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Super.com has a rating of 3.4 stars from 2,098 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
I feel and convinient, i search for accommodations based on location, price, and amenities. Once a suitable option is found, reservations can be made online or through apps, often with instant confirmation. The process may include selecting room types, adding special requests, and securing the booking with payment. It's convenient, quick, and tailored to individual preferences.
Date of experience: December 12, 2024
You should give more information about the hotels such as their telephone number in case someone needs to contact them directly.
Also, your own contact is not available. I had to search on the internet to find you.
The more information you give and the more clear you are, the more confident we can feel when booking with you
Date of experience: November 25, 2024
The room sounds nice for 3-4 people, it was easy to book and Super honoured a Group rate. Date is still two weeks away so hopefully it all works out.
Group rate initially
Date of experience: November 25, 2024
It wasn't until i booked and paid that I was made aware of a $45 daily fee charged by the Hotel. That should have been up front.
Price (which turns out that you are gaming the system). You are not a better price, you are just not showing the full charge
Date of experience: November 26, 2024
It was easy to find the stay that I wanted and for the best price ever, cheaper than on any other site.
Wanted to give it a try
Date of experience: December 15, 2024
I contacted the hotel directly to ensure that they did indeed have my reservation. I had not used Super.com before. The reservation did not show up on their database. I emailed them but have not received a reply.
I also had an issue with the 'refer a friend discount'. My friend Dorothy Price had booked for the same date ( May 31/25) and sent me the discount code. There was no option to enter it on my checkout page. When I went to the help files it said that the room I booked May have not been eligible for the discount. Perhaps you can research that for me. Thank you.
It was virtual chat so far.
Referred by Dorothy Price
Date of experience: October 25, 2024
The whole hotel was very clean and the employee were very helpful. A breakfast bar would have been nice.
Price and location
Date of experience: November 10, 2024
Simply easy experience simple to use great prices good service would use again
Found easy to navigate around and good prices
Date of experience: November 28, 2024
I booked a few hotels and cancelled the ones that I didn't want. It was easy and convenient
Date of experience: November 28, 2024
Took them about 30 minutes to figure it out, and that was even with two other couples who also used super.com and checked in a few hours before we did. They had the same issues.
Price - booked by a friend
Date of experience: October 25, 2024
Amazing service very sufficient helps out a lot through a good experience
Features, experience and discounts
Date of experience: November 28, 2024
Easy to book, easy to pay, and great experience. Glad I searched on Kayak.com and found them.
Found on kayak.com and were the cheapest for the trip I have coming up in February
Date of experience: November 28, 2024
The only place I want to stay! Clean plenty of space quite well worth the money 💰
Found answers for everything
Good costume design
Date of experience: December 15, 2024
I was pleased to be able to book this way. I got the hotel and room I wanted.
Date of experience: November 25, 2024
Awesome experience; the staff has excellent customer service!
Date of experience: November 25, 2024
I received booking confirmation for my bookings made previously
Date of experience: November 25, 2024
Fast and easy. No hassle …. But will call hotel just in case to make sure reservation is confirmed
Date of experience: November 25, 2024
Best price, instant confirmation, no issues, so good experience overall
Date of experience: December 7, 2024
Because I had to change the date of my Hotel stay, the whole cancelation and rebooking process along with having to "set up an account" ending up with a credit in your system rather than it being applied to the new booking. Just added aggravation to the process and feeling of being taken advantage of online.
Polite, but not very effective at solving the issue with timeliness and confidence on my part.
Cheapest price for the room $118.00 w/taxes (should have saved me $60.00 and so far has ended up with me being charged for three room charges.) Expedia, was next closest $148.00. I will use them next time and hopefully avoid the aggravation. Would be worth the $30.00 :(
Date of experience: September 27, 2024
What a great way to find rooms at reasonable prices for great rooms.
It worked as advertised.
Date of experience: September 27, 2024
I'm a fan of a slick UX. super.com is pretty easy to navigate and book with. However, there's something uncomfortable about how fast they grab your money and send booking, almost feels like you've made a mistake without being able to process what you've seen onscreen. The reason for my low review is that I had to cancel and was told refunds appear 3-5 business days afterward. That didn't happen. When I tried to contact customer service the website says Chat is the moat efficient and responsive way to connect with the team. They had me waiting 26 minutes, no response and no automation to say "sorry try back later." I finally phoned and found the staff cheerful but not too interested in reassuring the customer. I'm a huge fan of booking.com and will pay more on booking.com than entrust super.com with my money.
Tip for consumers:
You must pay upfront for future dated hotel stays.
Products used:
Canceled first booking made through them
Date of experience: January 25, 2024
Hi Paula,
We appreciate your feedback. This is what helps us improve our service to be able to provide a better experience next time.
We can see that the refund was processed the same day you cancelled your reservation and it is mandatory for us to inform you that it usually takes 3 - 5 business days. This is based on how fast your financial institution is able to process the refund for it to reflect on your account.
We're dedicated to ensuring every customer feels fully supported, and we're here to make things right. If there's anything more we can do to enhance your experience with us, please don't hesitate to reach out.
Attention: Victims of Super.com Scams
If you've been scammed by Super.com, you're not alone. Many of us have experienced their deceptive practices, including hidden charges and refusal to issue refunds. It's time to take a stand.
I'm organizing a group to file a lawsuit against Super.com for their unethical and illegal practices. Together, we can hold them accountable and seek justice.
If you've been affected, please contact me at *******@yahoo.com. Let's unite and take action to stop this scam once and for all.
Spread the word—together, we are stronger!
Products used:
Booking
Date of experience: November 28, 2024
Hi Hassan,
Thanks for reaching out and sharing your concerns with us! We value your feedback—it’s how we keep improving to serve you better. At Super.com, we’re committed to creating a positive and transparent experience for all our customers, and your input is a big part of that journey.
As a company recognized by respected outlets like the Financial Times, Forbes, the New York Times, SmarterTravel, and Condé Nast Traveler, we pride ourselves on providing reliable and top-notch services. Learn more about our values and commitment to excellence here: super.com/press.
We understand that unexpected fees can sometimes catch you by surprise. In this case we can see that you made a last-minute non-refundable booking. To give you a bit of context, your initial payment covers the room, meal plans, and applicable sales taxes. Additional charges, like resort or deposit fees, are handled directly by the hotel as part of their standard practices. This is separate because they are not charged by Super.com but rather mandatory payments to be made directly to the property and at their sole discretion.
To help with this, we aim to make these details transparent by clearly listing all potential fees in the "About" section of the hotel card, the hotel’s terms and conditions before booking, and in the voucher provided after payment.
In your case, both the resort and deposit fee were clearly stated pre-booking, as well as in your invoice and voucher post booking.
That said, we know how important this is for you and we're here to help! Our Support Team is already on it! They’ve been notified of your refund request and are reaching out to the hotel and our travel partners to see if they consider an exception and authorize us to waive cancellation fee for your non-refundable booking. We’ll keep you updated with any progress.
We hope this clears things up! We value your patience and understanding as we work to enhance your experience. If you have any further questions or concerns, don’t hesitate to reach out—we’re here to help!
If anyone reading this review has any concerns or need a hand, please know that we have our 24/7 Support Team ready to assist! Don't hesitate to reach out to us anytime - you can find all our contact information on the app or website: https://www.super.com/support We're here to ensure you have the best experience!
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Hey Robert,
Thanks for sharing your experience with us! We want to make sure every customer is taken care of, and we're here to help.
Upon review, please know that when you canceled your first reservation, you chose to receive your refund in credits, which is why the refund was issued this way. We understand this might not have been your intention, but that was the option selected.
Using these credits for future bookings is super easy! Once you select your hotel and room, just head to the booking page and look for the "credits" tab under "cancellation policy." You can easily apply the amount you want.
Since you intended to apply those credits in your new booking but couldn’t, our Support Team has removed them and issued a refund to your original payment method. You should see it in 3-5 business days, depending on your bank.
As for the three charges on your card, please know that we only have two confirmed reservations on our end: one canceled and refunded, and the other still active. Please check the email from our Support Team for the next steps, and we'll investigate this further.
We’re here to assist you every step of the way!