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Here’s what consumers have asked with answers from NHLSHOP.com staff and previous consumers.
It takes them over a month to even ship orders. Highly suggest buying from Sportchek instead.
I was never able to speak with a live person. I did get a refund of the money paid for the jersey that was never delivered. Little satisfaction considering it ruined my sons Christmas wish
Won't do you much good. I used email on the PayPal receipt twice - no response, and used the following one from the "Contact Us" page three times. Never a response Anna: jerseyservice@smailu.com PayPal receipt also showed name in Chinese characters and throughout the site you can tell that English is definitely a second language.
Philippines / India / Mexico. I spent 3.5 hours talking to and being hung-up on by calling the "help: Customer Service number", only to be hung up on twice. Refused to fix my order, (that shop.nhl.com), said to call in regards to correcting or modifying my order (they refused to do so. Clearly (twice), a Philippino answered, claiming they were in Canada. As a broadcast journalist with linguistic training, I was being LIED TO! As the conversation continued with Habeeb in the Philippines, he was extremely rude, disrespectful and useless when it came to fixing a SECOND order of $600 USD. In utterly SICKENED BY shop.nhl.com ‘s service. GO TO YOUR LOCAL ARENA OR AUTHENTIC DEALER TO ORDER! I've NEVER been treated like this in my lifetime.
