Shilla

Terrible company to deal with only wish we had looked at reviews before ordering. Never use this company the goods are not up to standard and there is absolutely no refund or customer service whatever

Spent almost £200, dress arrived late, nothing like the picture. Wrong material, wrong style, wrong colour, had zips instead of button, cheapest lace on the dress. And it was sewn inside out. After multiple emails they have finally offered me a 10% refund, which is disgusting. Please do not purchase from them, only now am I finding out about similar stories.

NEVER EVER use this site! My daughters prom dress was absolutely awful! Wrong size, material, style. Material was shabby. Stitched in wrong colour thread. Poorly cut! Tried to contact them... no answer several attempts. I have contacted trading standards. Just to let everyone know who can't get money back from these fraudsters. They are under investigation! Contact the fraud team for your own bank. We did and they refunded our money within 20 minutes.

Ordered a dress from here for a ball. It arrived very late from China and is probably the worst quality piece of clothing I have ever seen, sequins falling off when I held it up, horrible cheap material and a suspicious smell that made me gag! Again, not offered a proper refund despite the fact it was about 3 sizes bigger than the measurements I had given. Feel quite embarrassed that I've fallen for the scam now having read these reviews, please don't do the same!

Be suspicious of the positive reviews - all spelt wrong, broken english, my bet is they all work for / paid by the company. Very clever on their part but please don't be the one to fall for it, you WILL regret wasting your money.

The dress in the picture unfortunately doesn't resemble the utter rubbish they send you...
You conveniently cannot truly review your purchase as they only accept so called 'positive' feedback. Quite how anyone can be happy with the crap they actually send you is beyond me.
Website isn't clear when you try to order a dress in a different colour, despite having a wide range to supposedly choose from. No returns policy either!
There's always a constant 70% offer etc to real you in, even though there is no way in hell any sane person would pay full price, let alone the 'special' price and be happy with the goods they receive!
Do yourselves a favour and don't waste a penny on them.
Stay well clear from this scummy company!

Absolutely appalling. They operate out of China and you'll never see your money again when you try and return a faulty product. They are exceptionally rude and unprofessional. Don't make the same mistake I did. Reported to trading standards but I don't believe there is much that can be done.

Firstly don't be fooled by their Web address - shillas.co.uk - are based in Hong Kong.
My wife ordered an evening dress from Shillas costing around £150. She is usually a UK size 14, but to be on the safe side ordered a 16. When the dress arrived it was an estimated small 12 and also the wrong colour. We were first asked to send a photo - which showed the zip raised approx 25% of it's length and a gap of approx 75/100mm at the top. To much for a simple alteration.
Shillas offered to make another but we were asked to pay another 70% (£100 ish) "material cost". Not confident they would get this right and risk wasting more money, we declined and asked to return the dress for a refund.
Numerous e-mails later they have offered to refund 8% (approx £12).
The moral of our story - don't take the risk go to a shop where you can try and buy!

I echo what the majority have said on here. £130 for a dress that is nothing like the one we ordered... it is hideous! My daughter checked their returns policy before ordering as was told she could return it if it wasnt right. She has sent many emails, to be told take it for alterations and they'll pay the cost, order another one from them (really?) and finally keep the dress and accept 10% refund... wth
How on earth do we send this monstrosity back, which will incur more charges, and get our money back?

I dont even rate them as a '1' but had to rate to submit review

I checked their website information for returns and customer satisfaction before ordering a prom dress for my daughter. Dress ordered and arrived in time specified.

Dress is made in very cheap polyester - nothing of which mentioned on website.
Delivery note looks to be wrote in Chinese writing and makes no sense to me. So I emailed for a returns address for refund as it says on website. Got email asking me to reconsider. Politely advised did not want - please advise return address. This has been backwards and forwards communication since then. They have offered me 10% refund on a dress that apparently cost £120 to me. This is the most ridiculous bartering way to deal with customers and not acceptable.

Please do think very carefully before dealing with this company.

Wishing I had found this site before foolishly ordering a prom dress from this company for my daughter this evening! I obviously haven't received the dress yet so can't comment on it but, after reading reviews on this site, I'm not feeling very positive about what it will be like. Strangely, there are some very positive reviews on this site too, can any of them please comment on their experience and were they genuinely happy with what they received, quality, value for money etc. I've contacted my bank for help as I also believe they have claimed more money than authorised which is surely fraud!?

To be honest was very apprehensive when i ordered. After ordering read the reviews. My dress arrived today, although 6 days late. I can honestly say my dress is beautiful. Made lovely. No problem whatsoever. It was tailor made and fits perfectly. Thanks shillas. One very happy customer from southern Ireland.

My 16 year old daughter ordered a dress for her prom. When it arrived it looked nothing like the picture. It was more like something a pantomime dame would wear and it was too big even though we measured her dimensions correctly. We had many many e mails back and forth and they agreed a refund eventually but then only offered £8. The dress was £140. They also offered to make another dress as a replacement. I bought the sample and choose some nice material and then they said they were charging me full price for the second dress. Negotiating, threatening with legal action or saying you will write bad reviews doesn't work. They should be made illegal as they are complete cons.

Bought 3 bridesmaids dresses, paid £89 per dress, delivered 3 weeks later and absolutely terrible! Horrible fabric and made so badly it could not even be zipped up! They say you can return on the website, but it's all a lie, they offered me £7 refund! Emails back and forth and they are based in China not the UK as stated in the site. Total waste off money, save yourself the stress and upset and AVOID this site at all costs!

I ordered a prom dress for my daughter and paid £92. When it arrived it was too big and didn't hang correctly at the front. The dress looked NOTHING like the picture shown on the website. I emailed customer services but they offered me a refund of £9! Please don't waste your money and buy from these crooks! I have contacted Trading Standards to get their website removed - they should not be allowed to trade.

I ordered 2 formal dresses because I could not choose, so I kept them both, great website and service, would use again!
Only moan was the packing, sadly they were a bit creased on arrival, perhaps a box would be better.

They won't answer my emails. Received no dress I will be ringing trading standards. I have lost a lot of money that I saved up for my daughter to have a prom she would remember. Now my daughters left devastated can't believe this can happen on the internet. Shameful company won't fall for these fraudsters again :(

My bridesmaid Dress arrived in the wrong colour & wrong design. It was also very poor quality and didn't fit well considering it was custom made.
Thier advert said they would refund if they were at fault. However I then had endless emails with them, where they asked me to sell the dress for them, send photos, consider keeping for another occasion etc. until in the end they refused to refund me for the dress as they didn't make enough profit to give me my money back!
I paid £85 for a dress which is fit for the bin. Please don't order from this company and waste your money like I did.

Ordered the dress. It came. Was very disappointed with the material. Was covered in strands of glue. Have been trying to return the dress for 3 weeks now They just keep making up excuses. And asking me for pictures. They clearly don't want to refund the money. They say in there returns policy. Customer friendly returns policy. That's an absolute joke. If you want a dress that looks like it's made of create paper and was put together with a glue gun. Then this is the site for you. Cheap crap. And after sales team need a good slap round the face.

I ordered a dress. Received an email that they could not make the dress I wanted. My reply was: Cancel the order and refund me.
Reading the reviews above, they all got something, but I have nothing. Not even my money back! Can they sleep at night?! Crooks and Thieves!
I will contact my bank and see what they can do about it. Companies like this should be more investigated by Governments. My advise: Don't buy anything from them! Never!

Same review as everyone else really. These guys are a scam and worthless people. Their online refund policy is a scam. Their whole website in retrospect is a joke. Don't buy from them unless you're ok with getting second rate fraud ugly dresses. They need to be reported. Report here:

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

If you've also tried to get a refund from them and they are sending you worthless pathetic emails in the middle of the night, don't bother any further. Contact your bank and ask for the money to be returned to you with your proof of emails / receipt of purchase etc. They should be able to do this. Even if you used a debit card. I've read another review where the lady was successful with this route and I am about to be successful also.

Good luck. Wish I'd seen these reviews before I decided to purchase from them. What a headache all this has been!

Absolutely disgusted with the effortless customer service and the lack of communication. I ordered a dress for my Summer Ball event that was too small a fit, requested a refund and a returns label profusely, only for a woman called Linda to illegally request indecent photos of me attempting to try on a dress that does not fit. Nowhere does it say on their Exchange and Returns policies that this is the case, therefore I had threatened to take legal action and they responded with one sentence; asking for photographs. Vile "company", more like thieves.

Ordered size 16 for my UK size 12 daughter so we could have it altered. 10 days late even though we paid express delivery. Way too small needed to have ordered a size 20. Sent them photos to confirm. Now offered me an insulting 8% of purchase price as refund! Complete was of money and upsetting for a 16 year old.

Same as all the other reviews they are fraudsters and it needs to be stopped and investigated ASAP. I have contacted the police and reported it as fraud and I think everyone else should do the same. What retailer asked you to submit photos of yourself in items of clothing if it's not suitable? It's outrageous especially in this day and age.
I am so angry right now as I am not getting anywhere with the emails so I've gone back to my credit card to sort it out.
Please please do not order anything from this site as it is one big SCAM!