SmartBuyGlasses

I was pleasantly surprised by the quality and service. I ordered an authentic pair of Tom Ford reading glasses with blue glare protection. Not only were my frames on sale but it was really easy to get my prescription done with them. I simply uploaded my prescription and every other tid bit requested was done online. My favorite feature was the virtual styler. Everyone knows trying on frames is really important before making the purchase. If you upload your picture you can do a virtual fit for all the frames they sell on their website. It's really cool. I definitely plan to do more shopping on this website in the future.

Absolutely reprehensible way of dealing with the customer. Continuous delay in processing the order, permanent deception of the customer. Repeatedly sent e-mails inquiring about the status are answered each time by a different person. I have the impression that there is an incredible chaos there. No telephone number for customer service.

They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot - were not eager to resolve problems until they saw the review. Then hassled me, and finally got what they wanted as Trustpilot ditched my invited review. A legitimate company doesn't need to expend so much effort negating an honest review. Quality less than rivals - I've tried a few - and prescription not correctly created (or they didn't have proper knowledge of prisms and failed to ask questions). Price was double that of what I eventually received from another supplier. Avoid.

When I was choosing a new eyeglasses, I tried to find something on the internet, and the SmartBuyGlasses had the exact model that I wanted. Also, I sent so many e-mails for support in my purchase (how to make it properly to have a correct international purchase for myself), and they were very quick to answer me. The only issue was the long period to use my product (regarding to the shipment out o my country, and also in my country - 3 months waiting...). I think if you buy it in your country or somewhere nearby your country, it will took less time certainly.

Ordered a replacement pair of Smith sunglasses for a pair that I had scratch Ed from an other retailer. Product that came was of inferior quality and the lenses started to peel within one week. Mind you I had the same pair purchased from Backcountry.com for two years with no issues from normal wear.

Return process has been a nightmare, multiple people email you leaving you in a run around. Long story short they won't give you a shipping label for a faulty product. Fine. But when you finally return the product, they will try to put through an exchange.

Not worth the money saved. Don't give businesses like this your time.

Ordered my glasses over a month ago. They're made in China, not to my knowledge. The glasses were shipped in 7 days, but never made it to me. Somewhere in Hong Kong. After many emails, excuses, apologies, I finally asked for a refund. Very dissatisfied and will never order from them again.

Constant communication with customer about delivery date and shipping status. EXCELLENT customer service! Loved my glasses. Perfect condition. Included a little cleaning kit! Will definitely buy from them again!

Great service, ordered wrong type first time, contacted customer service and got immediate return authorization. Cust service helped suggest the proper style to fit my needs. Received replacements within a week in Canada. FedEx charges a fee directly for customs clearing which was the only surprise. Glasses are perfect with considerable savings from buying locally

Absolutely disgusted! Placed an order 2 weeks ago and is still processing. It is impossible to get a hold of anyone. Have emailed and done the bull $#*! call back feature numerous times and have heard nothing. My credit card was charged immediately. Worst customer service I have EVER experienced.

Their logistic team was never able to tell where the product was, or give a reasonable ETA.

I kept receiving preposterous emails from CS providing completely unprofessional answers, with clearly the sole intention to buy some time. They use an obviously dilatory strategy of switching people from the CS who's dealing with your case in order to confuse you.

Frankly, I felt this website could actually be a scam. I would discourage anyone buying products from them.

It's been 35 days since I've placed my order on Smartbuyglasses.co.nz and amount removed from my VISA debit card, so far I've received 4 emails one after each week for 4 consecutive weeks starting with "I'm regret to inform you a further delay…. Blah blah blah", and this week they are totally ignoring my email. Yes they offer a refund shall I request it, but what about the 1 month waiting for their non-existing glasses from their non-existing supplier? Still waiting, worst website you can possibly find.

Quick response to my question, easy ordering, and fast delivery made this a very positive experience. The sunglasses were perfect: classy, trendy and stylish all in one. I had some difficulty trying to find the pair on other sites.
Overall great service and well priced product.

I recently purchased my skiing goggles from smart buy glasses because they were cheaper than anywhere else and they still came with a lifetime warranty. I will definitely be recommending this site to anyone who asks about new goggles. Also shipping and handling was very quick.

Received fake sunglasses from this company! I thought it would be safe because of ok looking site and good average reviews for example on trustpilot. But now i checked, and either someone rated as 5 or 1, nothing in between, suspect company is posting the positive reviews! Or people that dont know real from fake glasses. Its a scam!

It's over a month that I ordered my glasses and I still haven't received them. The customer service is horrible and they keep giving me the run around! Now they say it could be another 3 weeks! These people are not organised nor do they care about their customers!

Not only I love my new Kenzo sunglasses, which I've received only a few days after placing the order, but I had a fantastic experience with Customer Service! They are very reliable, extremely prompt and efficient.
Keep up the good work!
Thanks again,
Diana

Again Disappointed

I ordered oakley ox 5118 along with lens on 27-07-2017. Status showing that rx lens are processing. Now again they are saying the frame received was shiny grey instead of polished black. And it takes 5-14 days for shipping? How many days one can wait because of your mistakes? How can one be so careless regarding customer order? Is the right way to treat the customers. Hugely Disappointed with smart buy glasses. Please make my order on priority basis and make it as early as possible. Then only you can make me happy. Looking for positive outcome.

Regards
Sharan

I'm sorry I haven´t read this before I bought my glasses through this website.
It is the same history as many off you, my order was supposed to be flagged up for suspicious transaction and I did what they told, finally I've had my transaction going and now it's been one month since I have no answer from them, they just say that the distributor is sending my order at the end of each week, but sadly, nothing happens.
I thing I cannot do anything more than just complain about it and write this review hoping anyone else will be caught in this trap.

I'm not sure this is a legitimate company: ordered sunglasses over a month ago, followed up 6 or 7 times to find out where they are and had only 2 responses to all my emails. Those responses come from the same email address, have almost identical body copy but are signed off with different names. Never had any confirmation as to when my order will be delivered, and nothing in the emails is personalised. Recently sent another 4 emails but not had a response, and the tracking number doesn't work. DON'T USE THEM.

Competitors pay the return costs by exchange of goods. SmartBuyGlasses is not good enough! This cost I had to pay myself and I`ve waited six weeks to get new glasses. (Still not received). My next purchase will be at supplier with free Exchange Policy.

Received only part of my order and was told I needed to write a hand-written letter to them before they'd send additional lenses. The phone number on their website doesn't work, so there's no one to talk to.

After I made my order, they were more then helpful with the questions I had by email. My glasses came but did have to be fitted local at an extra cost.
Service + glasses + shipping = Perfect will buy again!
Alicia

Finally, I have my new glasses. They are great and no doubt I saved a lot of money. The process however has caused much frustration. The website options were not up-to-date and I selected glasses that after many days was told they would not be available.

I had concerns with the choices only to discover that all of the local eye wear stores didn't have anything better that interested me. Many promises, not-so-good fulfillment. Eventually I did receive my glasses and love them. Improve the process and I'll be back.