Overview
1800CPAP.COM has a rating of 4.6 stars from 1,360 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
I was very happy with my experience based on:
1. Very easy to order,
2. Delivered in a timely manner.
I used the Company a few times, including the purchase of a CPAP machine.
Easy ordering, and quick delivery, what more can you ask, thank you.
Hello Kathleen!
Thank you very much for your time and valuable feedback! Our company is delighted to hear that we have met your expectations and we appreciate your continued business with us. We are here for any of your CPAP needs and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a phenomenal day!
Best regards,
Customer Service -1800CPAP.com
I have been a customer for about 4 years now--I have never had a problem. Orders have been correct and shipping is quick.
Hello William!
Thank you so very much for not only your valuable time but your feedback as well! Our company appreciates your continued business with us and we are delighted to hear that we continue to meet your expectations. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a phenomenal day!
Best regards,
Customer Service -1800CPAP.com
Website is easy to navigate and order items. I dd not wait long for my supplies. I will be using this website again.
Hello Gabriella!
Thank you so much for both your valuable time and feedback! We are delighted to hear that our company has met your expectations and we greatly appreciate your business with us. We are here for any of your current or future CPAP needs and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Can engage others mean of shipping like postal service? Reason is cheaper of course is slower delivery.
I spent over three hundred dollars on cpap masks then am told you need a prescription. If I had been notified about that before I never would have sent you the order. Now refund my money! Cancel my order. I will never do business with you again!
Ordering and shipping was smooth and fast. Simple to order. Would be great if the site had more variety of cleaning kits/anti-bacterial CPAP accessories. Would also be great if there were regular offers available. Thanks.
I ordered a CPAP mask that ended up being just wrong for me. It looked like what I wanted and had good reviews but it was the wrong size and I could not wear glasses with it on. I understand their policy on medical equipment does not allow returns, but unless you are getting a replacement part, you cannot even try it on without opening the package. I would've accepted 50% for restocking if they'd allowed it. I will donate this to a friend in healthcare and hope it helps someone who can't afford a new mask.
Hi Nancy
Thank you for your review and I am sorry to hear of the issues you have experienced with 1800CPAP.com.
While we do have a strict return policy, we do have a trained staff that can help in determining a mask that may be beneficial to you and we do offer sizing guides as well in order for you to determine the correct size you will need.
If you ever do assistance in the future, or choose to purchase with our company again please do not hesitate to email me directly or give us a call!
Thank you,
Stephanie D., RRT
Customer Service Manager
stephanie@1800cpap.com
Ordered a medium sized nose pillow head gear set. Arrived timely, but nose pillows were XS. Made several attempts to speak to someone at the 800 phone number provided, but unable to call during the day hours. Used the.com address to finally make contact. Then I had to send photo confirmation of the item ordered. Lesson learned: ALWAYS take a photo of received items with the shipping receipt. Not sure what would have happened if I hadn't done that, especially since so much time had lapsed.
The last 3 Dream face masks and hoses have the same issue. In the middle of the night the air hose comes off and the CPAP is not helping at all. I have washed a lot of my money on this and think I will find a company that will help get this resolved
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- Maineville, Ohio, United States
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Hello Suzanne!
Thank you so much for your valuable time as well as your valuable feedback! We are delighted to hear that our company has met your expectations and we appreciate your business with us. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com