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on 8/27/13I actually did cancel my order, ten days after placing it. Zulily credited my account within 24 hours, no questions asked. I just went onto 'orders', checked that the items hadn't been despatched, e-mailed 'customer service' with details of items and said that as the stuff hadn't been despatched would it be possible to have a refund. They gave me my money back into my account within 24-hours. You have to check first - once the goods are on their way to their UK despatcher, it may be too late. My items hadn't left the manufacturer; I think that's the criteria.
I stopped ordering after I got a purse that looked like it was made of craft foam. To date I have been able to find anything they offer or better by checking other websites that have actual return policies. I didn't mind the wait I minded the crap in the box when it arrived. Clothing was a hit or miss and the few times I ordered clothes they were not the correct size or even the brand ordered.
I experienced inaccurate sizing enough times that my rule of thumb now is to never order clothing from Zulily unless it's a brand I know and have worn before. Period. That's the only way to avoid spending money for essentially nothing. This means I don't buy many clothes from them, since most of their clothing is obscure brands that no one else even carries.
Obviously the shoes are for children who's feet have been bound (an old custom). Returns can happen, but each pair of shoes will need to be sent separate and to a different address, AND it will end up costing you more than you paid. Lesson learned... donate to your local homeless shelter.
I had negative experience with this company as well, I canceled my account with them because of it. Due to promise of receiving a refund from them that I never received. Baby items that I ordered from them were great, but when I ordered some things for myself not true to size even after following size chart and knowing my size as well didn't help. Good luck!
Orders placed on the Zulily site must be fulfilled by the original manufacturer first, before the items are even shipped out to the customers. Zulily does not stock an inventory of items they have available for sale. Typically, 48 hours after a sale ends, the mfg ships the orders to Zulily's warehouse, at which time their customer's orders are processed and shipped. Shipping via UPS ground by either party can add up to 20 days in shipping time... which explains the massive shipping delays.
Concerning poor quality, Zulily ships out to its customers exactly what they receive from the manufacturers advertising on their site... Z is simply the middleman.
To all those complaining about the extended shipping times please read this.
Zulily clearly stated the expected timeframe of the orders in a nice, easy to understand infographic. A few weeks is about standard for this type of site. To summarize how these sites work:
1. A manufacturer, liquidator, wholesaler etc. notifies Zulily that they have some merchandise to sell at a very low price.
2. Zulily puts the sale up on their website.
3. Once the sale is over Zulily totals all of their orders and places the aggregate order with the supplier.
4, The products are shipped to Zulily.
5. Zulily repackages the products and ships them to the individual customers.
This process takes time but is fully disclosed. Thie is the price you pay for such a good price. It's your choice whether to participate or not - do not order from Zulily and then complain about their process.