Vitacost

I have been their client for many years, and they always used to care both for their clients and how the product is packaged but something has recently changed. Over a month ago, I ordered a few packages of quite expensive chocolate for a birthday. They decided to send it in a bag. Needles to say that over $100 in chocolate melted and got broken. I contacted them, they weren't willing to give the money back and said they'll send me a label to send it back. Twice I followed up and nothing. Money and chocolate went down the drain. I do not recommend to deal with this company anymore, unless your willing to risk your money on online food that may get there deformed.

I have done business with Vitacost for years. Recently they have gone straight downhill and will not respond to my inquiries about missing shipments and incorrect shipments. I'm looking for an alternative.

We received a promotional email advertising a 20 percent off sale. Last night (9/20/24), the top of their website stated "23 hours +" to go on the sale. It had a big clock counting down until the sale was over. It stated the sale would end at 11:00 pm ET on 9/21/24. I tried to use the code today at approximately 4:00pm central time. The code was not valid. The clock was gone from their website. Customer service is supposed to be there until 6:30 and no one answered my chat. Furthermore, the same code was on "Retailmenot" stating it ended today (9/21/24). They should honor what they put on their website and send in their emails. Highly deceptive.

I am very unhappy with Vitacost. I received a very large bottle of gel supplements and a small bottle of gel supplements thrown in a bag & when it arrived both plastic containers were open with all the gels caps one had 250 large gel caps out of the containers and gel all over the place.
They should have been in a box with a lot of paper or bubble not just thrown in a thin bag.
It would not have been that bad if the 1st customer service person was not so combative rude and obnoxious she did not want to refund my shipping!
It was insult to injury. Poor customer service. Waiting on refund!

Like some other reviewers, I also was a fan and return customer. It was buy a minimum of twenty dollars or pay two dollars shipping. It crept up some back then! (So have competitors.) I do not even know if Vitacost has a deal like that now. The second star is for how good it USED to be.

It is a mega-zilla owner of Fred Meyer, Ralph's, QFC, some Food 4 Less, Fry's, Harris Teeter, and now wants to swallow Albertson's. Nothing doing!

In November 2024 I placed an online order. A month later it didn't arrive. I logged in and the order was no longer listed in my account as a placed order. I had an email confirmation that I placed the order but it was no longer in my online user account. I emailed vitacost customer service with the forwarded order confirmation email asking where the order was. They never responded. A few days later I emailed again. They didn't respond. A few days later I emailed again. They didn't respond. I attempted the customer service chat window, it was useless! I called the 1-800 customer service number & waited for over an hour on hold. When connected with a representative she told me the order # shows "cancelled" in her system. I asked why and she said said "THE SYSTEM DOESN'T SHOW ORDER DETAILS". Then she said she could escalate the order issue to another department and the would respond in the future with why it was cancelled. Why would a customer service phone number lead you to a person who cannot see the details of an account nor help in anyway? That is very strange.

I would not recommend this company to anyone. It is unprofessional to cancel a customers online order and fail to communicate that the order was cancelled. How hard would it have been to send an email and tell me the order was cancelled and why? Then I could have bought it from another company instead of waiting a month and wasting several hours (including a full 1+ hour on hold) to find out it was cancelled but no one at the company knew why.

Its total absurdity.

Upon attempting to order a product, vitacost asked for all of my demographic information with the promise to give me 20% off of my order. I received the email that mentioned the discount but where the code should be in the email, it was BLANK. I called the 800#, and the rep (Erica) explains that it takes up to 24 hrs to retrieve the discount. I was ready to press the pay button right then and there. I realize this is just a way to get your demo info as a lead and possibly sell it to other parties. Why should I wait up to 24 hrs to get a code that you promised as a first-time user? Why don't you mention that upon signing up? Why must I give my personal information to you and you promise me something later? I have decided to unsubscribe and order elsewhere. Disappointed.

Continued receiving damaged items, often missing item. Needing to spend hour(s) on phone with customer service ( or sometimes LACK of service!) Today received a badly busted 1 pound bag of paprika, plus unordered item, PLUS missing ordered item. The list goes on for past orders-unusual to get an order that something isn't wrong! My advice is order from Amazon- no need to order $50 worth to get free shipping- plus hardly,if any price difference, PLUS 5% if using their card.

Can't log in, stopped trying for a few years. Tried again. They don't care. They do nothing. And their delivery provider leaves impossibly heavy delivery in mailroom at top of steep stairs, repeatedly, instead of to apt door in spite of clear instructions given by me to them. Think Vitacost would try to accommodate me on THAT if they can't even service problems with their website?

Spent two hrs putting items that showed up on website, it went trough and I even got charged. I received an email for delivery date and tracking. After few days Vitacost I for me trough email that 19 items out of 20 is out of stock. Huh?
They sending me only a can of coconut creamer for now.
I had plans to bake and cook for the weekend. They ruined my plan.
Vitacost if you don't have the stuff why you put it on website and why you allow people to waste their time. Are you going out of business?

They claim quick international shipping. I paid extra for shipping to Colombia South America. Package went to Germany then mailed regular mail from there. Took over 6 weeks. Customer service said call back after 75 days DHL had no record of tracking number. Package was received but frustrating process.

Very good pricing, never problems with credit card or delivery promptness. Their Vitacost-brand items are always great formulas, great prices and quality above average. Of course in the recent past, there were supply-chain issues (like everywhere else), but that's cleared up though some companies went out of business. I've been a steady customer for about 20 years. I rely on them, period.

Even though I live in a metro area where food allergies are accommodated Vitacost offers me easy, fast ordering and a wide variety of products. I hung with this business for that reason through the shipping problems I originally experienced and one or two unhappy customer experiences. To their credit they have always refunded my money and are constantly improving. Logistics have improved dramatically and I now receive my shipments in perfect shape and within 5 days sometimes sooner. If you have a special diet or food allergies this is a great place to shop. I also get cents off coupons and they frequently run sales. I can search for products that fit my particular diet so don't have to weed through things I can't eat. I've been shopping here for about 5 years and feel comfortable saying this business is terrific

Sent wrong items (packed with care by Maria R), called customer service and they were useless. As soon as I asked to talk to a supervisor, they hung up on me. Called back and supervisor Tracy told me that it would now be 7-10 business days to reship my items due to a "Bin search" that is Vitacost policy! Since when did their mistake become the customer's problem?

This company, Vita-cost are liar's and thieves. I accidentally made 2 orders of the same item and wanted to cancel within 12 hours on a weekend order. It states, processing orders are taking longer then usual, so, that gave me plenty of time to cancel the extra item. I was then told that it was already processed. I said " Really"? It hasn't even been deducted from my account or on hold and they already processed it? I told them to stop the BS and process the refund for the extra item. They don't want to give refunds for ANY reason. I've dealt with companies like this with the pandemic going on and I'm not buying that it's already processed and sent out because so many people have to wait a long time to receive mail orders. I'll never ever order from them again they can stick their products up their $#*!. That's the way I feel about them.

I was told a refund would not be issued because they are not accepting returns. The product All Max Leucine powder does not dissolve in water. I met their terms (purchase in US and request within 60 days of purchase) and yet they deny my request. According to their website, a refund was issued
And when I followed up one week later, I was informed of their decision. Nowhere on their website does it say "all sales final" or "we reserve the right to reject requests for refunds". They can choose to take items back but to refuse a refund of less than $60 is pathetic and bad business practice.

I've been a loyal customer of Vitacost for years, but I will no longer be purchasing from them. I stocked up on some supplements during a sale, and it backfired on me. I opened a Vitacost brand container, and the bottle was empty except for the cotton and silica gel packet. (I made a video while opening the bottle as it felt suspiciously light when I pulled it from my stash.) Vitacost won't do anything about it because my order was over 60 days old. Very disappointing.

I normally don't write reviews but I get tired of companies using every excuse to not deliver their products and have bad customer service. I'd give NO stars for Vitacost if I could! I've waited weeks for a box of simply items and still waiting then just today after another round of excuses as to why I've not yet received my order I get an email from Vitacost saying one of the items I ordered weeks ago and they had said was on its way is out of stock. Yet they took my payment weeks ago and also I paid for shipping! Bad customer service and horrible excuse for a company in my opinion and I will never order from them again.

I have been a loyal Vitacost customer for at least 15 years. Today was the final straw -- I received an order with two liquid items (coconut milk) completely demolished, soaking the package and destroying everything else in the order. After spending an hour cleaning up this mess, I tossed everything that was destroyed out and contacted Vitacost for a whopping refund of $5.00. Get this: no picture, no refund. I explained to the customer service person that everything was in the dumpster, and she said 'no photo, no refund.' My response was: after spending thousands of dollars with your company, you want me to go to the dumpster to take a photo?' No thanks. I'll never order anything from them again. I hope this review steers any potential customers away from this company. They do not value their loyal customers.

They cancelled one item from our order that turned out to be out of stock. However, they did not credit the full amount of the charge back, for no obvious reason. I communicated a number of times by email and attempted to call unsuccessfully, and they did nothing.
In addition, one item was shipped in a bag with no cushioning and it arrived totally smashed, while two other items were left off the shipment entirely with no explanation and no credit. STAY AWAY!

The shipping company, Veho, Vitacost uses is incompetent. Cannot make deliveries during regular business hours. Veho customer service contact is by text message only. Veho still has my items after the first delivery attempt 5 business days ago.

This site is a total scam. Stay away from it!

On their site, they claim "Order by 1 p.m. & receive your order in 3 days!*". However, I placed my order, and they still have not shipped out after 48 hours, even though I paid for upgraded shipping!

Their "online chat" is broken and does not allow you to enter text on Safari or Chrome. The customer service line has such a long wait. I would never use them again.

Haven't been able to reach anyone from vitacost.com or the company they used to ship my order. Their site is now conveniently experiencing "technical difficulties" when I attempt to use the Contact Us as well...

Save your money! Shop and surf elsewhere!