Here’s what consumers have asked with answers from Terry’s Florist staff and previous consumers.
They are a scam. They take your money and deliver a lower quality item and say it's per their terms and conditions. Their website says they are local, but they are a floral brokerage.
Exactly, not only do they swap flowers but also the vase. A completely different product gets shipped than what they have on their website. They point to policy that they can swap whatever they feel is of equivalent value and are currently using Covid as an excuse.