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SmartBuyGlasses CA Questions & Answers

138 reviews
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Here’s what consumers have asked with answers from SmartBuyGlasses CA staff and previous consumers.

3 questions answered
0% answered in 1 day
Question:

I have now been waiting close to 6 weeks for my glasses that are supposedly on back order i've been trying for a week now to cancel my order and get my full refund because you have already taken my money and nobody has gotten back to me?????

Answer:

Dear Christina, I apologise for the delay in your order. To be able to help you better, can you please give us your order number or contact us directly on customerservice@smartbuyglasses.ca Regards, Customer Service SmartBuyGlasses Canada

By SmartBuyGlasses M.,
Question:

Why they don't have a phone number?

Answer:

Dealt with PayPal as they have a terrible track record with their customer service. They do not have a phone number.

By Cathy M.
Question:

I am about to buy my glasses and it is asking me if i want tint or no tint. is that transition lenses?

Answer:

Hi Halie, Thanks for the question. We have Transition Grey and Transition Brown available as options when purchasing lenses. If you require any further assistance in placing the order on our website, don't hesitate to contact our Service Manager at servicemanager@smartbuyglasses.ca Regards, Ben

By SmartBuyGlasses M.,
Question:

Hello, i only want to know how it is possible from my bank account disappeared on the june 27 and june 28 nearly 600 usd. i did not ordered anything.

Question:

Why does it take so long to get a response from you guys???

Question:

My glasses delivered today after 1 month are fake chloe palma glasses ! not even as pictured . i am livid

Question:

How come the prescription comes in later after you pay - does that come at an additional price

Question:

My credit card statement clearly states i have been charged twice for my order but only have one in the 'my orders' tab?

Question:

Question:

I have question do you have scerngetti sun glass with green lenses changeable ( once to go in sunlight it should be turned into the dark green color and once you returns to dark are should turns in clear glass color and should polarized anti-glare of sunlight or snow. please let me know the country of origin of lenses and frame. looking forward your quick reply to enable me to proceed order. my location is nanaimo bc canada. shipping time to nanaimo bc. looking forward to hearing from you soon.

Can’t see your question? Ask to get answers from the SmartBuyGlasses CA staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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