Zulily Questions & Answers

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Here’s what consumers have asked with answers from Zulily staff and previous consumers.

194 questions answered
25% answered in 1 day
Question:

I received a tunic top but don't care for the look on me nor the fit. how do i return this item? debbie futrell debbie.b.futrell@gmail.com

Answer:

Idk, go ask zulily! And don't give out your email in public om a website or you will get spam and phishing, OF COURSE.

By ms n.
Question:

Hi, i ordered a black sleeveless maxi dress, i dont care for it. can i send it back and how do i go about doing that.

Answer:

Why aren't you going to the zulily site to ask THEM? Why are you asking the people on sitejabber?

By ms n.
Question:

In 2017 how many people gave bad reviews for the wrong size because they didn't check the size chart even when they were refunded thier money.

Answer:

WHY ARE YOU ASKING THIS? Since zulily never refunds money! And even though thier size charts are sometimes meaningless.

By ms n.
Question:

I have been reading reviews for zulily . unfortunately the reviews are not good and i have just ordered two quilt sets from zulily . i'm worried now.

Answer:

I have also purchased quilt sets, decent quality and great price. You will need dust ruffles, as they are comforter size.

By Miriam H.
Question:

How do i get a return label to mail back 2 pairs of shoes that don't fit?

Answer:

You can go online to your Zulily account and pull up your transaction history. From there under each item in a particular transaction are two options, one to review the product and the other to return. Click return and you will be forwarded to a page that should walk you through step-by-step on how to print a return mailing label from your printer. If you do not have access to a printer I would advise calling customer service as I believe they will send you one once you have requested. Hope this helps!

By Lynn S.
Question:

Answer:

Call them they are easy to work with. I had a similar situation with great results.

By Pamela R.
Question:

Phone number for customer service to get return label

Answer:

Zulily cust service 877 779 5615 good luck

By Carol R.
Question:

Hi, i would like to return a package. i have not opened it and do not want it. i am having trouble with sizing on out of country orders. how do i r

Answer:

Very difficult to next to impossible to return for refund. They will give you a hard time and tell you they will give you a credit towards next purchase.

By Patricia C.
Question:

Phone number for zulily customer's service to get return label.

Answer:

I needed to return two items what do I do

By Dawn B.
Question:

Phone number for customers service to get return label.

Answer:

877 779 5615

By Carol R.

Can’t see your question? Ask to get answers from the Zulily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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