companies won't provide support. They just send you into an endless loop.

Report them to your state attorney general for wire fraud. Let's get them shut down.

Cancelled free subscription offer after one day and received a cancellation email. I have now just been charged. I have deleted the account after being charged but cannot now contact Customer Service without logging in to request a refund. There is an option to contact without logging in but it takes you in circles. Emailed customer service but they sent an automated response to go to the Help Centre. I want a refund and to have confirmed that no more money will be requested. Cancelled the card so the money cannot be taken but I do not want a refused direct debit on my credit rating. This is a very serious issue.

Extremely frustrated and angry that a service like this can become a scam for taking small amounts of money from millions of customers who want to leave.

Been a user for about 3 years now and I'm continually surprised by what I can find here, from mags, through books to audiobooks. All at a bargain price, half of ehat audible charges for 1 book a month.

Poor service when attempting cancel. Ongoing for over a month now. Payments leaving my account yet my request and correspondence with 'customer services' is apparently 'on hold'. No idea why! Annoyed is an understatement. Joke of a company. This needs sorting!

I remembered sending an email asking to cancel my subscription. Didn't hear a word from them.
8 months later, I found they charged me in July and November 2018, Jan, Feb March 2019.
It clearly says that Scribd just secretly put charges on my card -- if this is a monthly subscription, why I didn't get charged for August, September, October or December?
At the end, I only got one month of money back from my credit card company.
It is a shame! Soon people will realize their real color.

Like many others I was charged by Scribd after cancelling my free trial. I've raised this with them and will see if they do the right thing and refund all monthly charges. Support ticket #*******. Hopefully they'll make it right.

Very underhanded cancellation process. If you think you've cancelled, look again. You probably have 2-3 more screens to get through clicking "cancel". I regret ever looking them up. I've tried cancelling 3 times and just now realized their trick.

I cancelled my membership well in advance of the next bill date, but they billed me anyway. Felt insidious as I could have easily forgotten or not noticed this charge.

When raising a support ticket, they took over 2 days to respond and when coming back, the status has been changed to "Waiting for [customer's] reply" without any actual instructions on what was wanted from me. It's this kind of dodgy behaviour that makes me not want to trust this service.

Very misleading. Too many titles become unavailable once you start listening or reading them. You can only access them the day after your subscription renews. Awful. Why am I even paying for a subscription if it doesn't grant me access to anything?

I did give a bad rating initially for scribd. It looks like they have a lot of fraud accounts somehow. But after putting a review on here they got back to me promptly and have refunded the charges. Would be good if they were more responsive through their customer service on their site!