Wine Insiders Questions & Answers

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Here’s what consumers have asked with answers from Wine Insiders staff and previous consumers.

9 questions answered
11% answered in 1 day
Question:

How do i get a replacement or refund for a very bad wine. i have 2 bottles of same.

Answer:

Hello, Carol, I apologize for that, what we can do is either provide you with a credit or a refund for those wines depending on the form of payment, there would be no need to return the bottles that you have. Please let me know what you would prefer to do. WIne Insiders

By Maxwell E.,
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Question:

Philip h is a condescending nobody - treats customers like idiots.

Answer:

Never had that issue., I have called them maybe a dozen times.

By michael m.
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Question:

Can i call my order in to wine insiders?

Answer:

A: Absolutely! Feel free to give us a call Customer Service (800) 615-7304 Monday through Friday 9:00am 8:00pm EST.

By Christa T.
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Question:

What made you choose wine insiders over similar businesses?

Answer:

It is not a membership and you can order whenever you want and the prices are usually the best

By Michelle R.
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Question:

How long does shipping take

Answer:

No more than 5 days it depends on when you order it if that lands on a weekend but I usually get pretty quickly

By Michelle R.
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Question:

Do they let know if a wine is out of stock before they ship it so it can be substituted or canceled?

Answer:

When you are picking your bottles, it clearly states when no longer available. Never had a substitute sent.

By Cynthia P.
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Question:

If a bottle of wine is missing from an order is it replaced?

Answer:

They are quick to fix any delivery problems. We had two errors with Fedex and Wine Insiders responded immedistely to our satisfaction

By Max W.
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Question:

Answer:

This is a very good price. I wait until they offer a price like this and then order wines that I have previous found to be very good. So take advantage of this deal and order a selection. Keep notes of what you like and reorder it the next time a deal like this comes up.

By Andrew S.
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Question:

Can i call my order on the phone?

Answer:

Yes, you can order by phone. I have done it several times

By michael m.
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Can’t see your question? Ask to get answers from the Wine Insiders staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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