They are quick to fix any delivery problems. We had two errors with Fedex and Wine Insiders responded immedistely to our satisfaction

Yes, that is my understanding. Once I received an order and two of the bottles were not what I had ordered. I called and they immediately sent out the correct bottles and advised that I should just keep the other two. Very nice.

They will take care of any issues quickly and fairly

Hi Gail,

I'm so sorry to hear about that missing bottle! What we can do is either provide you with a credit or a partial refund for the wine that is missing in your shipment. Please provide your order number and let me know how you would like to proceed.

Kindly,
Wine Insiders