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Viagogo Questions & Answers
1,884
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Here’s what consumers have asked with answers from Viagogo staff and previous consumers.
84
questions answered
7%
answered in 1 day
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Question:
I overpaid for tickets to desert trip = >$2,000 per ticket and they are selling for less than $500! can i return these tickets or get a refund?
Question:
014544 204505318 i received a "purchase" confirmation from your site, shortly followed by a "selling your tickets" confirmation (i did not want to sell my tickets!) i now have no purchases or sales showing on my account. an amount is pending to be debited from my account. i do not want that amount debited. please fax the anz bank on +61396837566, account number is *****, amount is $485.02. my name ms terri *******. viagogo order *****. my only child died in april aged only 41, and this would have been the first time i was going to have an evening out since she passed away. please do not do this to me. i want my money back. i also query the final amount, as bill bailey's tickets were quoted at $96 plus gst. why the inflation of price. advise me that this is going to be rectified.
Question:
Hi, i just realise you guys have ripped me off to the tune of about $200 aus for some tickets to the bill bailey concert in canberra australia. i could have bought the same tickets via ticketek for a cheaper price and a much, much lower service fee. how can you justify this pricing? rob
Question:
Hi there, i just purchased 2 tickets for the coldplay concert in etihad melbourne, 9/12/2016. the tickets i purchase are in the section l3,28 however it didn't have a row indication. where will i be seated? thank you ria
Question:
Viagogo is not receiving any email. they have a problem with their only email for customer service and we cannot reach them
Question:
My stolen credit card was used to purchase something off your website before i realised it was stolen. no one will respond to my emails to find out what the next step is? need help! i have not purchased any tickets off here?
Question:
We bought tickets to the trevor noah show in perth 25/08/16 costing $346.00 on arrival we were told the tickets were fake. we had to purchase new tickets. there were a number of other people who had the same fake tickets and were all denied entry. how can we get our money refunded? ref no 7427178
Question:
Is viagogo safe? i'm quite worried after reading reviews saying their tickets have been denied at the door f the event itself. how do i know viagogo is a legitimate website? is it trustworthy? should i be regretting ordering through viagogo? please help!
Question:
Alot of reviews have been negative so far, and many people have been complaining that their tickets have not arrived and they have been scammed. how safe and secure is this website so i can ensure that i will not be scammed?
Question:
Bought tomorrowland ticket for 2016. viagogo is not responding to my questions for the past 6 days and i will be travelling in another 2 weeks.
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