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Here’s what consumers have asked with answers from Torrid staff and previous consumers.
I recently returned an item after waiting more than two weeks for delivery. It took almost a month for them to respond and acknowledge that they received the returned item. I never wore the item (shoes) because they were too small and Torrid only refunded 1/2 of the purchase price. RIP OFF!
They are the most consistent in sizes that I have found - so depends on what store you are comparing them to and your body shape. I am kind of boxed shape (except for cutting in under the bust I am big everywhere) - they run smaller than Lane Bryant for me - but for my friend who is chest heavy she wears the same sizes at both. In comparison to most regular sized stores I size down - like I am a 4x at Old Navy - a 3x at Torrid.
It's totally normal, unfortunately. I'm on day 13 now and was told today it would be another 7 days before my order shipped.
DON'T ORDER SHOES FROM THEM! I recently returned a pair of sandals that did not fit. I returned them the next day and fortunately returned via UPS so I had a tracking number. It took almost a month to get an acknowledgement that they received the return ONLY because I kept sending them the UPS proof of delivery, and then ---- THEY ONLY REFUNDED HALF THE PURCHASE PRICE!
