SmartBuyGlasses CA

Just received my Raybans, From Hong Kong! Pretty sure they're fake. The plastic feels of a very poor quality and the packaging just doesn't sit right with me, the lenses also seem a little brittle for such an expensive pair of sunglasses.

I'll have them checked over and update.

They are quick to take you money. After three weeks and numerous emails I was told they cannot install polarized lenses into a full frame rim. 3 days later still no pending refund on my credit card. If the the price is to good to be true you know why.

My glasses order was processed and received very quickly. Glasses were at least $100 less expensive than any competitor's website. Many online competitors did not stock the brand or model at all because it was in season. I saved $300 from what I would have paid at my optician. My only comment is that when emailing back and forth with customer service, I communicated with several individuals who had, at best, a beginner to intermediate command of the English language.

I just received my Versace eyeglasses within 6 days of ordering it and they look great! I still cant fathom how fast their service is from Hong Kong to Toronto.
They have superb customer service, employees Shirley and Anna were very helpful. I will definitely recommend my whole family using smartbuyglasses.ca along with anyone that is hesitant is purchasing products online.

Bought a pair of glasses... 10 days after got an email saying they were preparing for delivery. Finally contacted them after waiting patiently for 15 days to find out that they wanted me to pay through PayPal because my credit card transaction was flagged as "high risk".
Any reason why they didn't let me know when I paid 15 days ago? Unacceptable

Stay away completely. Ordered glasses about 3 weeks ago. Was told a week after ordering that their out of stock, I said I'd gladly wait as they contact the manufacturer to get a new shipment. 2 weeks after that, the order updated in my account to "product discontinued" I wasn't even notified, I had to contact customer service myself about this. So 3 weeks wasted. Gone. Now i just requested a refund. I won't be ordering from here ever again and neither should you. Save the time.

1- This company is run out of Hong Kong and the Philippines, with sub-standard customer service/support
2- Their claim of 100% satisfaction guarantee refers only to them getting paid, but not for customer service/support or warranty.
3- good luck trying to get your money back on defective glasses or bad prescription... they will make returning the glasses difficult and expensive to ship the glasses back to them
4- polarizer films not installed properly on the lens with a lot of stress marks along the edges. This can be seen by the human eye, but is emphasized in front of the lcd monitor. These people do not stand by their product and say that this is normal.

Avoid, Avoid, Avoid

I purchased a pair of Prada sunglasses that upon first inspection I knew they were fake. No serial number etched into the inner lens, and other indicators that these were not authentic. I own several pairs of Prada sunglasses and these are not real Prada. Very disappointed and seeking a return and refund. Thank God I used PayPal because I will fight through them if I get the run around.

***Update. I returned the glasses to smart buy after contacting customer service and following their instructions for returns. The refund has been processed and I am relieved and happy it was done quick and without hassle.

I bought a pair of Tom Ford sunglasses from their shop 2 weeks ago. Great service, reliable, and quite fast. Especially, I love the fact that they ship for free throughout Canada, with no conditions (others demand a minimum basket value before offering the shipping).
I recommend this website.

Tip: I ordered several times from them, and I noticed products with a "fast shipping" ship really faster than the others. When ordering fast shipping products, my parcel arrived in one week!

Bought a pair of in-stock sunglasses only to be emails the next day that the item happens to be unavailable and must take weeks to be ordered from the manufacturer. This is total bait and switch. Now that they have my money I'm SOL. Do not buy from these scammers!

I bought a Tom Ford glasses. It was shipped from Hong Kong. SmartBuyGlasses own many domains in many countries.
I compared it with my previous Tom Ford same model, similar, but I know it is a fake due to lower quality. Even the warranty card was not properly cut and the words were slanted. There is no way Tom Ford did such a lousy job. I complained to them, they insisted it's genuine despite crooked card and obvious lower quality frame. They asked me to ship back with my own money to China with tedious ways to ship back. I never bother. I read many reviews, they never get back anything after that shipped back or they were wasting their time in frustration because of very slow responses.

I am a person with bad economy and had saved to buy a pair of Ray-Bans for 3 months.

I though SmartBuyGlasses looked good and made an order that came from Hong-Kong.

The quality is so bad and when I took the glasses to a local store they said it will hurt my eyesight if i wear them with the bad lenses.

I payed for a expensive return and they stopped answering and its been 1 month and I have 0 answers and 0 money back.

May this be as a warning for you... These people are the lowest of the low.

I had extremely efficient and timely customer support. My selected Versace frames were currently not available but I managed to find another frame. Delivery in Canada was earlier than expected and the glasses are amazing. They fit well and being progressives I was quite worried. I also have an extremely high prescription. I was pleasantly surprised at the glasses I received and the vision through the ultra-thin 1.74 lenses that I had selected. So much so that I just ordered another pair online in a Givenchy frame. I hope this pair is as good as the last!

I ordered an eye frame 3 months ago and still waiting for it. The customer service rep is useless. Unable to assist. Can't give an ETA. Got a stock confirmation notice finally 3 weeks ago. When checked again today. I was told that it is still out of stock and ETA is unavailable. Very poor service. Will not recommend anyone to do any business with them.

I was thoroughly impressed with my order!
I was nervous after some of the negative reviews I had read. It did take a few weeks for the glasses to arrive. In those weeks I received status updates on my order frequently.
The glasses are in excellent shape and are exactly what I ordered. They arrived with a Nike case, guarantee card, as well as the original lenses before the prescribed ones were put in. Wow!
I have already ordered a second pair (not Nike).
Looking forward to their arrival!

Ordered bifocal glasses. Great price. Prescription OK but bifocal transition in the wrong place and no place on the order form to indicate where to place it. Glasses sitting too high according to their specs and cannot be lowered.
Request for warranty on broken arm piece leads to nowhere but rhetoric.
Glasses arrived late and with loose arm piece which eventually broke.
Best local prices! Use Costco in Canada or Wal-Mart in US. Both have good service and prices.

Do not order frames from SmartBuyGlasses. I tried to make a return and the customer service is AWFUL. I didn't get returned for my entire return and they have made me repeat myself to multiple reps, all of which asked me the same questions before passing me to someone else. There was clearly a processing issue with my return, but instead of taking responsibility for it, they asked me for photos (!) of the box I returned. I am out more than $700 and have little hope of ever getting my money back.

I ordered bifocal sunglasses. These bifocal lens doesn't work properly. I'can't see correctly with. Smartbuyglasses categorically refused to refund me. Lately I've replaced the defective lens by the good ones. The optician told me there were a lot of distorsion in these very low quality lenses. The inner surface of lenses were polished as a mirror. It was unbearable under the sun

I have purchased a few sets of sunglasses and have always had a positive experience. Even where a replacement set was required in order to satisfy my earlier shipping needs, the customer service representatives were helpful to ensure I got my sunglasses before heading away on vacation.

I never write reviews but I just have to put my support out there for this company. I bought a $30 pair of glasses and they were exactly what I pictured them to be. I had a minor problem with the lenses but they exchanged them and paid my shipping, no fuss! Jennifer in customer service was an absolute dream to work with! You never come across that kind of customer service anymore!

5 Stars! Fantastic Product and Customer Support.

I just want to send a note to say my glasses have arrived and they are
Awesome! Many many thanks... they have been worth the wait. They are in
Perfect shape and fit perfectly... no adjustment needed at all. You guys
Rock! :)

This company is great! What would have cost me over 300$CAN for Ralph Laurent frames and prescription lenses only cost me 130$CAN (shipping included)! And they're AUTHENTIC. Customer service was also great. They sent me an email to inform me of every step along the process (ex: confirming their provider had them in stock, then that they were sent to the lab for the prescription, and when it was shipped). It took about 2-3 weeks to receive them (because of the process of getting the prescription). The shipping itself only took 2 days. And yes. It was shipped from Hong Kong. What doesn't come from China these days anyway? They're authentic, good price and come with a cleaning kit! NO complaints!

I don't have anything to complain about this web store. Everything ran okay. The delivery was faster than I was expecting (2 days after I have paid), the sunglasses seems authentic. So, the only reason of 4 stars it is the price, I know cheaper places.
I would buy more stuff there.