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Viagogo Questions & Answers
1,884
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Here’s what consumers have asked with answers from Viagogo staff and previous consumers.
84
questions answered
7%
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Question:
I am worried i will not get into the event as my e tickets show someone else's name. please assure me these tickets will get me in!! i could be asked for proof of identity but that is useless if someone else's name is on my tickets?!
Question:
I have purchased 2 tickets for cold play in milan on 4th july 2017, tickets have arrived but they don't look genuine ones? i have paid 10 times the face value printed on the tickets. how can i tell if they are genuine or not ahead of travelling 9flights & hotel are already booked to milan. paul
Question:
In the event that the 4 tickets for gus n roses i have bought are not genuine, can i claim a refund from my credit card company? i'm already angry at the massive fee i have been charged but now worried that the tickets won't even be real!
Question:
I bought 2 tickets for the elton john concert in dubai and was ripped off by viagogo. the face value per ticket is aed 595 and only after paying i realized that i was paying almost double the price due overpriced ticket sale and hidden fees. after receiving the tickets i saw that the name on ticket is wrong and there is a note printed on the same ticket saying it is invalid if bought through viagogo. furthermore, the show was postponed from the 15th to the 20th and i am unable to attend and there is no refund policy. "if the ticket is bought via a reseller such as onlineticketshop ,viagogo or dubizzle it is considered invalid" how can i get my money back!
Question:
Hi it sounds like viagogo is a scam and i just purchased tickets to adele in sydney !
Question:
My mother purchased 2 tickets to adele for me checked my email and its pounds money has been taken out of my mothers account will i get the tickets, i am in australia and the concert is in march next year at anz stadium
Question:
Hi, i have gotten my ticket that i bought online via email but how to ensure that the ticket that i bought is valid (i.e will not be refused entry on the day of the event) and how certain that the initial holder will not use the ticket for the event? thanks, florence
Question:
Selling tickets for adele concert, will i get my e-tickets before the 25th of feb 2017 to give to the buyer and get my money back?!
Question:
Hi i just bought tickets for the andre rieu at the benting arena in birmingham, england on dec. 21st. we ordered two tickets in section b which is basically the block of seats that are front row center in the arena. our confirmation email did not indicate what section or seats the tickets purchased were for. please let us know now what tickets we have paid for and will be getting. our order id: 8363225. thank you and we are awaiting your reply now.
Question:
Please can you explain to me why your handling fee is so expensive. example russell howard tickets £60.00 and after the handling/booking fee they are £85.00 each. i feel totally ripped off because today i could have got them for £33.00 this includes the booking fee from the royal albet hall in london. thought i would let you explain before i go to watchdog
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