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Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 1st among Wine sites.
This company does not typically respond to reviews
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble.
They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee.
Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
Tip for consumers:
Run away
Products used:
Sean Brennan
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Order Details
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Order#: 2003188
Date: 10/22/24
Status: Unfulfilled
Product
Quantity
Price
Expiring Credit Case 10222024 - red
Expiring Credit Case 10222024 - red
1
$113.88
Subtotal:
$113.88
Shipping:
$2.95
Tax:
$12.70
Total:
What a joke! Prices are not back to the way they were. They would be average 50% off original so called your high price set at $29.99. Now you are lucky to find a price that's 20% off your high original price. You may get some new suckers to pay these ridiculous prices on wine no other retail carries but old customers like me know your scam. Large corporations only exist for their CEO and stock holders.
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
Hi John,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with our service. We appreciate your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Originally ordered wine on 4/24. This was after the company revoked my original order calling it a 'glitch'. I agree with other reviewers that this felt very much like a bait and switch gimmick to get addition customers. I've emailed the company asking for some sort of ETA on my reorder but to this date I've not received any information. They have promised tracking numbers on at least two occasions but never delivered on these promises. The company has been responsive to emails but not really given any tangible resolutions. Fairly disappointing experience.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Andy B.,
We sincerely apologize as it truly was a system glitch, and we had to cancel all of the orders that processed erroneously. As it is shown in our terms and conditions, in an unlikely event of an error occurring we would cancel the order and immediately refund any erroneous orders. An email notification was sent out with the correct offer which also included a gift for the inconvenience.
Sincerely,
Wine Insiders
Placed two orders for a half case of wine priced at $21 a piece. Checked my tracking the next day to make sure I was home to accept delivery and both orders were cancelled (with no other notification). I called customer service to see why and was told that their was a pricing mistake on their website and they would not honor it. My two options given to me were 1. Pay full price for the sets or 2. Cancel the orders and receive a refund in 3-5 business days. Zero accountability for faulty advertising or an effort to at least make it partially correct.
Attached is their attempt at rectifying their false pricing. Basically, more money for them and not close to making anything right.
Attached is what they sent me once my review went live here, a $25 certificate for a combined $56 pricing error. Not remotely equivalent.
Tip for consumers:
Be mindful of what you order and the pricing once it ships.
Products used:
None
I have been a loyal customer for a few years and will remain so. Easy to order, great promotions, delivery prompt and well-packaged, lovely variety and fine wines. Huge perk is free shipping if ordering 6+ bottles.
Tip for consumers:
Watch for their promotions which are incredible!
Products used:
All of the wine I ordered
Hi Caroline,
Thank you for your exceptional rating. We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support through the years.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Been buying your wine for five to six years now. The choices are great. You can pick what you want. I never had a problem. I love the free shipping.
I told friends how good it was and they in turn bought from Wine Insiders as well.
Hi Linda V.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com
Sincerely,
Wine Insiders
I purchased the introductory six bottles (reds and whites). Given the low price coupled with the disappointment of receiving mediocre wines from a few wine clubs that I subscribe to, I didn't expect much insofar as taste and quality. I was pleasantly surprised with the bottles that I've tried so far and will definitely be ordering in the future. It is worth noting that this is not a wine club. There is no obligation to buy after your first purchase, which is a plus for me as I'm on the eve of breaking up with yet another wine club. And did I mention fast free shipping and coupons off of future orders? Yes, please!
Products used:
Fall wine box.
Hi Ayan,
Thank you for the great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I use this website all the time to stock up on fun wines. They have good prices and good sales and shipping is always fast. Never had any issues with delivery or broken bottles. Watch out for deals and you'll walk away with a bunch of wine for not a ton of money.
Tip for consumers:
Put up with the emails and you can walk away with $6 bottles of wine if you pay close enough attention
Products used:
Wine wine and wine
Hi Derek,
Thank you for the great rating and positive feedback. We value your input and continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Always skeptical the first time buying something sight unseen. These Folks deliver. The wine selection is HUGE. Pick a country and they most likely have some wine from there. And not just any wine, we have ordered about 5 times - meaning around 70 bottles - and have had maybe a couple that we were not fond of. Great Product, great service, great prices. What more could you ask for!.
Try it, you will not be disappointed
Tip for consumers:
They know their wine, you will not be disappointed.
Products used:
Wine and more wine
Hello Mark,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
We have been a member of one of their clubs for several years and have rarely been disappointed. Their wines are always decent and sometimes spectacular but equally important, their pricing and shipping costs (if any) are always very fair. I still purchase wine at our stores locally in order to support the community businesses (especially during the pandemic) but candidly, the prices and always better through Wine Insiders. Finally, the also had frequent specials that make it hard to pass up.
Hi Gregory, Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service and are enjoying the selections. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
WI's customer service was awesome. I'm not someone to call a company and complain (not do I frequently write reviews) but I was aggravated when twice in a row my wine orders included expired coupons for my next order. I called customer service (Al) who provided me with an extension on my promo code and escalated the issue to ensure the warehouse was aware of their error and to correct the issue going forward. At one point, my cell phone cut out and me and Al were disconnected. Incredibly, he called me back in order to continue our call. When does THIS ever happen?! (Never). Oh yeah, the wine is fabulous, the prices are good and delivery is super fast.
Hi Donna H.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that we were able to turn your experience around. If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Wine Insiders gave us a wonderful beginning to their offerings. We were enticed by a Groupon discount and easily purchased 15 bottles of random, but fine quality international wines. I am not put off with the fact that some wines may not be "international" as the selection is random and the US does produce some fine wines. Delivery was our only downside as the estimated date was changed twice, but it is understandable in these (pandemic) times. Even with the changes, we received our shipment within five days. The selection has proven to be very enjoyable to date and we will definitely be a repeat customer. We easily recommend Wine Insiders to others!
Tip for consumers:
Be flexible with shipping times, as an adult (21 or older) must be present to accept home deliveries (other options are available, conveniently, too!). Just plan accordingly and all is well.
Products used:
We purchased the International 15-bottle case.
Hi Michael,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I've been a customer over the years, and they are terrific to do business with. Huge selection of terrific wines, great specials, super fast shipping, very careful packaging. Really a class act. I love rose, huge selection!
Hi Margie,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I have purchased from Wine Insiders for several years now and am really happy with the company. I get great wines at great prices. My friends often ask me where I got such a great wine. Shipping is free at 6 bottles, although I usually buy more and enjoy a free gift as well. Plus, they have a satisfaction guarantee. Once I received a bottle that neither my husband or I liked. I contacted them and they refunded my money. Easy website. Quick delivery. Just really pleased with Wine Insiders!
Hi Maria,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience and are always here to assist you with your future wine needs. We sincerely value your input and continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Wine Insiders is fantastic!
They offer awesome wines at affordable prices -
And this Holiday Season they offered a wine advent calendar that was just delightful!
I always enjoy trying different wines and this is a great way to do so, especially with free shipping on top of it!
Products used:
Wine
Hello RJ,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have been a customer of Wine Insiders for several years and use this site to keep my cellar well-stocked. It is NOT a subscription service so you don't have to take regular deliveries of decline shipments. You just order when you are ready. Finding what you are looking for is easy or they offer periodic specials where they will send you a curated order so you can try something new. Shipping is easy and arrives quickly. You can also have it delivered to a drop-off location where you can pick it up on your schedule.
Tip for consumers:
They have periodic specials during the year and also will select curated shipments for you if you want to try something new.
Products used:
I have ordered several cases of wine from this site.
Hi Greg,
Thank you for the great rating and positive feedback. We value your input and continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
It's not often that a company does what it says it will do. Wine insiders does and they have a great selection at a good price with free shipping on most orders. Thank you for everything. Wine shopping made easy.
Products used:
Pinot Noir and Cabernet Sauvignon
Hello Tim
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have been purchasing from Wine Insiders for several years now and am very pleased with them. Wines are priced well below what I would pay for the same quality at the liquor store. I have never had a bad bottle and my delivery has been packed well and arrives extremely fast. They are easy to reach by phone, know their product and are very pleasant to talk to.
Hello Dennis,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Have been using wine insiders for years, even before they changed their name. Fast delivery, reasonable prices, many choices of wines, what more can one ask for from a wine supplier? These days who has time to go to a store and read the labels and carry wine bottles home on the subway? I for one prefer the convenience and wine insiders never disappoints.
Tip for consumers:
User friendly. Get wine fast.
Products used:
Wine.
Hi Tammy,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have had experience with several wine clubs. Wine Insiders allows me to try an interesting variety of products without having to sign up for a monthly commitment. Their offers are great and they provide useful information for choosing what we need. I am very happy with the service and with the products.
Hello Felisa
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
My company also offers Wine Insiders as a good source of wine for our staff. While I have been mostly pleased with what I have received, I would like to see more Riesling choices. Not everyone loves only dry white wines. Thank you. Michelle K
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Michelle,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs. We've recently added a few more Riesling selections to our website, we hope you get a chance to try them and enjoy!
If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
I was referred to them by Groupon and tried their Red Wine sampler offer. First they slam you with an extremely high shipping price, then they take forever to send you the wrong bottles of no-name wines. In my selection there were 4 whites which I did not order and all the red were duplicates of another. So, I made this known and "Philip H." took my "case". His "solution" was to get me a credit on my next order. Seriously? How would this condescending twat think I'll ever order from them again? So I donated the whole shipment to the homeless so they will have a great New Years part. Horrible. Stay away - I wish I could warn more people.
Hey Maurice - Thanks for reaching out and apologies for the poor experience! Orders using promotions purchased from third party sites such as Groupon require us to charge for shipping based on their terms. We actually offer free shipping on 6+ bottles when you order directly through us. Also, Groupon reserves the right to sub wines if they are out of inventory. By ordering directly through us, you would've avoided all of these issues. We apologize once again for any inconvenience this caused you.
I've been a customer for several years and was mostly satisfied. Sometimes the wine selections were sparse, but generally it was fine and the prices fair. Recently I discovered they have been overcharging the sales tax for my location. When I reached out to customer service, they credited one order only. I asked if they could fix it for future orders and was told they could not. Very poor customer service. I will have to reach out to my state attorney general to receive reimbursement for the years of overcharges. Check your taxes carefully if you order.
Hi Kelly,! Thank you for getting in touch, and we deeply regret the inconvenience you experienced with the overcharged sales tax.
Please be aware that this is not something we want to happen to our customers. The agent who assisted you could have explained that the sales tax is automatically calculated by our system. If customers disagree with the charge, we can manually adjust it for the current order. However, the system won't automatically adjust it for future orders. Customers can contact us to request a manual adjustment for future orders.
To compensate for this inconvenience, we would like to offer a 50% refund on your current order. Please confirm if you agree with this resolution by calling our customer service team at (800) 615-7304, Monday through Friday from 9:00 am to 8:00 pm (EST), and Saturday and Sunday from 10:00 am to 7:00 pm (EST).
We apologize once again for any trouble this may have caused. Have a wonderful day and stay safe!
There are wine stores and many wine clubs. None of them beat Wine Insiders. I've been a customer for many years and I exclusively buy my wine here. I have a collection of over 150 bottles, and I keep adding to it whenever I see something new on their site. The prices are unbelievable and the selection is enormous. I take pictures of labels of wines that I really like so I can be sure to order more of the same in a future order. Free shipping, great prices and an unbeatable selection. What's not to like about Wine Insiders? If you're a current customer you likely know what I mean. If you've never tried them, I suggest you do. You won't be disappointed.
Products used:
Wine, wine and more wine.
Hi Benjamin, Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Gain trust and grow your business with customer reviews.
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Hello Dennis! Thank you for sharing your feedback with us. We truly value your perspective as a long-time customer, and we apologize if recent changes in our pricing have caused disappointment.
We understand your concerns regarding recent changes in our pricing structure, and we sincerely apologize for any frustration this may have caused. Wine Insiders aims to make shopping for great wine convenient, fun, and affordable. While traditional retail pricing includes markups for marketing, advertising, and store operations, we bring you comparable wines for insider pricing by cutting out the middleman and delivering wines directly to you.
Despite our efforts to provide the best wines at great value, we apologize if our pricing exceeded your expectations. We frequently offer exclusive sales and heavy markdown offers that bring our wine prices to an all-time low. We want to assure you that we are constantly evaluating our pricing structure to ensure fairness and transparency for all our customers. We appreciate your candid observations and understand your concerns about the perceived decrease in discount percentages.
If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to our customer service team at info@wineinsiders.com or call us at 800-615-7304. We are committed to making improvements based on customer input, and your comments will aid us in this process.
Thank you for your continued support and for being a valued customer. We look forward to the opportunity to address your concerns and regain your trust. Have a wonderful day and stay safe!