Dear Zohra,
We regret the inconvenience or frustration that your experience has caused you.

Please note that we are a proper registered company that has been around since 2007.

We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer.

If any question, please email to support@zaful.com.

Best Regards
Zaful Customer Service

They are thieves for sure. Best is to write reviews on them and hopefully people will stop getting sucked in by this nefarious company.

SO BAD. Even on THIS forum they said "we will contact you and fix the problem" then they contacted me and this time instead of saying take pictures of you wearing it they said "lay the garments on the ground, get a measuring tape, measure all angles of the product and get back to us with it." TOTAL $#*!S. I reported them to the BBB the other day.

I believe they are operating under several different company names which is something companies here in the US do when people figure out they are fraudulent. Zufal, Sammy Dress, Rosaegal, They're all the same. I believe they're are other companies attached as well. People just need to keep spreading the word and sharing their experiences on social media and after a while people will start to realize that these companies are nothing but a big scam. The reason they get away with it through PayPal is because your getting "something" from them. It may be complete garbage but your getting it. I didn't go through PayPal but if people start reporting them to paypal as a scam maybe they'll stop people from purchasing from them. Hope this helps, Good luck!

After posting my awful review of them and emailing them countless times they offered me a replacement. I must be honest about this and tell you that the item was really lovely and well worth the money. It doesn't fit as it is so small but hey ho. I can give it to a friend. At least I got something for my money. A big lesson. Don't go there again!

Be persistent and demand your refund which I eventually got, then I unsubscribe from their site. Dont want to have anything to do with them. AVOID AVOID

They are registered as an overseas company. So they can have a difficult return policy, get visa to charge POS fees, send cheap bogus clothing in lieu of that ordered and other skanky practices.

Do not buy from ZAFUL!

Seriously, Im not even sure how they are still allowed to do business. I tried to get my money refunded throigh paypal, and they want to give me a partial refund, which is not even half the amount I spent. Its horrible.

I continually ask myself the same question, Zohra B. It's really unacceptable. I can't believe Facebook still posts ads from them. They are ripping people off in broad daylight.

I wish I read these reviews before spending $13.00 on a worthless purchase. I know to some people $13 isn't a big deal, but it's not just money, it's trust as well. I am now skeptical to buy anything online. I know Zaful is an exception, but still.

For one they are in China. Non American. And secondly, if you look closely... the product is dirt cheap and the shipping cost is most of it included in price. So it's more expensive to return... nobody wants to pay the return and they win. When I received my products it was priced a quarter of what I thought. The other 3 quarters was shipping. They are con artists.

I actually got what I ordered and the quality was not bad. That's how they suck people in I'm sure. Because not all orders are bad. I talked to customer service and they were very helpful and timely.

Couldn't agree more with every single person who has commented here. We've just got to spread the word. I returned goods but they insisted on a tracking number but the cost of tracking was the same as the goods so I just sent via normal post. Funnily enough I haven't heard anything. I will keep fighting but ive told everyone to steer clear of this terrible company. Absolutely terrible on every level from product to customer service.

I believe it's because they are in China

First of all I did not receive half of my items. Please read what I said before making sure how comments. Of course the quality is bad that's why they are so cheap. The thing is when you make a complaint you speak to different to people over the duration of the issue (I spoke to 5). Each time I had to re-explain my issue. They said the reason why I didn't receive the second half of my items is because it was my post offices fault or because I gave them the wrong postage without realising I received the first half of my order fine. I am in the right to complain. Anywho I went through PayPal to get my money back and they helped me. Even after I got my money back Zaful still had the nerve to email me and blame me (for something that was cleary their fault) that I should pay for shipping to have the second half of my items delivered. That my dear is poor service. You're lucky that you received good service. Wait till you don't receive an item then you'll see what they can do.

I believe Madeline probably works for them so is sugar coating it for them. It is a scam for sure.

Same here as far as ab offer of a different item... Im about to re order and see if i get it. If not, I'm completely done with the company and will write back reviews on the facebook website to warn others. So, we'll see how this goes. I will givean update on the reordered item. I've also shopped on Sammy Dress, and haven't had any problems...
Janice

I don't know how they get away with it but it is extremely frustrating. I sent in a request to return my items and they told me that they would give me a $9 store credit. I spent $84 at their store and they are going to give me store credit to get more poor quality things - no thank you!

I was given an email to resolve my issue. NOBODY ANSWERED. Personally, I am going to contact a Chinese Government official and make it clear that Zaful is giving their country a bad name. Email for the UK is - Email: press_uk@mfa.gov.cn If you Google 'Chinese Embassy (your country) you can visit the page and choose 'Contact us'...

I honestly have no idea! It's completely absurd. I wonder if the ACCC can do anything, even though they're only an Australian consumer regulator... might be worth looking into

They're sweatshop owners. They get away with it because they operate in countries where the laws are less restrictive. They couldn't care less about the people buying their products.

We paid. We accepted the transaction. There's not a lot we can do except never shop with them again and try to ensure none of our mates shop with them.

And as for Madeline D's smug little comments about not expecting Dior, we didn't. I don't know about you Madeline, but my bloody clothes were UNWEARABLE. As in the halter, which is non adjustable, hangs to my stomach. The straps are so long my breasts are completely exposed.
And as for the tracking, I opted for it too. And it redirected me to a site that is ENTIRELY IN MANDARIN and a tracking number that doesn't work. Not on their site, not on the Australia post site, nowhere.

So Madeline and the like, you had a good experience. You were lucky. Don't crap on the rest of us and try to blame our alleged impatience and high expectations for failures that are obviously on Zaful, not their customers.

Who knows. I gor my money back by disputing with PayPal, and they did not ask for item back. Also posted a lot of negative reviews on internet. Lesson only order from well known cmpanies. Have had similar problems on Amazon

Right! There has to be a way and if there is we're def going to figure it ou! Think about it; if they can get way with not sending my package $27, then they do that to 1000 people which is not that many considering their business, that's $27,000 they get for nothing!

Isn't that crazy that this is acceptable... After leaving nasty reviews anywhere and everywhere possible they finally gave me my money back... fight fire with fire...

Zaful gives you several shipping methods and include an option to track your package and get insurance. If you take the free option and they send it on a slow boat from China, that is your choice. So far I have received all my orders. I live in the USA and choose "standard" which includes tracking. As far as quality, what do you expect at these prices? Designer high end goods? I think not. These are trendy fashions. Don't expect Dior, and you won't be disappointed.