SmartBuyGlasses Questions & Answers

Hi Simmone, All items has different processing time. If the item has the Fast shipping Logo, we can send the item to our lab right away for prescription processing. If the item does not have the Fast Shipping logo, the processing time is 5 - 11 working days. I suggest that you send an email to our customer service team at customerserive@smartbuyglasses.com so that they can check the availability of the model for you. Best Regards, Smartbuyglasses

Hi Liz, We know our prices are hard to beat but please be assured that our eyewear(including Maui Jim and Ray-Ban) is 100% authentic; it comes including full product packaging and a 2 year warranty on manufacturing defects. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world. We have several logistic facilities around the world located in Hong Kong, Germany, Italy, Australia and the USA. We will ship your product from one of our 5 logistic facilities depending on where the stock is located. Our goal is to get the product to you as fast and as efficiently as possible. If (upon receipt) you are concerned and believe that the product is not genuine, you can compare it with the same model at any local optician or eyewear store and confirm the authenticity. If you are still not 100% satisfied, we offer 100 day returns. Best Regards, SmartBuyGlasses

Dear Aminath, The majority of the eyewear products we sell are not one-size-fits-all and therefore you will need to select the correct size. The easiest way to find your frame size is to check the size that is printed on the inside of your current frames. This is usually a good indication of the size you should buy. - Check out the Virtual Try-on function on our website to virtually try on items from the comfort of your own home. - The new Style finder will help you to find a frame that matches your personal style or you can use our guide to find a frame based on your personality! Best Regards, SmartBuyGlasses

Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)

Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).

Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock

Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.

Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at customerservice@smartbuyglasses.co.in or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael

Hi Mathabo, We area global based company. Note that we have several Shipping locations around the world such as Hong Kong, USA, Australia and Italy. We shipped your product from one of these locations depending on where the product is sourced. Our goal is to get the product to you as fast and as efficiently as possible. Regards, John SmartBuyGlasses

Hi Eddie, Unfortunately we don't have any promotions (ongoing and planned) for this specific brand / model at the moment. You can however sign up to our newsletter so we can send you an email for any upcoming promotions or discounts that we'll have. Regards, John SmartBuyGlasses