Secret Sales

Re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.

Secret sales tried to remove a review on trustpilot hence why trustpilot should not be trusted and hiding the truth!

" MISSING ITEMS!

Be prepared that you will have missing items! They send you a couple and don't send you the rest of your items!

You items show up missing and to reach out to secret sales is nearly impossible as their response time takes a very long time! So watch out for that when you order it's been over a week and update now almost 4 weeks and they have not turned up! And instead sent me a screenshot of the dispatch list which further proved that the rest of my 11 items "received" were NEVER shipped! Though they lied about it being shipped! Lazy and incompetent scam of a company

Because I'm missing items and I have reached out for help and they are dodging responsibility when I have provided evidence from the couriers who have proven my case.

I have now escalated this dispute with my payment providers (Clearpay) and my bank."

It is a nightmare using this company, 1st u pay to return each individual. Item u buy so returns cost alot! 3.50 per item, then you have to chase to get a refund as it takes ages, if u didn't chase youd never get your money back. I ordered 4 items, spent £14 to return them. And then hours of messaging to try n see where my refunds are. This is all not worth it. Stuff is rubbish and looks far better than it is. Don't waste your time and money using secret sales

The items I ordered, Sandals and Dress, are of such poor quality. Unless you know exactly which brands the items are from, do not order, because they are not all high quality brands. And they are overpriced, non designer items from high street shops, are being sold at higher prices than buying directly from the retailer.

Othered a Versace trainers and Enzo pair of jeans for husband bday. Arrived within estimated delivery date but opened the package and very disappointed to find they're fake, besides they are bad quality fake.Very misleading and won't be buying there again.

Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.

I ordered a pair of shoes black leather but they sent me blue colour. I messag them no response then i emailed them no response. I am very disappointed. I should've use the paypal.i made a
Big mistake to order something from the secret sales.

I ordered & paid for a craghopper jacket 18/6/23 & was told 3 days later that the jkt was to be delivered when it wasnt I contacted & they said there was a problem with the firm and they were sorting it. I was told a couple of days later that there was still a problem & they would sort it asap its now the 30/6/23 & I still have,nt got the jacket & despite lots of emails to them i cannot get anyone at secret sales to tell me whats going on or give me a refund.

You can only make contact with this company via email, they promise a response within 24 hours... it doesn't happen. Order still showing as processing, no tracking and no response to my emails requesting information of my order's whereabouts. Anyone that doesn't receive refunds should not just leave a bad review on this site but take action, as I shall be doing. Pursue this company for acting fraudulently and do not simply accept that you have lost money. They need to understand that their company will be ultimately found out; their unscrupulous way of doing business will be uncovered.

When I first used Secretsales I thought it was great... however, when my products starting to arrive broken (if at all) and I tried to complain, customer services were rubbish. I ordered some things from their 'Mother's Day' gifts section and they have finally arrived (today), I believe Mother's Day is over! I have requested a returns label beginning of this month for previous order, and I am still awaiting. After 1 telephone call and 3 emails regarding returns label, I am now sending good back and including receipt for postage. Do not use this site, it really is rubbish. Rubbish goods, rubbish customer service and rubbish packaging!

I've ordered from secret sales before and it's been OK, however I bought few items from them by esos which never arrived, it's been a nightmare to get them to look into the matter, they use a very unreliable delivery company, I'm very disappointed how you can't even talk to someone, the robot will tell u someone will be with you in 14mins and it's never happened, very bad customer service.

Hi, the following orders are cancelled,

Order no: *******; *******, *******,*******

Can you please urgently return my money, stop play foolish games, this is crime grabbing customers money, please take urgent action!

Please don't buy from this site, waiting for my refund since last year October. After numerous emails they can't even be bothered to reply. Unfortunately they don't even have a phone number you can call. Stay away, bad experience

Have been a member for a while and therefore receive loyalty rewards plus free delivery! Always receive helpful customer service. Have purchased some lovely items from makes which I would not have considered. The fact that items are discounted and ordered later on means you can look forward to receiving within a few weeks. Not for someone who is wants things delivered next day.

A couple of years ago I gave Secretsales a glowing review. This time I am writing to tell you that things are no where near so good with that company anymore. Customer care has gone downhill. They only give you voucher credit when you return an item and you'd have to argue for your money refund. What's more the vouchers are for a limited time only and if not used they become void. Royalty Rewards where withdrawn without notification and so no more free delivery for good customers. What's more they didn't honor mine which had a month or so to go before enacting their new rule. I have stopped shopping with them. It's a shame.

Would give zero if i could - does not even deserve 1 star. They stole my money and never sent me my goods. I contacted them many times via email they never respond. I tried calling them and their customer representatives are mostly "unavailable". I managed to speak to 1 rep ONCE and she said that out of the 10 items in my order they could only fulfill 2. I said OK just send me my 2 products and refund the rest - she said that's been done for you now. Weeks later - still NOTHING from them. No products, no refunds, and no responses to emails or calls. This company should be reported to the authorities as they are clearly stealing customers hard earned money. Please do yourselves a favour and do not deal with this company. You'll just end up with unnecessary stress, wont receive your goods and wont receive your money back either. KEEP AWAY!

Poor poor service where they take your money for weeks on end then either fulfil the order eventually or cancel the order! I just had a Christmas order cancelled that has been placed a month - this is 4 days before Christmas when I can do nothing to replace the items unless I take unpaid time off work. These items were kids presents. Unacceptable and will never use them again.

They have gone into administration (again). However it would seem that, as is quite a common practice with fraudsters, the people who have taken over are directly linked with the old company. Which doesn't bode well.

This sites prices are absolutely wicked. However, you have to wait 6 weeks or more before you receive your purchase. I bought a pair of sunglasses from the site on or around the 1st of may but I am yet to receive them! I live around 5 miles away from the head office and warehouse based in London. They sent me an email saying that my item had been dispatched two weeks ago with a tracking number and up to now I havent seen them. I contacted the customer services to be told that they have received the glasses from the supplier but not the cases for the glasses?
Anyway great deals on designer merchandise but be prepared to wait a century for anything you purchase!

Disgusting customer service... 7 month can't pressed refund for broken item under the warranty. 100 emails and phone calls... but only one answer" to proceed refund you need to wait 14 days" and after silence.

We all love good quality clothes but will baulk at paying over the odds just for a 'name'. Secret Sales lets you get quality items at reasonable prices. There is a wide range of products so there is always something of interest. Stocking up for Christmas presents is great. I have been using the site for several years and will continue to do so. The only thing I would like to enhance the service would be to use a local Drop & Collect system for returns rather than posting.

I used to buy quite a lot from secret sales but recently Ive been a bit disappointed with the service and products on offer. As such I would be hesitant to use this site any more. Sad, as it was great, but perhaps its just had its day

Used for a couple of years and found some great bargains. Can sometimes be an issue with their suppliers supplying the goods, but seems to be rare and I will continue to use them for good value genuine products.