Zazzle Questions & Answers

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Here’s what consumers have asked with answers from Zazzle staff and previous consumers.

168 questions answered
33% answered in 1 day
Question:

I am trying to place an order which was declined from bank. i called bank and was told trying to take 90.!! and my order shows 73.95. the site said made and shipped from united states ????

Answer:

If you ordered off of the incorrect domain, this may be the reason you are seeing a price difference. Please direct message us your order information. Thank you, Terri

By Zazzle S., Zazzle Support
Question:

My order was promised around &15 dec 16. it's now early 6th jan 17 no order has arrived. checked shipping status & shipped 29th nov 16

Answer:

Hi Pauline, If you could please personal message us your order information, we would love to assist your further. Thanks, Terri

By Zazzle S., Zazzle Support
Question:

Would like to know if fleece blanket will bleed colors if washed. ? thank you

Answer:

Hi Joyce, Please follow these washing instructions for the fleece blanket for best results, which is also indicated on the product page: -Machine washable, gentle cycle, mild detergent -Tumble dry low Thank you! Christine

By Zazzle S., Zazzle Support
Question:

Can you wash the product without the print bleeding ? thank you

Answer:

Hi Joyce, We utilize a sophisticated print technology which allows for a very flexible and accurate rendering of customer designs at a fraction of the cost you might pay for custom items at a standard print shop. As an intricate part of our time-tested production process, each printed design is treated to fix and protect the image from the elements. As with all print mediums, however, colors and images are not totally invulnerable to high levels of wear or heat, and frequent exposure to either will accelerate deterioration of any printed image over time. To prolong the life of your product we recommend the following: 1. Turn apparel inside out (so that the print is on the inside) before washing 2. Wash in cold water 3. Hang dry Thank you, Christine

By Zazzle S., Zazzle Support
Question:

Ordered 5th december will it come in time for christmas?

Answer:

Hello holly, I am so sorry you haven't received your order yet. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you please send us a private message with your order id number and we will look into it for you. We look forward to assisting you further! Thank you, Christine

By Zazzle S., Zazzle Support
Question:

I'm concerned about getting my gift in time for xmas. based on ratings you struggle in this area. can you guarantee delivery on time?

Answer:

Hi Michael, We can never guarantee a delivery time, however, our team is working diligently to get all orders our ASAP. If you haven't placed your order yet, please review our shipping times here: https://www.zazzle.com/shipping+deadlines If you have placed an order, please message us your order information and we can look further into it. Thank you! Christine

By Zazzle S., Zazzle Support
Question:

On december 4 i ordered 5 items for christmas gifts. you took my money quick enough. today is dec.16 and i still haven't received anything. it appears you haven't even shipped my purchase yet. maybe it would be quicker to return my money.

Answer:

Hello Bill, We are sorry to hear this. Can you please personal message us your order information so that we can assist you? Thank you, Terri

By Zazzle S., Zazzle Support
Question:

How long does it take to receive custom magnets after placing the order?

Answer:

Hi Abbie, Currently, our magnets take 2-3 days to manufacture before we queue them up for shipment. For estimated dates on delivery, you can look here: https://help.zazzle.com/hc/en-us/articles/219589388-Shipping-Info#Turnaround Thank you! Christine

By Zazzle S., Zazzle Support
Question:

I've placed orders for about 6 items on november 25. i haven't received any. one of the items isn't even showing the shipping details anymore. i need all my items asap. what can i do? why are tshirts taking so long to print 3 words?

Answer:

Hello Bushra, I am so sorry you haven't received your order yet. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you private message us your order ID number so we can look into it? We look forward to assisting you further! Thank you, Christine

By Zazzle S., Zazzle Support
Question:

Hello my name is swafiya. i have tried to order twice now but whenever i reach to the confirmation of my creditcard details my basket is emptied and my order doesn't go through? each time i add things to the basket and try to proceed to the payment it takes me back to the homepage and nothing has been purchased?

Answer:

Hello Swafiya, We are so sorry to hear about the difficulites your'e facing trying to place your order. If possible, can you please message us your e-mail and phone number, and a member from our Order Placement Team can help place the order for you over the phone. You can also give them a call at your convenience. They can be reached at 1-877-893-8935. We look forward to assisting you further Thank you, Christine

By Zazzle S., Zazzle Support

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Typical questions asked:
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