Hi there, the credit card company sent me a claim form after I rang them. I provided all the corresponding emails, copies of their returns policy, a link to the website, and an explanation of what had happened. It took about a month to come back, but they refunded the whole lot without quibble, as the returns policy is basically an untruth. My credit card is with HSBC. I strongly advise anyone to take the time and effort to do this and get their money back as the website is just full of untruths and it's not right or fair to anyone! Good Luck Migle M!

Thank you Sally I, I will proceed to take your advice.