Hi Thomas, Thanks for writing in! We find that people are more inclined to publicly express their dissatisfaction. Our support team attempts to address all client concerns and work towards an amicable solution. While our team does their best in ensuring that the best suited writer is assigned to every project, there are occasionally cases where there was a mismatch in assignment and our support team is happy to address this. I hope that helps answer your question!

You can't.

Though I'm sure my resume writer is a competent professional, the product I purchased really wasn't right for the kind of roles I'm seeking.

HR professionals I know rated it very poorly and I did not get a single hit when I submitted it for jobs.

Do not believe there BS

I received the resume, It was full of flamboyant words. The only part that made any since was what they copied from my current resume. I let other people in my field look at my resume and the one topresume prepared, they all agreed that the resume topresume prepared looked fake, lies. I am a blue collar worker. My opinion how can some one that does not know the trade that you work in write a resume. I asked for a full refund they said no. The only company I have ever done business with that will not give you a refund is your not happy with there work. Stay away from these people