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on 3/20/19Hi Taquitta,
We're sorry to hear about the trouble that you're having! If you haven't done so already, we would recommend signing up for a free Zazzle account so your personalized designs are saved as you're designing. If you would like assistance with designing, please feel free to reach out to our Customer Care Team.
https://help.zazzle.com/hc/en-us/articles/221463567
Thank you,
Kevin