How do i get into the call queue i am having issues someone pls help me

Started with survey junkie June 14th 2018 cashed out 9 times without issues and no verification, funds were in my paypal within 10mins. On dec 20th 2018 after attemping to cash out right before midnight I recieve a message saying there was an issue and I needed to contact CX, I submitted a ticket and recieved an email at 1:59am Dec 21st confirming that my ticket had been received,,, they would contact me as soon as possible. I checked my email around 5am that morning and had received a 2nd email at 2:26am saying "You had pending points that were preventing you from redeeming. We have reviewed those points and you may redeem at this time. " I went throught the process of redeeming my points and was told to check my email for a verification code, the code worked and I received my funds in my paypal at within 10mins. In Feb. And March I successfully redeemed my funds with no issues using the verification codes they sent to my email. On April 1st 2019 I attempted to redeem my points but there was an issue and I was asked to contact CX, I tried cashing out my points again later that day and was locked out of my account, I tried logging from my laptop and was able to login, so I returned to my main computer did some scans... got it cleaned up, cleared my browser history and was able to log back in. At 3:59am I received an email apologizing for problems with my account and they would contact me by phone. I replyed with the best time for them to contact me. On April 2nd I recieved another email saying I was added to the call queue but it may take 5-7 business days. By the 11th I hadn't heard from anyone so I tried again with all the same results, I never heard from them, but I was not discourage because I am a member of many survey and pay to click site and I knew a lot of them were verifing accounts and clearing out scammers who are cheater the sysem by using bots, there as also a big deal on the news about someone who was running dozens of computers being run by bots and this triggered a lot of companies to start clearing out manipulator. By the 19th I had not heard from anyone so I tried again but I didn't contact cx, On the 20th I tried again but again I didn't contact cx. On the 23rd so many surveys were coming in and I was disappointed that I couldn't do them I decided to contact customer support this time under verification (not "can't redeem" like I had been doing) to let them know I was having no luck getting a phone call to verify my account in order to cash out, I also added my phone number to the ticket in case I had made a mistake on my end. Once again I recieved an email at 3:27pm apologizing for the problem I was having and would be contacted. At 3.57pm on April 25 I recieved the call. (I can not give you the number) But I can tell you that it came in as "California". A woman was on the line, she didn't give her name or the company she was calling from, all she said was I'm calling to verify your account so your funds can be awarded. She asked the basic questions for verification about myself and my account. Told me I would recieve an email shorlty letting me know my account was verified and I could redeem my points. At 4:29 I got the email Saying "Hi Paul, Congratulations, we were able to verify your account successfully. You can now continue with your redemption. Thank you for being a Survey Junkie member! "
I redeemed my funds through paypal. Hope this help, don't give up they have thousands of members to get through.

Lucas P. When they call to verify what questions they ask to verify that it it's you.?

From my recent experience, I wouldn't expect this payment. I had been with them over a year and 5 cashouts. Then I was locked from withdrawing for no reason and told to contact support to verify my account... It has been 1 month and 10 customer service requests with no response. All my contact information has been verified and resent numerous times. This is intentional.