Zazzle Questions & Answers

Hi Alison, I apologize for the delay in receiving your order. If you can provide us with your Order ID information, we will gladly further assist you. Thank you, Tram

Hello Laney, I am glad to hear you are interested in being a Zazzle Designer! We do not charge a fee to set up a store on our site. Please reference our site to get started: https://www.zazzle.com/sell/designers Thanks, Tram

Hello Rebecca, You are welcome to cancel your order for a full refund (to the original form of payment) if your order has not shipped out yet. If the order has already queued for shipment, we can still assist you with a return process. Please reach out to our Customer Support team for assistance with this process, if needed. We can be reached at social@zazzle.com or you can give us a call at 1-888-892-9953. Thank you, Tram

Hi Dominique, I apologize for the delay in receiving your order. If you can provide us with your Order ID information, we will gladly further assist you. Thank you, Tram

Hi Miranda, We're sorry to hear your order hasn't shipped yet. If you can provide us with your Order ID number, we'd be happy to look further into this for you. Thank you, Christine

Hello Tania, Congratulations on your wedding! Invitations can typically take 24 hours to manufacture. Since we are a print-on-demand company, all of our products require a manufacturing time before we queue them up for shipment. We can never guarantee delivery as some variables (such as high volume orders, image complications, or adverse weather conditions) may extend the turnaround time and delivery. With that said, you should see an Estimated delivery date listed above the 'Add to Cart' button, along with a link for Shipping options. This will give you an idea on when you can expect your order. Thank you, Christine

Hello Guadalupe, Our invitations automatically come with our standard white envelopes. Our RSVP invitation cards also come with standard white envelopes. We also have custom envelopes that are ideal for RSVP purposes as you can have your return address printed on them. We also offer return address labels if you want to consider those instead, pending on the time-sensitivity of your order as all of our products have various turnaround times. Thank you, Tram

Hi Joyce, Unfortunately, we currently not have an option to have individual addresses printed on our custom envelopes as they have a minimum order of 10 envelopes/customization. We will be sure to pass off this request for future consideration though. Thank you, Tram

Hello David, Typically, the only reasons that you would be unable to post an item for sale is if you did not create it from the "Create Your Own" tab, or if the item is out of stock. Could you please personal message us your Zazzle Account information so that we may assist you further? Thank you, Terri

Hello Dave, We have an order placement team here to assist with phone orders. On the product page, at the very bottom, typically on the right hand side there will be a "Product ID Number" under "Other Information". Please have that ready when you give our team a call. They can be reached at 1-877-893-8935, Monday through Friday, 9:00 am to 5:00 pm, PST. Thank you, Terri