• 123Ink.ca

123Ink.ca

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Overview

123Ink.ca has a rating of 1.8 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 123Ink.ca most frequently mention customer service, and toner cartridge problems. 123Ink.ca ranks 74th among Printer Ink sites.

  • Service
    14
  • Value
    12
  • Shipping
    13
  • Returns
    10
  • Quality
    12
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
6
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How would you rate 123Ink.ca?
Top Positive Review

“This company offers unbeatable price”

susan o.
2/28/14

This company offers unbeatable price. I prefer compatible ink and toner cartridges, because I don't need OEM. Some times I will buy accessories for my cellphone and electronics, the delivery is punctual.

Top Critical Review

“Faulty house brand tonert-sketchy firm (stay away)”

Fabrizio C.
3/26/24

I ordered house brand toner for my office. I have a 2023 laserjet canon all in 1 printer, scanner, copy, fax. The toner did not work! They refused to exchange it. I made the mistake to order the original toner also with 123 ink and that's when things took a turn for the worse. They sent me another house brand toner set along with the original brand. They refused to take it back and they also sent the invoice for this un ordered item to collections. I have personally spoken to the 123 manager and he repeated multiple times that he won't take it back and that he doesn't care if we want the house brand or not because the deal is done. I've sent this to my legal department and it's taking dozens of hours. This company is a disgrace and should face legal consequences. I spoke also to canon Netherlands and they knew very well of this fraudulent company. It's not worth the savings to run so much risk. Not to mention the printer is damaged from their ink and the guarantee is void. Hands down the worse experiences in my 15+ years experience buying toner for an mid size office.

Reviews (85)

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customer service (22)
Thumbnail of user jassiel
Canada
1 review
5 helpful votes
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February 27th, 2014

I had an old printer left from my room mate and ordered the compatible ink from 123inkcartridges. Delivery is quite fast, and it works well. I know the quality of OEM well be better, but for a student to print some article or paper work or coupon, I didn't find big difference.

Cause the good experience on 123, I ordered some other products like hdmi cable and camera bag also from them. So far without any problem.

They are having more and more products now, sometimes I even picked up gifts from it to my friends.

Thumbnail of user harryc71
Canada
2 reviews
1 helpful vote
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August 15th, 2017

I ordered on line on Tue. 10pm and the parcel came in my mail box on Friday less than 72 hours, happy with the ink compatible quality, excellent price of package of 2 I saved over $100. I hesitate for a long time to order after consulting friends about this company, I have no question so far to use them again in the future.

Thumbnail of user jonesm21
Canada
1 review
2 helpful votes
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January 24th, 2016

I was searching for cheap toners on google for the past months and 123ink is where I found, the price was cheap, shipping speed is very fast, basically you order in the night and you will expected to receive at the next day, had ordered from them a couple of times and never get a single issue from them, would share!

Thumbnail of user cindyy18
Canada
1 review
4 helpful votes
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April 2nd, 2017

Shipping is like rocket speed, products online are easy to find and locate. I take half point out because the order packaging was not unbox friendly. I bought a toner in moustache brand, (I always love their moustache logo design by the way), its shipped in bulk, which I was totally fine with that. But they placed the shipping label right on the top of the open seal, where you can open the box easily. They could have placed it somewhere else on the box. Well, other than that, the cartridges works just as great as the original.

Thumbnail of user normanb39
Canada
1 review
5 helpful votes
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December 7th, 2016

A cartridge from an order placed about 6 month ago was empty. A replacement cartridge plus additional ones ordered were also empty! I returned the defective items. I was then told that the items were out of stock, to be available in eleven days. I still have not received new ones!

* 123Ink.ca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user andrewl66
andrew l. – 123Ink.ca Rep

Hi Norman,
I have transferred your feedback to the customer service team for them to aware this issue and to treat this case seriously, we will get back to you with further information and possibly compensation for your time! We are sincerely sorry!

Thumbnail of user karena121
Canada
1 review
6 helpful votes
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March 11th, 2017

I had 9 years of loyal buying with this organization. My last order I had the wrong printer cartridge. It had been opened which I had informed them of that right away. They asked for pictures, which I sent, then they inform me AFTER I had sent it back, that I will not receive a refund! I could have easily sold that cartridge on line but now I am out a printer cartridge and the money! Total lack of transparency and I will now look for a new company to do loyal business with!. Never buy from these people! Im out over 60.00 for an order that was close to 300! (Ive spent tones of money with these people. NO more.!

Thumbnail of user andrewl66
andrew l. – 123Ink.ca Rep

Dear customer,
Our customer service manager has told me that we have solved the issue and the refund has been processed, if there is anything that we can help you with? Please let us know!

Thumbnail of user marky9
Canada
1 review
6 helpful votes
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December 3rd, 2014

I needed to replace three ink cartridges on my Epson r1800 printer and ordered an additional 10 to take advantage of the free shipping. After using the 3 new cartridges my print heads became clogged rendering the printer useless. After getting a new printer I called to see if they would take the remaining unopened ink back and apply the refund towards the purchase of oem ink for my new printer. I was told they would not help me because the order was over a year ago. When I asked for a manager to make that decision I was told "they won't help you either, good-bye" and abruptly hung-up.
Glad I found out now before wasting any more money with them.

Thumbnail of user jeana94
Canada
2 reviews
8 helpful votes
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August 17th, 2017

I purchased 2 Xerox original Phaser 3635 MFP high-capacity print cartridges. The first one leaked and the second one is completely empty. After contacting 123 Ink I was told that they do not refund or take returns of opened products, that my complaint is with Xerox and I should contact them. Xerox said they do not take responsibility for product not sold directly from them. I'm out of pocket 542.38! I have already submitted a satisfaction survey via email to no responds. That is a lot of money to be out, I can not continue to order from 123.

Thumbnail of user joyl72
joy l. – 123Ink.ca Rep

Hi Jean,

I am really sorry for your loss! I have looked into your two orders, one is on May 1st and the other is on June 13th. Which means you receive both orders and start to use your products more than two months ago. Since the Original Xerox Genuine Cartridges normally not likely to have any issue after using for one month, the product quality guarantee is always from the Xerox Company.
Currently, we would advise you to call the Xerox for technical support for assistance. The correct phone number should be 1-800- 835-6100. You can also find the serial number on the Xerox original toner. (They may ask for). They will help you with the more technical detail. Once they confirm, their technical support should give you a case number. You can contact us back (or just message me if you want) provide us with the Case Number, we will check the status with Xerox. Once we find the authorization number from Xerox, we are able to follow this case with you.
As you mentioned above, "Xerox said they do not take responsibility for the product not sold directly from them.“ Which is very weird. Normally, when you call 1-800- 835-6100 and complain about their product quality, they will give a CASE NUMBER. They actually do no need to do anything, they just give you this number. Once we have the case number, we are able to try our best to help you with these orders.

Thanks for understanding!

Have a great day!

Joy

Thumbnail of user beverlyb55
Canada
1 review
8 helpful votes
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February 23rd, 2017

My office has used 123 Ink Cartridges for many years. Usually no problem until lately. I ordered ten cartridges in the past month and so far have found three empty. I have not checked the others. I have had this problem for some time, but simply threw them away and went on to the next one. When I found three in a row, I took the time to contact this company. I got nothing but a run around. They sounded like this is the first time they have heard of this. They asked me if I cleaned the machine. I buy a new machine every six months so I do not have mechanical problems. I have purchased a new machine again and will be ordering my ink cartridges from somewhere else. Be warned.

Tip for consumers:
Check the cartridges to make sure they are full. You can usually tell by the weight. This is not simply an error on their part. I am sure it is very profitable for them , especially when it is such a waste of time trying to return them.

* 123Ink.ca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesz15
Canada
1 review
3 helpful votes
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January 25th, 2016

I had some bad experience regarding the non-genuine toner cartridges, so I am very happy to eventually find a place to buy the high quality non-genuine cartridges. I went to their warehouse to pick up and they have nice employees who always try to help with smilies on their face. I would highly recommend this place and strongly support such a business that really cares their customers.

Thumbnail of user terryj131
Canada
1 review
7 helpful votes
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August 17th, 2018

I ordered ink cartridges for my Canon MG 7720 printer. They arrived in decent time. I installed the cartridges and printed a test page, had white lines horizontally through the printed page, 5 of the lines appeared on the page. I ran the printer through a light cleaning process and tried again, same lines appeared. Did some more cleaning as recommended by Canon, still could not get rid of the lines. I removed them all out of the printer and installed Canon cartridges, did a test page and had excellent results. I was quite disappointed with the cartridges, tried saving some money and now I have 5 nearly full cartridges from 123Ink.ca and had to spend more to replace the inferior ones with Canon cartridges

Thumbnail of user louiseb78
Canada
1 review
8 helpful votes
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June 1st, 2017

I purchased 3 ink cartridges for my HP printer. Cartridges didn't work. They recommended I clean the tips which I did. No success. I requested to return all 3 cartridges as they said and was refunded for only 2 of the cartridges. Just a frustrating experience.

Thumbnail of user andrewl38
Andrew L. – 123Ink.ca Rep

Dear customer,

We have already request our finance team to grant you with the refund, the refund should already done, if there is anything that we can help you with, please do not hesitate to speak with us!

Best,

Thumbnail of user tjs3
Canada
1 review
4 helpful votes
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November 24th, 2014

Ordered HP97 cartridges, they sent HP99. Unit would not accept it. They refused to accept returns on the open, (but unused) unit. Am thoroughly disgusted with their attitude and return policy Its obvious they are extremely hungry and desperate for any cash they can get their hands on. Since they obviously need the money a lot more then I do, I donated the entire $30 to their bankruptcy. Hopefully they will choke on it! Don't make the same mistake I did and waste your time and money buying from them. Pay bit more and deal with a reputable company!

Thumbnail of user laforcer
Canada
1 review
2 helpful votes
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December 5th, 2014

I made an order, after that I got an email told me that it is out of stock. I was angry but they said it is because of the Christmas rush. I can understand. I finally received my order 7 days later. Products are very nice, and they are very well packed. Overall satisfied. Just please do not put those out of stock product on line. I understand that they want to make money. But it is not a right way to make money to mislead customer or make customer paid first and let them wait for the back order.

Thumbnail of user andrewl66
andrew l. – 123Ink.ca Rep

Thank you for the comment, hope to hear from you again!

Thumbnail of user binayj
Canada
1 review
8 helpful votes
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September 12th, 2021

When you buy product from them then it will show 730 days warranty but when any issues happens then they will say that we do not see any issues with the product to avoid warranty. So, ultimately they will cheat you. Junk product. Bad customer service.

Thumbnail of user emmas35
Canada
1 review
4 helpful votes
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July 8th, 2014

I bought Lamborghini 1/14 Scale Lamborghini Radio Remote Control Car from the website, I car arrived in a good packaging but the car is not charging and the remote is broken. Called them, they said they will get back to me... but havent got back to me yet... I bought for the car as a gift... this was meant to be special but turned out to be worst. Very disappointed

Thumbnail of user andrewl38
Andrew L. – 123Ink.ca Rep

Hi Emma,

Thank you very much for getting back to us, as per email discussion about the refund, yes we will grant you the refund that is not a problem, our agent has already sent you the RSL label, you will just need to send it back the defective item and once we receive it we will send you the refund to your account, again, we are very sorry for the time and we understand your frustration. After we got your defective item we will also inspect it so make sure such problem won't repeat anymore to our customers.

Thumbnail of user elliotts13
Canada
1 review
4 helpful votes
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January 29th, 2014

I installed the first cartridge, black, and it began to smear on the paper. I wrote 123inkcartridges. They ignored me. After a few days, my printer gave me a notice to replace this cartridge. I wrote 123inkcartgidges again. They continued to ignore me. If anyone wants the unopened M, C, and Y cartridges, I will give you them for free.

Thumbnail of user andrewl38
Andrew L. – 123Ink.ca Rep

Hi Elliott,

Thank you for your feedback, is it possible to let us know which email address did we send it too? Most of the time we replied our customer inquiries within 24 hours, you can also try our Live chat, inquiry or even toll free number to ensure our customer agent get your message so they will be able to solve your case rapidly. If there is anything that I can help you with regard to your last purchase, feel free to let me know here and I am glad to help!

Thumbnail of user tammys298
Canada
1 review
1 helpful vote
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November 6th, 2019

I have been ordering ink cartridges from 123Ink.ca for 10 years for my brother printer. I always order the cheaper ones. I have never had any trouble with any of them. I have also order other supplies for my small business.@ day delivery at the most. Never any problems.

Thumbnail of user jackw57
Canada
1 review
5 helpful votes
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May 4th, 2014

This company sells junk. Sometimes it works and sometimes it doesn't. By the time you buy two to get one good one you might as well as bought from a good company. There customer service is horrible! DON"T buy from this company!

Thumbnail of user paulr986
Canada
1 review
3 helpful votes
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July 1st, 2020

I needed repalcement ink and the prices seemed OK. I plugged in the printer number and the page came up with their offerings. I plumped for the economy pack plus an extra black. The economy pack black seemed fine but the extra black was the wrong one. They refused to correct the error, saying I chose the wrong one. My question is, why did the wrong one come up as an option for my printer. Be very careful when using their site and don't expect any customer service.
As a follow-up, after a number of weeks and following this review, the company did contact me and dealt with the issue. I have receiver a refund and am now satisfied with their response.

Thumbnail of user joyl72
joy l. – 123Ink.ca Rep

Hi Paul, feel free to contact us at 1 866-979-7463. We will be happy to help you with the refund or exchange. Thanks!

Thumbnail of user delmontb
Canada
1 review
0 helpful votes
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May 30th, 2016

I ordered a toner cartridge, and, since I live next to the Western outlet, I tried calling to see if I could pick the cartridge up. Two and a half days and 43 calls later, someone finally answered the phone and told me my cartridge had to come from Montreal - this for the most common Samsung cartridge! Eleven days later, Canada Post left a note on my door advising where I could pick up my cartridge. I can do better locally.

Service
Value
Shipping
Quality
Thumbnail of user andrewl66
andrew l. – 123Ink.ca Rep

Hi Delmont, we are very sorry for your inconvenience, we have heard your complain and had upgraded our telephone system, we were having some technician issues back to that time, again, we are sincerely sorry.

Thumbnail of user benh120
Japan
1 review
3 helpful votes
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November 28th, 2017

I've been use Bangood for several years.
Everytime, I've got excellent quality products.
But In rare case, I sometimes got malfunctioned product.
Although It's troublesome matters, But you don't need yo worry.
Because you will get sincere and warmhearted service from their customer service.
So you can solve the problem quickly.
I recommend bangood with absolutely confidence.

Thumbnail of user paulined40
Canada
1 review
2 helpful votes
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February 18th, 2019

I ordered toners for my printer. The yellow and blue toners said USED when I installed them. The magenta one says its only 60% full. I contacted the company and their solution after sending them the attached printout it to send them back t he toners and they will send them to HP to decide what to do... Like really? I have spent over 400 on these toners... If I sent them to them what happens to my money in the meantime... they did not offer to send me replacements or give me a credit. DO NOT BUY FROM THIS COMPANY!

Thumbnail of user andrewl66
andrew l. – 123Ink.ca Rep

Hi Pauline,

We are sorry to hear from your experience, please feel free to provide us with your invoice number so I can help you to solve the issue for you, usually, if you are not satisfied with the quality as well as the item are defective, we can refund or resend you a new one, not a problem. But please allow us to help you at once!

Thumbnail of user satinderk
Canada
1 review
4 helpful votes
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February 7th, 2014

Horrible... I needed ink cartidges for something urgent and I feel into trap of this cheap company. They sent it via Canadapost and Canadapost lost it. When I asked for another package to be sent to me or my money back, these guy gave me " Sir, we have opened an investigation. You have to wait till it ends" Really? And till date I am waiting for my money back. And their customer care was so insensive to my calls, she was like doing me a favour for picking up my call. STAY AWAY from this company.

Thumbnail of user andrewl38
Andrew L. – 123Ink.ca Rep

Hi Satinder,

We are very sorry to hear from you and we apologize for the troubles that we had caused, we can help you to solve the issue and all we need is your invoice number so I look it through your account to see what's going on. Regard to your issue, whenever there is the lost parcel, we will file an investigation process to the Canada Post and the process will take only a few days, we did that to ensure that Canada Post ship out your parcel at the right place and the right time, we understand your frustration by hearing from your comments online, but please allow us to make it right to you.

Thumbnail of user angv
Canada
2 reviews
1 helpful vote
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January 17th, 2015

We should never give a conclusion so quickly! I ordered a speaker phone from their sub-web phonegala.com. I am happy for 2 weeks, and it is not working. I left it inside of the car for a -28 degree weather. I was very angry. I think it is the quality's problem. So I complained and called their customer service. The boy name Kevin answered and he just resend me a new one with out HesitationHe also advice me not to leave it outside when the weather is very cold. I got the replacement in 3 days and it works very well! Thank you!

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From the business

123Ink.ca was created with a simple goal in mind; to provide quality ink cartridges, toner cartridges, and office supplies products.

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Thumbnail of user andrewl38
Andrew L.

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